Wooster Appliance Center — Attraction in Wooster

I paid over $100 for them to come tell me that parts are no longer being made for my washer and it was toast. I gave the brand and model before I called as well as told them the specific code the machine was showing. Nothing was said about parts no longer being made or that I may be wasting my time attempting to have it fixed. Waste of time and waste of money that would have been preventable by an honest company.

To add to this, I called back and explained the situation and my frustration that I was not told Whirlpool no longer made parts for my less than 5 year old washer, and spend 20 minutes on the phone with a manager that refused to acknowledge that more information should have been given from their business, or that they should have collected more information to make sure they did not waste my money. He accused me of only calling in to get a discount because I didn’t want to pay my bill, which was paid at the time of service, and that I was “trying to pull one over on us”. They had already messed up my service time causing my husband to take a full day off work, and I had been very understand and did not complain at all. He then told me, after I said I had already bought a new washer, that the only way he would make anything right was if I bought a washer from their very overpriced company, and they could apply a discount to that. Please use a more honest company that will give good...

I would not recommend this appliance store. The boys who delivered our appliances came into our house like a bull in a China store. My refrigerator door is scratched (which I'm still waiting on a new door for it) my stove did not work. Which i know is not their fault, BUT they never returned a phone call the next day to set anything up to replace it. We had to call. They brokethe water line bringing in my refrigerator. Which someone else had to come from the store and fix. I told this person and showed this person how they tore my floor up. Scratches all over. Scratched my door bringing appliance's in , broke threshold. He said he would say something the next day.and someone would be calling us. Nope, we had to call. So every time I look at my appliances I think of the hell we went through and I still have a scratched refrigerator. Called wanted to speak with the manager, well he is only there part time. Very, very, frustrating. So I wouldnot recommend...

New to town and so glad we stopped in Wooster Appliance.

They are very knowledgeable in their products . They carry brands that are not going to be breaking down all the time. They service what they sell.

Customer service is beyond what you will find in big box stores or most anywhere nowadays.

We had unknowingly ordered a refrigerator that was too big for our space in the kitchen. They took the refrigerator back to the store and within the hour brought us back a refrigerator that fit in our kitchen.

They also took from our garage a old washer back to their store for disposal. No charge - just helped us out !

Because of the narrow doorways in our house the guys had to take the refrigerators through the back patio door , down steps, through the back yard , up small hill to get to the front where their truck was parked. They never once complained and were extra careful not to run into walls or doorways. It was definitely a Herculine effort....