After a lot of research I booked a 2 bed maisonette apartment at 7 Pools Hotel for a (5 pax) family skiing trip. I have to say it was very difficult choosing our accommodation. Bansko has a lot of hotels and the reviews are very mixed. Because of this I was worried about my choice. The reviews here aren’t great but having seen the overall score on Booking I decided to take the plunge. I have not regretted it for a second and i can only say to anyone thinking of booking here that they should go for it.||7 Pools was everything we wanted. I’d say well above a 3 star rating. The facilities are modern and well thought out. Our apartment had 2 double rooms and 2 bathrooms. The rooms are spacious, have ample storage for clothing, a flatscreen tv, easy to use safe and large and very comfortable beds. One of the bedrooms even had a balcony with a couple of chairs and a table. The bathrooms are modern, have plenty of towel rails including heated, pegs etc (ie lots of places for towels and toiletries, unlike other places where you can never find enough space for everyone’s stuff) free bathrobes, some shower gel and plenty of nice,fluffy towels. The showers are modern and great and our bathroom had a hairdryer, a magnifying mirror and a full length mirror as well as your standard of ver sink mirror.||The kitchen is really well equipped, we didn’t cook there because we were only there for 5 nights and wanted to try local food in the evening but if we had stayed longer it would have been ideal. Has everything you need. |We had to use the sofa bed for my son and he found it very comfortable. The only issue is that the downstairs space was a bit of a squeeze with the sofa bed out but for us it wasn’t an issue as we were too tired from skiing all day. ||The whole place was spotless and our apartment got cleaned daily. The whole hotel was very clean.||Breakfast was good with a variety of cooked and cold foods. I didn’t get to try everything but I really looked forward to it every day. We had dinner in the restaurant one evening when we were too tired to go out. The food was very tasty, home cooking style, and we had lovely and very friendly service. |The spa is wonderful. The main pool is fantastic and the rest is really good too. We went everyday after skiing and it was so nice and easy to go downstairs in our robes and enjoy the facilities. The only thing is that the hotbeds didn’t seem to be on but everything else was working fine and we thoroughly enjoyed it. ||The hotel provides a shuttle to the gondola and there is storage space for your skis. We didn’t use either because we enjoyed our morning walk to the ski hire shop where we left the skis each day but it seemed really well thought out like everything else at 7 Pools.||I was sad to leave and would definitely go there again. If you’re thinking of booking but the reviews are making you doubt I’d say go for it because it’s perfect, you get your money’s worth and you will be made to feel at home by the genuine and kind staff. We certainly...

After a lot of research I booked a 2 bed maisonette apartment at 7 Pools Hotel for a (5 pax) family skiing trip. I have to say it was very difficult choosing our accommodation. Bansko has a lot of hotels and the reviews are very mixed. Because of this I was worried about my choice. The reviews here aren’t great but having seen the overall score on Booking I decided to take the plunge. I have not regretted it for a second and i can only say to anyone thinking of booking here that they should go for it.||7 Pools was everything we wanted. I’d say well above a 3 star rating. The facilities are modern and well thought out. Our apartment had 2 double rooms and 2 bathrooms. The rooms are spacious, have ample storage for clothing, a flatscreen tv, easy to use safe and large and very comfortable beds. One of the bedrooms even had a balcony with a couple of chairs and a table. The bathrooms are modern, have plenty of towel rails including heated, pegs etc (ie lots of places for towels and toiletries, unlike other places where you can never find enough space for everyone’s stuff) free bathrobes, some shower gel and plenty of nice,fluffy towels. The showers are modern and great and our bathroom had a hairdryer, a magnifying mirror and a full length mirror as well as your standard of ver sink mirror.||The kitchen is really well equipped, we didn’t cook there because we were only there for 5 nights and wanted to try local food in the evening but if we had stayed longer it would have been ideal. Has everything you need. |We had to use the sofa bed for my son and he found it very comfortable. The only issue is that the downstairs space was a bit of a squeeze with the sofa bed out but for us it wasn’t an issue as we were too tired from skiing all day. ||The whole place was spotless and our apartment got cleaned daily. The whole hotel was very clean.||Breakfast was good with a variety of cooked and cold foods. I didn’t get to try everything but I really looked forward to it every day. We had dinner in the restaurant one evening when we were too tired to go out. The food was very tasty, home cooking style, and we had lovely and very friendly service. |The spa is wonderful. The main pool is fantastic and the rest is really good too. We went everyday after skiing and it was so nice and easy to go downstairs in our robes and enjoy the facilities. The only thing is that the hotbeds didn’t seem to be on but everything else was working fine and we thoroughly enjoyed it. ||The hotel provides a shuttle to the gondola and there is storage space for your skis. We didn’t use either because we enjoyed our morning walk to the ski hire shop where we left the skis each day but it seemed really well thought out like everything else at 7 Pools.||I was sad to leave and would definitely go there again. If you’re thinking of booking but the reviews are making you doubt I’d say go for it because it’s perfect, you get your money’s worth and you will be made to feel at home by the genuine and kind staff. We certainly...

We made a reservation through Booking.com in January 2019 for the New Years period of 2019-2020. So we did it way before even the plain tickets from London to Sofia were launched. The price was good and a family of our friends joined us as well. We registered a credit card which we were using multiple times abroad and which was packed with money. It all seemed to be OK and we were confident of our trip. Later on, we bought plain tickets to Sofia (9 persons). Come October, the fun begun! The hotel started rejecting our credit cards one by one. Both families registered different credit cards and they kept being rejected. Finally, our booking was cancelled from hotel's side. I phoned Booking.com but they could not do much about it. Then I personally phoned hotel's manager. He kept claiming that there was a notice from United Bulgarian bank that there was some problems with the latest credit card and therefore they cancelled the booking. I told him that that was a nonsense because we used the card two weeks ago in the UK and Dubai and it was full of money too. I offered him to register yet another credit card but he refused saying that we can make a reservation only with the new prices which were about 2.5 times higher than the price we booked the hotel at initially. That was a spit to customers' face. The hotel is hunting for money in very unfair ways and the manager is a good liar too. So, if you would like to book a hotel well in advance and get charged more than twice the amount when the time of your stay is approaching - this is the right place! My honest recommendation is to avoid this hotel before you get spat...