Radisson Blu Hotel, Yerevan — Hotel in Yerevan

For two days in a row, on Oct 2nd and 3rd, 2024 we had the misfortune of having to enter an unclean room when we (my wife and I) returned after 4 hours and 6 hours 20 minutes,respectively, on the said dates.||Lame excuses and evasive replies were given about there being 150 rooms and that cleaning goes on till 6 pm. It was pointed out to persons manning the reception, Mr Alexis Sislian and Ms Nare Yeghiazaryan that we are aware of all this as we are experienced travelers and stay in different hotel chains, but it is the first time that we are facing a situation where the room has not been cleaned even 4 hours after our leaving the room ( 6h 20m the next day). It was also pointed out by us that we never found a "Please Make My Room" card which we would have readily placed if there was one. Following several reminders (at least thrice on 2nd Oct' 24 and twice on 3rd Oct'24), and waiting for half an hour and more, the room was cleaned in a jiffy without paying much attention to cleanliness and leaving the Cleaning Spray on the table in the room, instead of the House-keeping staff taking it with them. The missing "Please Make My Room' card was surreptitiously put where it should have been in the first place. Radisson Blu belongs to a Premium segment and they have to take extra care to train their staff to respond in an acceptable manner when an issue that affects hospitality and service is taken...

The hotel has good facilities and nice rooms however lack of effective air condition system and some unprofessional staff specially in the breakfast area (I believe it is their chief/manager) affects the experience very negatively. I found other complaints on the net about the air conditions not working properly and the rudeness of some staff at breakfast from before, but the hotel management does not seem to be willing to take care of it, as it was still the same during our stay. Our room temperature was 25-26 C during warm summer days and we complaint 3 times. Technician came once but the other two times no one showed up and we had difficulty sleeping during the nights. I heard other guests also complaining about air condition system as well. In breakfast, I asked for take away as we had an early tour but the person in charge said if you have breakfast included you have to eat it here. No take away. I have used take away option in many other hotels including Radisson but this was new to me. || On the plus side, they upgraded us to a suite which was very practical for us. The hotel is located a bit far from center but next to a very nice park and Tivoli and the Mother Statue. It is definitely worth a visit. The Hammam was under rehabilitation, but we used the swimming pool and the Tennis court and it was nice. The cleaning service for the room was professional and...

Reception and check in : very smooth. ||No place to sit / wait around the reception, which meant we had to keep standing until checkin is complete- this is a first time experience for me in a 4-5 star hotel chain globally. ||Rooms: Great|Superb room ambience and furniture, comfortable bedding, tv connects to Netflix, YouTube etc. ||Room Service: Very good - exceptional cleaning and service. ||Breakfast Restaurant food and staff: Very Poor||Despite our request to ensure vegetarian food for breakfast there was no hot vegetarian breakfast, limited salads were veg nor were their breads without eggs available. ||We were informed by the staff that only a veg tea cake was available. We found two of their badlie staff at the restaurant quite rude and this is the first time I experienced a chain like Radisson’s where the chef and staff explicitly declined even cooking us a vegetarian sandwich.. this is extremely disappointing and yes did ruin our stay.||The steps to pick main course breakfast was a hazard risk with wires dangling before the steps which could result in people tripping.. something that was totally ignored by the place. ||The restaurant experience and the staff is the reason for my rating at 3/5...