Once Upon A Child - Wyoming — Attraction in Wyoming

So today I went into Once Upon A Child with a Baby Einstein Around We Grow 4 in 1 Discovery Center. My husband told me it’s time to start getting rid of the little ones things he no longer uses. I gave away what I could and had one item left. Its my first time in this store. I walk in… Several workers.. No greeting, no direction. I see a line of people so I figure that must be the direction to go.I get into the line holding my item that I walked in with. The line is moving but while standing there a lady walks in with a couple items and go where I assume I should have gone and sits her items down. I sought out an employee and asked is this where I go. She says yes. An employee asked if I was dropping off. I told her I think. I’m not sure how the process works. Between myself and the person with me we had the larger item and the pieces to transform it into something else. The lady told me that the item had to be put together. We explained to her that it was. The pieces actually transform it into something else. She came over and looked at it and explained that she couldn’t take it if she could not find the model or product number which should be on a sticker on the product. Why she assumed that item had no number and miraculously didn’t find one beats me. She flipped it over and looked. She then explained to me that they could not take the item because that number wasn’t there and they couldn’t look it up for safety hazards but it was cute. Now this item spent the majority of the time sitting. My baby played with it occasionally. We purchased it brand new from BuyBuy Baby so I knew nothing had been removed. We go outside with our item, flip it over and bammmm. There’s the number.I thought to go back inside to show the young lady the number and still leave with my item but I didn’t even feel like it. It just feels like she was looking for a reason not to purchase the item from the time we started talking about the item. Why was I asked if I was dropping the item if the item was inspected right then? The items the lady in front of me had were dropped off. I was looking to get rid of the item. Not pressed about the money but didn’t like the interaction. I’ll likely donate it. Thanks for everything Once Upon A Child!!! I...

If I could give this store a 0 star review, believe meI would. Dont waste your time at this location. May as well just work for them if you plan on selling anything to this store. Spare yourself and go to the Once Upon a Child location in Walker, MI if you are in the area. (Otherwise known as the Grand Rapids location) This is location is considered (Wyoming) I brought all of my clothes to the Walker location and everyone was very welcoming and pleasant to work with. They bought almost $500 in clothes from me, with absolutely no problems what so ever. I figured I drop the rest of my stuff off to this location, and see if they were interested in anything before I brought it to donate. They were rude right from the get go. Mind you everything was in the same condition as it was for the Walker location. I should have just walked out in the 1st place, but chose to stay. All of my items were laundered, folded, and separated into seperate bags inside a tote not just by size, but also by season. I don't know how much easier I could have made things for them. They told me my stuff wasnt ready to be sold!?!?. It wasnt laid flat inside a tote, so they didnt have to go through bags. Seriously, would you like me to go behind the desk and enter the items you would like to keep into your system and place them on a hanger for you. 4 totes of clothes.. for $16 here at this location.. What a waste of my time, because they dont want to open a bag.. Walker has always been pleasant, always complimented me on the quality of our clothes. Just yesterday they took 4 totes full of clothes from me, and today they took another 2 totes from me. I was complimented both times, and written 2 separate checks for almost $500 in 2 days. Thank you Grand Rapids Once Upon a Child. I will continue to bring them my business, and I advise anyone reading this to...

I've been a long customer for over 2 years and have always been overly pleased with buying and selling stuff with once upon a child. But my last visit I was very disappointed and even left with hurt feelings as to how my experience was. I brought in 2 boxes (neat) clothes nicely packed and a few toys. My child grows fast so most of the stuff I bring in Is gently used or new. I know the no stains rule and abide by it closely as well of demand for seasons. But when shopping this time ( I shopped a little before picking up my boxes) I found several clothes for sale with huge stains and others that looked way out of date. I brushed it off and kept shopping and later picked up my boxes. The gal that checked me out clearly was having a bad day and had an attitude. She offered me 15 dollars and said toys arnt a big demand right now. I kind of wanted an explanation as to what was wrong with the clothes I brought in but she offered none, shut the drawer and walked away. I got home and noticed the clothes in the box I had packed so neatly were in the same exact spot. Like they opened it and closed it. Made me feel like someone didn't want to take the time to go through anything and just offered me enough for a few things. I understand it gets busy but we as the sellers work hard to bring in our items and as well. Employees should at least explain to sellers about what's actually being rejected instead of treating customers like a heard of cattle. I really want to continue to shop and sell here, you have a great store! Just need to readjust some things...