Hilton Toronto/Markham Suites Conference Centre & Spa — Hotel in Markham

I am unable to respond to the hotel's comment directly, so I'll post here. I gave both the hotel and head office plenty of chances to make things right, to which they responded that they've done all they're willing to do, so I told them I'd be giving my honest opinion when reviewing. Clearly this hotel has no intention of providing a positive experience for their guests.

A Disastrous Stay at Hilton Toronto/Markham Suites Conference Center and Spa - A Cautionary Tale: Why I Would Never Return

If you’re considering booking a stay at the Hilton Toronto/Markham Suites Conference Center and Spa, let me save you from a world of disappointment. My recent experience, intended as a special celebration for my son’s 16th birthday, quickly devolved into a cascade of mishaps, miscommunication, and outright disrespect. This hotel turned what should have been a milestone evening into a masterclass in how not to treat guests.

Check-In: The First Red Flag From the moment we arrived, the service—or lack thereof—set a dismal tone. The staff seemed more interested in avoiding guests than helping them. While attempting to check in, the attendant literally walked away mid-service, leaving us stranded and bewildered at the counter. Not one word of guidance was offered, no welcome, no instructions. It was as if we were invisible, and our presence a burden.

The Room: Unclean and Unwelcoming Our first assigned room was a disgrace. Dirty surfaces greeted us; lamps were mysteriously unplugged and, for good measure, the TVs didn’t work—not just in our room, but throughout the entire hotel. When I raised this issue with front desk staff, I was fed a blatant lie about a “Markham-wide outage.” A quick check with nearby businesses revealed this to be pure fiction; the problem was entirely Hilton’s.

Swimming Pool: False Advertising and Utter Chaos One of the main attractions for our stay was the promise of swimming. Imagine our surprise when we found the pool completely unavailable, monopolized by private lessons. No mention of this on the website, no notice at check-in. Only when pressed did staff admit the hotel doesn’t actually own the pool, making its availability a guessing game. To add insult to injury, there wasn’t a single sign anywhere in the building directing guests to the pool area—if, by some miracle, it’s ever accessible.

Staff Behavior: Unprofessional and Dismissive The night manager, Ali Syed, exemplified everything wrong with the Hilton experience. Rather than address my concerns with professionalism, he was curt and dismissive, going so far as to mock my last name's placement in the alphabet as the reason it took him so long to respond. Such flippant disrespect is not just unhelpful—it’s unacceptable.

Compensation: Empty Gestures and More Confusion In lieu of genuine apologies, we were offered a cheese platter and a “free” buffet breakfast—sadly, even that failed to impress. It was a bland, uninspired affair, as if the staff hoped a few lukewarm eggs would make us forget the rest. They also threw some mysterious Hilton points in our direction, neglecting to explain what, if anything, these were worth. When I pursued further resolution, I was promised a manager would reach out. Instead, I was chastised for initiating follow-up when no call arrived.

Communication: Nonexistent Throughout our stay, communication was abysmal. Staff routinely failed to provide basic information, and when they did speak, it was often misleading or dismissive.

Final Verdict: AVOID AT ALL COSTS If you value respect, basic cleanliness, honest service, and the simple pleasures that a hotel should effortlessly provide, look elsewhere. The Hilton Toronto/Markham Suites Conference Center and Spa stands as a monument to mismanagement and disregard for guest experience. I would never stay here again, and I urge anyone considering this property to do themselves a favor and find somewhere—anywhere—else.

Let my disaster be your warning: do not trust this Hilton with your special occasions, your vacations, or even a single...

