Comfort Inn & Suites Downtown Edmonton — Hotel in Edmonton

Terrible, I would give a 0 star if I could. We were an all girl group, with younger girls. The vibe was not at all comfortable, the front desk staff would watch us every time we walked by. To get to the pool you have to come down the elevator and pass the front desk in your bathing suits. We had men snearing and side eyeing us. The pool closes at 10pm and the security guard who came to let us know the pool is now closed was extremely rude and has no sense of hospitality. The pool itself is a let down, there is rust on the walls and the hotel room windows face the pools so when you're relaxing in the pool people are watching from their window. The parking lot is full of homeless and drug addicts passed out and the location itself has loitering and stunk of weed. Nothing was clean, no towels. We requested a cot for our room and I called in advance to confirm this was do-able. The lady I spoke to said yes no problem we will have that set up for you when you arrive. We then arrive at the site to check in and I was told there was no cots at all. The man then offered to upgrade us to the family suite with a pull out couch for no extra charge for our trouble. We then go up to our family suite room and the room cleanliness was poor and the pull out couch would not pull out, as maintenance also attempted. He then offers us a cot! I was told by the front desk 20 mins ago that they did not have any cots whatsoever! Just a complete run around, and a waste of time. After we settled in, my credit card was charged $200 more than what we booked. Oh, and you will get a surprise parking charge of $10.50 per vehicle. The vending machines took my payment and did not give the water I paid for. I wouldn't be surprised if they didn't even stock the vending machines for scamming. This hotel is a dirty, deceiving, creepy place. The pictures on the website are deceiving and the information is a completely inaccurate. Do yourself a favor and stay clear...

Booked a Jacuzzi suite. The parking lot looked like they hadn’t attempted to clean it, people were parking there and going into the bar, yet I had to pay for the privilege to park there and park at back of lot where I had to get out into enough snow my shoes were filled. The taps for the jacuzzi tub had to be played with to make it stop running, tub had a bunch of hair in it to start with, which I don’t have cleaning products or gloves to clean and who knows who’s or what hair it is. Once running water for the tube debris was coming out of the taps which is a deeper issue to do with the pipes. I called the front desk to let them know of the situation and was told they’d send someone to look at it. I said “it wasn’t something they’d be fixing tonight but sure send someone up.” This was more so so they couldn’t say I caused the damage. The lack of cleanliness doesn’t stop at the tub, there are grimy hand prints on back of bathroom door, along with other stains. There appears to be mold or staining extremely unappealing on the light covers in bathroom as well. The Room was over 30 degrees when we came in thermostat didn’t work, only way to cool room was to shut unit off and open the window. Blackout curtains pull rod was broken and when I tried to pull just the curtain it was stuck so I left it as I was scared I’d break it with the condition of the room. I’ve been in aged hotel, but this is ridiculous. They are doing renovations in the lobby and I assume that had something to do with the rate we got through hotels.com. But definitely not worth almost $400 The guy at the front desk was tried to be helpful but tried to say “he understands when tap was turned on dust and hair came out. This was definitely not the case as dust would not float in the water, this would be metal flecks from corrosion in metal pipes. This is beyond acceptable. Being able to clearly hear the bar was...

Upon arrival at this property, you will first be tasked with procuring a parking spot in a constricted lot with an obvious parking scarcity. If you are so lucky as to win the parking lottery, you will then be greeted by the smell of city garbage as you carefully navigate your way through cigarette butts towards the front lobby. One may assume the building is abandoned by the smudges and murky smears on the main doors, but rest assured- you're headed in the right direction! The front doors will open, unveiling an odorous tidal wave of rotten eggs. If you take the time to look around the lobby while checking in, you'll notice indications of dereliction, such as missing baseboards, peeling paint, and general lack of maintenance. Check in will likely go smoothly and you'll look forward to the $10 parking fee, especially since you had such an enjoyable and speedy experience acquiring a parking spot. Arriving at your room is where the real fun begins! You and your travel companions will have endless hours of fun playing "guess what that stain is" while examining the carpets, which one can only assume are original to the hotel's build. If you summon the courage to entrust the thorough cleanliness routine of the bathroom, be prepared to bring a pair of ear plugs with you as the bathroom fan will sing you the song of it's people. If you've never had the unique experience of showering under a garden watering can, then I highly recommend giving the showers a try! It'll take some time and patience, but who needs to upgrade plumbing? Assuming you're able to fall asleep in a room with a broken air conditioner, you'll find that the pillows aren't so bad. Don't bother starting your day by opening the drapes to appreciate the view of downtown Edmonton, as the windows are far too dirty to see out of. Instead, I recommend checking out as soon as possible and going literally anywhere else. But hey, at least the...