Peppers Noosa Resort & Villas — Hotel in Noosa Heads

This is the second time we have stayed at Peppers Noosa. We had a good experience the first time staying in August.

We are currently staying here during the summer break and the experience has been underwhelming especially considering we are paying circa $700-$800 per night.

While I have to acknowledge that some of the staff have tried to be helpful, it is clear that Peppers has not adequately staffed this busy period and for other staff members, they are stressed and it is affecting their customer service or untrained or unsuitable for the role they are performing (such as one of the staff at reception).

We are just over halfway through our stay and have had the following issues:

Our room was not ready on the day of our arrival for 2pm checkin. We were told that Peppers was operating on “skeleton” staff which meant they did not have sufficient cleaning staff to have our room ready. Most hotels offer free cots for rooms, but Peppers charges $10 per day for cot hire (apparently because cots are supplied by third parties). We had paid for a cot but this was not in our room when we were finally able to check in. We had to call the reception a number of times to get the cot in our room, this took a few hours which was quite ridiculous. The reception staff did not take accountability and kept saying that the request had been made with housekeeping. They seemed to be irritated that we had to keep chasing them.

Due to the late check in and the due to the late access to the room it affected afternoon nap time for our infant, which considering we had flown from interstate, was a real challenge.

The housekeeping staff have not come to clean our room after we requested them to come in the mornings or the afternoon as opposed to 1pm (requested to avoid interfering with afternoon nap time for our infant). On more than one occasion, we have requested towels only to be told that they have run out and we would have to wait a few hours! I’ve never in my life experienced this before. Pretty bizarre considering Peppers has two pools and close proximity to the beach. On two separate occasions I have attempted to use the steam room. It didn’t work on both occasions. Again, abysmal considering it is advertised as a service. There is no reserved parking for residents in any particular building. Meaning that on more than one occasion we have not been able to park in the building where our apartment is located and have had to drive to 2 or 3 buildings to find parking. Again a challenge, particularly with young kids and luggage.

In summary, based on this trip, this resort is not a a good value proposition. Charging 4-5 star rates with 1 star service. It’s very disappointing considering we had a decent experience the first time around.

I have enquired with friends staying at other resorts of similar calibre around Noosa to understand if they are experiencing similar issues (thinking perhaps there might be a broader labour shortage), but they were raving about the service at their resorts, so I can only assume these issues experienced are only present at the Peppers resort.

The only positives so far are that the rooms are generally well sized (but bear in mind also expensively priced) and the resort location is a 6-7 min walk from Hastings Street. The external aesthetics for the resort are good - it is well manicured and maintained. Pity the service and amenities are poorly delivered.

Peppers management, you need to step up your game...

My family and I recently stayed at Peppers Noosa for eight nights during a trip. While the hotel is in a fantastic location, and the staff were generally friendly, we were deeply disappointed with the 2-bedroom villa. Unfortunately, the property fell far short of expectations, particularly given the premium price point.||Key Issues:|1. Cleanliness: The villa desperately needs a thorough cleaning.|2. Value for Money: At $840 per night, the property is significantly overpriced for what it offers. Accor and Property Management should reassess their pricing and the overall quality of the product. With a quick online search, it’s clear that better options are available in the area for less cost. It seems the property relies on limited competition or the high demand during peak season to justify its pricing, but the product does not deliver.||Detailed Issues Encountered:|* Lack of Proper Servicing: For the price, guests should expect full daily servicing. Instead, the service was minimal—beds were made poorly, and towels were replenished, but no thorough cleaning occurred.|* Black Dust on Ceilings & Walls: Dust accumulation on the ceilings caused respiratory issues for my wife and daughter, requiring the use of Ventolin inhalers.|* Dirty Grout: The kitchen and bathroom grout were visibly dirty, with light grey grout turning black due to a lack of cleaning.|* Unclean Pool: The pool was not cleaned daily. By evening, sunscreen and debris floated on the surface, making it unappealing to use.|* Unresponsive Staff: When I reported these cleanliness issues, the staff seemed unsurprised, suggesting they are a recurring problem.|* Drain Smell: A persistent odour emanated from the shower drain. While maintenance temporarily addressed the issue by pouring a liquid down the drain, the smell returned three days later. When reported a second time, it was not addressed. |* Poor TV Reception: The television reception was inconsistent, cutting in and out intermittently.|* Room Facility: The ironing board was broken. ||Impact on Our Stay|These ongoing issues made it difficult to relax and truly enjoy our time at the property. At this price point, guests should feel comfortable, not burdened with such basic problems.||Recommendations for Management|I strongly urge the management to prioritize improvements in the following areas:||* Deep-cleaning protocols for rooms and public spaces.|* Regular maintenance of facilities, including the pool and drainage systems.|* A reassessment of daily servicing policies to match the premium rates charged.|* Enhanced staff training to ensure concerns are addressed with empathy and urgency.||Until these issues are resolved, I cannot recommend Peppers Noosa to others. There are better, cleaner, and more competitively priced options available...

My family and I recently stayed at Peppers Noosa for eight nights during a trip. While the hotel is in a fantastic location, and the staff were generally friendly, we were deeply disappointed with the 2-bedroom villa. Unfortunately, the property fell far short of expectations, particularly given the premium price point.

Key Issues: Cleanliness: The villa desperately needs a thorough cleaning. Value for Money: At $840 per night, the property is significantly overpriced for what it offers. Accor and Property Management should reassess their pricing and the overall quality of the product. With a quick online search, it’s clear that better options are available in the area for less cost. It seems the property relies on limited competition or the high demand during peak season to justify its pricing, but the product does not deliver.

Detailed Issues Encountered: Lack of Proper Servicing: For the price, guests should expect full daily servicing. Instead, the service was minimal—beds were made poorly, and towels were replenished, but no thorough cleaning occurred. Black Dust on Ceilings & Walls: Dust accumulation on the ceilings caused respiratory issues for my wife and daughter, requiring the use of Ventolin inhalers. Dirty Grout: The kitchen and bathroom grout were visibly dirty, with light grey grout turning black due to a lack of cleaning. Unclean Pool: The pool was not cleaned daily. By evening, sunscreen and debris floated on the surface, making it unappealing to use. Unresponsive Staff: When I reported these cleanliness issues, the staff seemed unsurprised, suggesting they are a recurring problem. Drain Smell: A persistent odour emanated from the shower drain. While maintenance temporarily addressed the issue by pouring a liquid down the drain, the smell returned three days later. When reported a second time, it was not addressed. Poor TV Reception: The television reception was inconsistent, cutting in and out intermittently. Room Facility: The ironing board was broken.

Impact on Our Stay These ongoing issues made it difficult to relax and truly enjoy our time at the property. At this price point, guests should feel comfortable, not burdened with such basic problems.

Recommendations for Management I strongly urge the management to prioritize improvements in the following areas:

Deep-cleaning protocols for rooms and public spaces. Regular maintenance of facilities, including the pool and drainage systems. A reassessment of daily servicing policies to match the premium rates charged. Enhanced staff training to ensure concerns are addressed with empathy and urgency.

Until these issues are resolved, I cannot recommend Peppers Noosa to others. There are better, cleaner, and more competitively priced options available...