Majestic Rio Palace Hotel — Hotel in Região Geográfica Imediata do Rio de Janeiro

Sticking to facts describing this hotel is hard since this was one of the worst stays I have ever experienced. In summary, this hotel did everything to keep our payment and to avoid taking responsibility, probably because they knew we were just travelling through. Also, the hotel was contacted after our experience, denying us a refund of our whole stay.||||Service||We had ordered a double-bed room via Hotels.com. When we arrived, we received a room with 3 single beds. When we complained, we were told the hotel was fully booked and nothing could be done. After standing our ground, suddenly there were rooms available. We got an "upgrade" (in other words, what we had initially payed for)... to a room with two single beds. When asked for the correct room again, we finally got a room with a double-bed, only this time, the WiFi was shut off on this floor.||||Cleaning||The worst part and reason for our immediate departure from the hotel (we did not sleep there even one night). First, all the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection.||||Standard||The standard of the rooms do not represent the 3 stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture all shows this is the case. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it. They all instead had nets in the ceilings (it looked like they were renovating the ceilings in all bathrooms) so you could see pipes and cables in...

Sticking to facts describing this hotel is hard since this was one of the worst stays I have ever experienced. In summary, this hotel did everything to keep our payment and to avoid taking responsibility, probably because they knew we were just travelling through. Also, the hotel was contacted after our experience, denying us a refund of our whole stay.

Service We had ordered a double-bed room via Hotels.com. When we arrived, we received a room with 3 single beds. When we complained, we were told the hotel was fully booked and nothing could be done. After standing our ground, suddenly there were rooms available. We got an "upgrade" (in other words, what we had initially payed for)... to a room with two single beds. When asked for the correct room again, we finally got a room with a double-bed, only this time, the WiFi was shut off on this floor.

Cleaning The worst part and reason for our immediate departure from the hotel (we did not sleep there even one night). First, all the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection.

Standard The standard of the rooms do not represent the 3 stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture all shows this is the case. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it. They all instead had nets in the ceilings (it looked like they were renovating the ceilings in all bathrooms) so you could see pipes and cables in...

So bad ...Wifi not even there after 3 hours. Filthy and pathetic dump. Stay away. Run ! Okay, I was cheap, I actually thought a 4 Star Hotel would have ,even in Brazil, like three stars,but no.... Good Joke. Not even one. The only good thing about this cave, ehm “hotel” is its distance to the nice ,but highly dangerous Copacabana Beach. Back to the hotel. Wifi was not working at all !!! on the higher floors, the A/C was really noisier than a jet plane engine and lots of water was dropping out of it. Well not my problem. The place looks like a time tunnel. Remember the Golden Girls ? Could be a Film Set for that show. The staff was nice but totally useless when they had to resolve any of the millions of problems in this place. The bathroom had a wirlpool that we never touched. Full of fungus,and brownish stains. What a disgusting experience. The breakfast was okay except for the regular tap water they “sold” you as drinking water from used 2 liter bottles in the breakfast room. What a new record of cheapness. Have your breakfast before 7 am, because later it gets crowded with real illustrous guests from neighboring banana republics which I don’t want to mention in detail. This hotel is a huge disappointment and would be closed in any country north of the equator but hey...this is Brazil . The mattress were the softest and cheapest I ever saw in any hotels. Your backs will hurt if you weigh more than a feather ,lol Don’t be cheap, this one will absolutely spoil anyone’s vacations, Stay clear of this one. Unless you give it to your...