Apartment Hotel Botanik — Hotel in Sydney

Took a chance booking this place based on pictures on Expedia and user reviews, knowing nothing about the place or area first hand. The apartment I had a 1 bed with kitchen, laundry spot and small living room area. Stayed for about a week. I didn't need any amenities along the way, so I can't comment about that service if someone would need it. Overall, everything was great. Clean, comfortable, etc. I asked for some extra towels on arrival which were waiting for me. Instructions that were sent ahead of time. Instructions sent ahead of time were helpful to get into the front door upon arrival with easy communication with the person overseeing things. They were able to allow me to check in very early in the morning without additional fees which was extremely nice. The area has tons of places to eat and very walkable. I did not have a car bit was told they had arrangements if I did. Two small things. 1. There was some construction on the bottom floor that was intermittently, very loud for a few minutes during a couple of the weekdays, which was a bit annoying things in the moment, but not too much to deal with in the bigger picture of my stay. 2. There was only one mirror in the entire apartment, which was in the bathroom, and it would have been good to have another one perhaps on a big empty wall in the bedroom. Aside from this, the stay was extremely good, with absolutely no significant concerns, and I would highly recommend this place to anyone. To note for the interested traveler, this area is about a 30 minute walk from the more touristy area that is north of this location, which I found to be great because I wanted to stay in an area that would allow me to better get a feel for the city without staying in the financial area. This was actually one of the reasons I was looking for places to stay in surrey hills area. This apartment was a wonderful choice for this because it was also very accessible by train from the airport with relative ease of figuring it all out having never been to this...

Apt. Hotel Botanik cancels fully paid rooms 5 months after booking: Reliability & trust are the 1st elements we look for when we do bookings. This we didn't get from Agoda & Apt. Hotel Botanik. We thought that once bookings are accepted & paid in full, that's already guaranteed.

Knowing that Christmas season is peak & it's our 1st time in Australia, we booked in Apt. Hotel Botanik Sydney from Dec. 21-28 through Agoda, 3 rooms for our family of 7, as early as March. To ensure our booking, we paid in full.

End of August, Agoda informed us that our booking was cancelled by the property & they could either refund or help us look for another one. No reason was given for the cancellation. We asked them to help us. To our dismay, in less than an hour, they emailed saying that they tried their best but couldn't find any. Obviously, they didn't care to try hard enough.

Yes they have refunded & compensated us with US387.25 in Agoda points, but this continues to cause us much aggravation. We are again looking but at this time, accomodations in the central area have doubled in cost & are...

September 09, 2023|Reliability & trust are the 1st elements we look for when we do bookings. This we didn't get from Agoda & Apt. Hotel Botanik, Sydney. We thought that once bookings are accepted & paid in full, that's already guaranteed. ||Knowing that Christmas season is peak & it's our 1st time in Australia, we booked in Apt. Hotel Botanik Sydney from Dec. 21-28 through Agoda, 3 rooms for our family of 7, as early as March. ||End of August, Agoda informed us that our booking was canceled & they could either refund or help us look for another one. There was no reason given as to why they canceled. We asked them to help us. To our dismay, in less than an hour, they emailed saying that they tried their best but couldn't find any. Obviously, they didn't care to try hard enough. ||Yes they have refunded & compensated us with US387.25 in Agoda points, but this continues to cause us much aggravation. We are again looking but at this time, accomodations in the central area have doubled in cost & are...