My Hotel Yerevan — Hotel in Yerevan

We stayed for four nights at My Hotel Yerevan and found it exceptionally good.||We stayed in the deluxe room, and I've stayed in smaller rooms at five-star hotels! This one was huge, with a separate seating area heaps of cupboard space and luggage storage.||The location is good: it's right on the ring road around the edge of the CBD. There's a large "SAS" supermarket only a couple of hundred metres away, and it's only 350m to the nearest metro station. But the hotel is set back from the main roads, meaning it's also very quiet at night. This can make it a touch tricky to find at first - the hotel's address is officially on Nalbandyan St, but it's also accessible from Isahakyan St, where there's a large sign pointing to it on the footpath. From this sign, walk through the tunnel to the end of that road then turn right; the hotel is then the three-story beige building ahead.||Communication was excellent. They contacted us on Whatsapp a few days in advance. Their housekeeping staff noted a problem with a door in our room during our stay (we hadn't even noticed) and they called us while we were out to ask our permission for a maintenance person to enter the room to fix it!||A charming simple breakfast is served in the basement. They also have an arrangement for room service with a nearby cafe for lunch/dinner. You can simply tell reception what you'd like to order and they will call the order through to the cafe in Armenian. A waiter from the cafe brings the food directly to your room and takes payment (either cash or with a mobile credit card machine).||Note that the hotel has no elevator (it's just 12 rooms across three floors) but does have several rooms on the ground floor, so consider requesting one of those if stairs...

Excellent rooms, Location and helpful Staff. But the undermentioned 4 things putting it down.

The direction to hotel is put from back side and Cars can't reach the hotel from that side. We had to take a turn around to reach the hotel.

No lift. So you have to use stairs to reach your room.

Hot water kettle is not clean. Each kettle has a layer of a white particles sitting at bottom and comes up while you put water inside. Time to change or clean the kettle but reception does not accept it. They suggest us to use that water for kids and claims that the kettles are still ok to use.

Complementary water or tea/ coffee is only for 1st day of your stay. 2nd day onwards it's chargeable. This is against the common practice of hotels who give it complimentary for all days.

If they take care of these factors I would prefer to stay here again next time and recommend to my friends...

"I was extremely disappointed with my recent stay at My Hotel Yerevan. Despite pre-paying for a deluxe room, my guest was given a much smaller, standard room upon check-in. The staff seemed indifferent to the error, and it took a day of persistent complaints for them to acknowledge the issue.|The housekeeping service was consistently poor, with rooms requiring multiple requests for basic cleaning. Moreover, the hotel's location is less than desirable, and the surrounding views are quite bleak.|I had selected this hotel based on the positive feedback from other guests. However, my experience was a stark contrast to these reviews, leading me to question the authenticity of previous ratings. It seems that some reviews may have been influenced by external factors.|I would strongly advise potential guests to carefully consider other options before booking at My...