Wyndham Sao Paulo Berrini — Hotel in Região Imediata de São Paulo

Wyndham Berrini is positioned in a good area of São Paulo. It is close to some of the best malls in town (Morumbi Shopping, Vila Olímpia, JK Iguatemi) and just 100 yards from a furniture mall that has good eating options in its food court if you want to go with a quick and no so expensive meal (D & D Mall). This hotel has no pool, no sauna and no gym and that is for sure its downside. Breakfast is regular (scrambled eggs, cakes, sweet and salty bread and fruits). The best point of the hotel is the service. Front desk staff is absolutely awesome and really helpful namely |Taymara, Antônio JB, João e Matheus. The waiters are, in spite of being very young, really attentive. Housekeeping is also great. I was on the 13th floor and Joana kept my room always shiny. I should add another negative topic: I asked for silverware to eat a fruit in my room at the lobby Bar and they said that a 10 Reais fee would be charged what I don’t think is reasonable. |All in all, if you want to stay in a nice spot of São Paulo enjoying good service and a clean and regular room this is the place to be. I really think the price is reasonable for what is offered. Hotels in São Paulo are...

The hotel is located in high business area of São Paulo. Very easy to reach by Marginal routes. The room has pretty old furnitures with a lot of sign of the time. Toilet also looks pretty old (see photo) and I was able to “plug” the WC all days...|The main issue with the hotel come because my colleague had a delay on his flight and arrived one day later. I informed the hotel reception at my arrival about it in order to modify his reservation and not pay an extra day. I asked the same on morning of arrival and the reception told me that there were no problems. When we did the check in inter afternoon, the receptionist said that the reservation was not valid anymore and we need to pay anyway the first day as “no show”. They didn’t care that I informed twice the colleagues. The manager didn’t show up to see what’s happen even the receptionist called him/her. I spoke all in Portuguese to avoid any mistakes. At the end we needed to pay anyway the extra night.|I will keep in mind next time I will travel...

Yes the room was fine. Yes the location was good. Yes the price was reasonable.|So why the 1* rating?|We paid £55/night stay & we had an organised trip the next day before our night flight home to London at 11pm|So we asked how much to extend the room stay as we wanted to shower & change before our flight - £60 for 5 hours was the reply!|I pointed out that I'd paid £55 for the entire stay but the reply back was that the rate needed to be for the full nights stay since they were "full occupancy"|I asked how could they be full if they were charging me a full night rate|They then backtracked a bit & said it was for 5 hours use of a new room as we had by then checked out in disgust.|We obviously didnt bother & managed to freshen up in the bathrooms at the airport.|I will never stay in a Wyndham again as they just dont get what customer service is all about about. We weren't asking for it for free but to be realistic & allow us to retain our original room, prior to housekeeping at a...