Quest South Perth Foreshore — Hotel in South Perth

It's been almost a year since I stayed here, but this issue has been so disappointing that I was thinking about it and it still makes me so upset, so I thought I may as well leave a review since I never received any other kind of help from the Quest. I'd had a favorite red shirt that I had for about 10 years (since high school), but I'd taken really good care of it and it honestly brought back so many memories from the places I'd worn it. I also had a pair of black shorts and I'd had both of these items laid in my bed. One evening when I came back with family from a day out I'd seen housekeeping had come and made the beds. I soon noticed that my shirt and shorts were missing and I tried contacting the front desk to speak to housekeeping. I had to call on 4 separate occasions, because each time I called they told me housekeeping wasn't available. I eventually got a hold of them about 2 weeks after I'd left the hotel and they told me they didn't see any clothes show up and there was nothing they could do. It was so upsetting, and I honestly don't know how they could strip and wash the duvet/sheets without noticing them. They must've just tossed them out of convenience, and that really just makes my blood boil knowing how much I loved that shirt. Basically had my shirt stolen right from my room and they don't care, so hopefully that answers for you how they treat their customers staying here. Might be worth staying at an airbnb/some place that doesn't have housekeeping service like this. Would rather wash my own sheets than lose...

Stayed Friday to Wednesday with a friend. Checking in was easy and hassle free. The cheapest studio room (serviced apartment), comes with comfy double bed, slim kitchen and en-suite bathroom, but didn't really use the kitchen.

We were lucky enough to have a view of the city from our 5th floor window. The place is non-smoking, but with plenty of balconies, it was inevitable that we would smell smoke from other guests, easily solved by closing the window.

The shower is an aggressive bathroom floor leaker, but easily evaporated after a day of leaving the fan on.

We had to chase up housekeeping one day because our room was missed, but by the time we returned it was all sorted, so problem solving is not an issue.

There is on-site parking and $20 a day I think it was, it is very secure and half of the spaces are indoors, though I have a feeling that they over-sell the spaces as there were a couple of times I had to dump my car parked against a wall. I called and they were ok with it. Exiting the car park can be difficult if in a large vehicle (landcruiser and above), due to the tall kerbed chicane on exit.

Did checkout the gym and it is decent with a number of cardio, multi gym and free weights equipment.

Quest is on top of a small shopping centre with hairdressers, grocers and cafes. Plenty of excellent cafes nearby and a pair of overpriced restaurants too.

2mins walk from the Mends Street Jetty which runs Ferries every 15mins to Elizabeth Quay and back. There's also a Zoo just...

Generally a very nice experience and very friendly staff. Room is quite comfortable and even a separate bedroom from the hall. And even a surprising fireworks view from the apartment on Sat night.

The one thing that marred w writhing was the power failure on early Friday I think at about 5am+.

Woke up to no a/c no lights no nothing. Thought it was our room only, and could not access the fuse box; Then discovered it was the entire floor, no, seemingly the whole building. Much later only to discover it was the South Perth region.?

We tried calling initially the reception but NO ONE answered, it said press 2 to emergency line but again NO ONE answered.

SO- where is the communications to the guests- what do we do? What IS happening? Should we leave? There was no electricity to get water going! Thank God it was 530am and there was already sunrise/light! So we could see and move around in the room.

The main issue is- should not the hire have provide at least a piece of paper to every apartment/room of what was going on - even if it was not your fault and something was being done- cos there were like crews walking around a bit, to open the emergency doors to the stairs and such.

Poor comms to the staff and such. Isn’t there an emergency generator for the building/apartment?

What is your protocol for such situations ?

Where is the guest safety...