Staples — Attraction in York

I visited the Staples on Rt. 30 in York, PA on December 17 at 7:30 pm. I had a critical loan package that needed to be printed. I frequently visit Staples to get my packages printed and they always print them immediately. I simply email them and they are printed within 5 minutes. THIS IS NOT A SPECIAL ORDER...it is simply shrink to fit letter size paper. I tried to explain to the clerk, Kylie, that I was not able to print it on the self serve copier because I had to have "fit to paper size" when printing. Kylie refused to print the document because she said it was a Special Order, and I would have to pick it up tomorrow. She then said VERBATIM..."OK, I don't have to wait on you, and someone else is going to have to ". A Male employee then came over and I explained, AGAIN, to him what I needed. I told Kylie that her customer service skills lead much to be desired...Her response was very loudly, "Yeah well, I got lots of customers who don't think so". Her attitude was EXTREMELY unprofessional, especially when other customers were present. I will be terminating my business with Staples because of the horrendous scene that Kylie made, and her refusal to assist me. In my business, employees are IMMEDIATELY terminated for such a poor display of customer service. EXTREMELY DISSATISFIED AND DISAPPOINTED! I then left the store and went to the Camp Hill, PA Staples where they happily and politely...

Went here today to print some Important information that I needed. I waited in line at the print center. A gentleman behind me was waiting as well the two young ladies took the gentleman behind me before I was waited on. After they handle his transaction the one girl goes back onto the computer and the other is helping a lady at the counter and a young girl that had been there. I said excuse me could I get some help. I was told that they was busy and that they would get to me. A few minutes pass I was handed a card and told to go over where the printers was. I told them both that I needed help and was just brushed off like my business with them didn’t matter. I explained I didn’t know how to do anything with the printers. They told me to follow the directions on the email. I can say that I probably won’t be returning considering I was brushed a side and I asked for help and didn’t get any help at all. They sat behind the counter talking and playing around after. This is extremely poor customer service and doesn’t make you feel wanted in the store nor does it feel like my business mattered. Need to do better staples not a way to treat a paying customer, a new customer at that! Hopefully I receive some type of feed back from the store manager because this is not how a customer should be treated! Very...

Lack of empathy. Rude customer service. Difficult to reach. Missed deadlines. Poor communication. Unprofessional behavior Poor attitude.

(965 Loucks Rd #30, York, PA 17404)

As a business owner, you can learn a lot from your negative online reviews and monitoring them and responding to bad reviews should be an integral part of your reputation management strategy.

It takes years to win a costumer and seconds to lose one. I currently sit in a conference room filled with executives who all understand the importance of great costumer service. If the employees aren't trained to cater to the costumers needs in every aspect of that business then that business will eventually build a bad rep and the news will spread like gangrene.

What took place at this location today will be forgiven because I believe in giving second and third chances. But not every business owner will be as forgiving as I am. I appreciate the services that was rendered to my company today, but I would hope in the near future that (SOME) employees at this location take a training class in costumer service. I will not expose any particular employee or employees because anyone can have a bad day, but please be mindful of the conduct displayed when dealing with costumers because that can affect business dealing for your organization...