Prestige Oceanview Hotel Prince Rupert — Hotel in Prince Rupert

(1) Clothing closet at entrance door to Room 316 has a terrible squeak in the hinges. You people do an annual fire sprinkler inspection. Is it too much trouble to check each room once or twice a year to see that all room amenities are working properly? (2) Is there really a need for 8 pillows for just two beds? Wasteful. (3) Someone in the breakfast kitchen needs to learn how to hard boil eggs. If you boil them completely (and not half-soft) the shell comes off much more cleanly and takes, with it, the thin skin attached loosely to the shell. When not boiled hard, the eggs make a mess of broken egg-shell pieces, stuck thin skin, and crumbled egg yolk bits. This is elementary stuff; teach your kitchen staff. A six-year-old can master this stuff. (4) Do guests receiving a wake-up call need a taped promotional message blaring into their ear at 6 a.m.? Where's the management's judgment, let alone the benefit? (5) Tell people how to adjust the room fridge temperature. Put a sticker on the fridge door; you put stickers everywhere else in the hotel (e.g. THIS FRIDGE FOR STAFF ONLY!! in the dining area). (6) Pepper shakers on the tables have holes that are too small. No pepper comes out until the cap is unscrewed. More elementary stuff. (7) Fix the badly working four-slot toaster in the dining area. Use yet another sticker to tell guests which way to turn the dials so as not to get an underdone bread slice, or a burnt, inedible slice. One needs a microscope to read the toaster's dial numbers. Most of your guests were old people with failing eyesight, when I stayed at the hotel. (8) The telephone directory hidden inside the desk drawer is 2 years old and out of date. It is tattered and the covers filthy. Shame. (9) The hotel's directory has no clear listing of which number to dial to request a service. Inexcusable. It should be right up front on the very first page of the binder. (10) Put a clear, well-printed map of Prince Rupert in every room. The one in the phone book is useless. This is a poor way to save money if you want happy guests.

These feedback comments were supplied by a travel writer for magazines and a very experienced...

Passing this hotel off as a Prestige is like passing a garbage dump off as a parking lot. If it were just one issue, or two issues I wouldn't be writing this review but this is a $100.00 room at best.

I booked the Prestige because I've stayed at others. However, this hotel is barely above the standard of a downtown motor inn. It's stale and old. Not at all the type of hotel I usually stay in but certainly the price didn't change. $160.00.

Two bottles of water may be okay for those that don't drink water or brush their teeth twice per day. The water is brown - no fault of the hotel but no warning from staff either. The shower had barely warm water, I didn't even use the cold. The slide for the shower is ready to snap off. There's decades of gunk build up in the soap holder. The porcelain is broken. There's no kleenex. The bathroom products are cheap. The cable television is the bare minimum. I suspect the password for wifi hasn't changed since 2016 which makes a computer user such as myself vulnerable to hacks. There's handprints all over the closet. No tub mat though there is a sign warning that you should use one. And looking out my window I have a view of a rooftop - A/C vents, satellite dishes, et cetera.

Did I mention how noisy it is? Front desk doesn't seem concerned about the party I reported next door at 4am.

To answer the question, why am I still staying here? Because of an error with Expedia and my insurance didn't get transferred over to this itinerary as it should have and, I had a cancellation and I'm unable to get a flight out sooner.

I'd like to note that the manager has gone above and beyond to rectify the situation. An excellent, upgraded ocean view as well as having the partiers cover the cost of last night's room. Cheers. And much...

It’s my first time in Prince Rupert. I stayed here for 9 consecutive night, for work.

The hotel is old but alright. Just wished they have water kettle or microwave in the room so I did not have to eat take-out for 10 days straight. They have a suite with kitchenette I believe; I just couldn’t book it because it’s high season and the suite was already booked.

Anyway, The staff is very polite and helpful- Sandeep and Michael at the front desk and definitely Tren at dining who is 75 and still working tirelessly everyday to welcome customers with a warm smile, energetic greeting and professional service.

There is only one staff, Teresa, Caucasian woman with glasses and hair in a bun, who has been a pain in the butt since day 1. I specifically point her out here so if you see her at the front desk- GET SOMEONE ELSE TO HELP YOU!

Here is the story:

There is a boil water advisory - cannot use tap water to brush your teeth. I tried boiling tap water to drink, only to find that it’s still yellow. When I asked Teresa for bottled water, she told me it’s for VIP and suite guests only, due to covid (which I still don’t understand what’s covid to do with bottle water). Lol

Teresa told me to come down to the lobby water dispenser for water but THE HOT WATER THEY PROVIDE FROM A THERMOS IS YELLOW/BROWN (I took photos, more than happy to attach them here for reference). Then, she told me to walk across the street to shoppers to buy water. Didn’t think I would need to beg for water to drink in Canada, let along at a hotel where I spent about $2000 on.

So come prepared- no drinking water...