If you’re considering booking a stay at the Hilton Toronto/Markham Suites Conference Center and Spa, let me save you from a world of disappointment. My recent experience, intended as a special celebration for my son’s 16th birthday, quickly devolved into a cascade of mishaps, miscommunication, and outright disrespect. This hotel turned what should have been a milestone evening into a masterclass in how not to treat guests.||Check-In: The First Red Flag|From the moment we arrived, the service—or lack thereof—set a dismal tone. The staff seemed more interested in avoiding guests than helping them. While attempting to check in, the attendant literally walked away mid-service, leaving us stranded and bewildered at the counter. Not one word of guidance was offered, no welcome, no instructions. It was as if we were invisible, and our presence a burden.||The Room: Unclean and Unwelcoming|Our first assigned room was a disgrace. Dirty surfaces greeted us; lamps were mysteriously unplugged and, for good measure, the TVs didn’t work—not just in our room, but throughout the entire hotel. When I raised this issue with front desk staff, I was fed a blatant lie about a “Markham-wide outage.” A quick check with nearby businesses revealed this to be pure fiction; the problem was entirely Hilton’s.||Swimming Pool: False Advertising and Utter Chaos|One of the main attractions for our stay was the promise of swimming. Imagine our surprise when we found the pool completely unavailable, monopolized by private lessons. No mention of this on the website, no notice at check-in. Only when pressed did staff admit the hotel doesn’t actually own the pool, making its availability a guessing game. To add insult to injury, there wasn’t a single sign anywhere in the building directing guests to the pool area—if, by some miracle, it’s ever accessible.||Staff Behavior: Unprofessional and Dismissive|The night manager, Ali Syed, exemplified everything wrong with the Hilton experience. Rather than address my concerns with professionalism, he was curt and dismissive, going so far as to mock my last name's placement in the alphabet as the reason it took him so long to respond. Such flippant disrespect is not just unhelpful—it’s unacceptable.||Compensation: Empty Gestures and More Confusion|In lieu of genuine apologies, we were offered a “free” buffet breakfast—sadly, even that failed to impress. It was a bland, uninspired affair, as if the staff hoped a few lukewarm eggs would make us forget the rest. They also threw some mysterious Hilton points in our direction, neglecting to explain what, if anything, these were worth. When I pursued further resolution, I was promised a manager would reach out. Instead, I was chastised for initiating follow-up when no call arrived.||Communication: Nonexistent|Throughout our stay, communication was abysmal. Staff routinely failed to provide basic information, and when they did speak, it was often misleading or dismissive. ||Final Verdict: Avoid at All Costs|If you value respect, basic cleanliness, honest service, and the simple pleasures that a hotel should effortlessly provide, look elsewhere. The Hilton Toronto/Markham Suites Conference Center and Spa stands as a monument to mismanagement and disregard for guest experience. I would never stay here again, and I urge anyone considering this property to do themselves a favor and find somewhere—anywhere—else.||Let my disaster be your warning: do not trust this Hilton with your special occasions, your vacations, or even a single...

I stayed there from July 15-29, 2025 and somehow managed to stay in three different rooms. ||Each of the three rooms are pretty well-worn and definitely in need of makeovers. However, as Markham is lacking for choice in accommodations, the management for this hotel likely does not feel incentivised to spend the money to do so. Now, I can attest to some renovations going on in the main building on the upper floor, but in the wing where all the larger suites are, based on the three different rooms I was assigned to, they’re not in great shape. ||The first room I stayed in suddenly developed a leak in the kitchen area. The dripping of water was persistent and loud on the floors and made it impossible to sleep in the living room with the pull-out sofa. I’m sure someone from the property will respond to this review and tell you “the leak wasn’t that bad” as they told me, but bear in mind, they also acknowledged staying in the room was not possible and moved me to another suite. So surely the leak was significant enough that even they agreed no reasonable person could stay with such a leak going on. ||I commend them for moving me to another room fairly swiftly. It was the middle of the night though, and the disruption to our two young children was severely inconvenient. ||The second room had an issue that was not necessarily the property’s fault; the new room assigned to me on short notice happened to also be in a section with what I assume to be a large tour group that all stayed together. They were loud and disruptive as a group, moving from room to room constantly and the room directly across from ours was their designated “party room” which led to the constant opening and slamming of the doors late at night. ||The following day we moved to our final room for our two week stay and while this room actually had the most issues, we just couldn’t be bothered to move anymore and accepted that this was just the state of the hotel. ||I did request compensation in some form for the leak from the first room that really messed up the night for our kids and our plans the next day. There was some back and forth, some disagreement, but in the end, mutually agreed upon 30,000 Hilton Honors points. This was agreed upon at the end of July. There has been absolutely nothing on their end still. We’ve had emails back and forth with promises of the points being transferred to my account “soon” or in “5-7 business days” but there’s still nothing. It seems they’re going to just renege on this as they’re now no longer responding to my emails. ||I think what you need to know is this, you probably don’t have many options in Markham, and inevitably this property will end up as one of your final choices. It might just end up being the one you choose - it’s the only hotel with larger rooms and suites. The room itself will be worn, the rugs will be stained yellow and uncomfortable to walk on bare foot, but also, you’ll tell yourself it could be much worse. Which is true. The room will likely do the job. But also just know you’re dealing with dishonest and disreputable management there - Arjun Mehra to be specific. I have the emails I could share here that backup our agreement that he seems to have reneged on. ||I’ll say something positive: you’ll have access to the Unionville Athletic Club which runs on the hotel premises. It is an excellent gym for a hotel. Also, one of the servers at the lobby bar was incredibly kind and sweet with one of my kids and I appreciated...