Swansea Beach Chalets — Hotel in Tasmania

We arrived at the Swansea Beach Chalets after the office had closed for the day. Our key was waiting in a box outside the office. Along with the key, was a map of the property, and a form for me to fill out. My wife was sick with a cold, and I was getting sick. When we found our unit, all of the windows were open - it was about 50 degrees Fahrenheit outside, and the rooms were freezing. I tried to turn on the air handler, but could only get it to blow cold air. I tried to call and email the office, but, of course, no one was there. There was a printed piece on a table in the "living room" with a QR code on it, but I could not find a password for the internet, so I couldn't access the QR code (The management told me later that there was a sheet with the password with my keys, but I never saw it.) I called Expedia to see if they could help, and when they couldn't, I asked them to help me find another hotel room - which they did. I then asked for a refund, and Expedia said they would contact the management. We went to a local hotel with heat. We never used the room, and left it in the condition that we found it. There was no reason to charge us. The next day, I heard from the management of the Swansea Beach Chalets, who placed blame for our unpleasant experience squarely on me. She was rude at best. The worst lodging experience I have had in...

I booked my stay here thru Booking.com on the night of 26/11/24 and didn’t realize that instead of 27/12 I must have pressed 27/11 for 2 nights stay here. ||Less than 24hrs and MY mistake realized. Emailed & Called the hotel immediately they said contact booking.com who were understanding and said they would refund despite being non refundable if the hotel agreed. Called and emailed the hotel begging them to NOT even refund just credit the amount of 547AUD to my correct travel dates of 27-29/12/24 to which they declined saying hotel policy and responsibility to shareholders! Even though the hotel offered me the same dates and to pay them 500AUD again !!!! ||No Xmas spirit and Humans make mistakes, this is their customer service. ||I don’t like writing negative reviews but thought it appropriate to warn people to avoid such traps. ||For proof I have all emails from hotel and booking.com so this review and my experience is true and I will not be...

I booked my stay here thru Booking.com on the night of 26/11/24 and didn't realize that instead of 27/12 l must have pressed 27/11 for 2 nights stay here. Less than 24hrs and MY mistake realized. Emailed & Called the hotel immediately they said contact booking.com who were understanding and said they would refund despite being non refundable if the hotel agreed. Called and emailed the hotel begging them to NOT even refund just credit the amount of 547AUD to my correct travel dates of 27-29/12/24 to which they declined saying hotel policy and responsibility to shareholders!

Even though the hotel offered me the same dates and to pay them 500AUD again !!!! No Xmas spirit and Humans make mistakes, this is their customer service. I don't like writing negative reviews but thought it appropriate to warn people to avoid such traps. For proof I have all emails from hotel and booking.com so this review and my experience is true and I will not be...