Tim Hortons — Restaurant in Prince Rupert

The food is excellent except that the staff training could be improved. We were at this location in the morning and ordered breakfast and coffee. The staff at the register was cold and had this non welcoming attitude that seemed to deter any customers. We thought maybe it was the early morning syndrome (a little past 5am and we just got off the ferry from Haida Gwaii). After we finished our breakfast we went back again to order something extra for road travel, this time it was a gentleman at the register and he was clearly unprofessional and rude. I was standing in line as the last customer, but when it was my turn to order he quite bluntly asked me if I had cut in the line! I told him I was the last in line and now I am the first ready to order. Maybe it was because later more customers lined up behind me and the male server didn’t realize I was there earlier. To sum it up as Tim Horton employee he should be more mindful and courteous to customers. We are two international tourists and I hope this is not intentionally unfriendly gesture to us, and nicety and professionalism will bring more customers, not...

Not very impressed of the girl at the counter that took my order, she was rushing me because the line up, it seamed to me that was more important to serve next customer than getting my orders right, I had 2 separate orders and I asked for the receipt for both orders and she printed 3 times the same receipt . Where is the point of rushing your first customer to get the order of the second if you don't finish the first order? And talking about products, I wanted to order the plain croissants and they looked horrible. I ordered a cinnamon roll and I never tasted one like that before, it was hard like cardboard and too much nutmeg in the brown sugar filling, the icing was dry. They looked old. Tim hortons should do a baking training in here as the dulce the leche doughnut was not completely cooked. The only thing that I liked was the hot chocolate. Tim hortons has the best , nobody...

I was mildly repulsed by the amount of Tim’s garbage outside the establishment and remarked that they should send a staff member out to tidy up. I was truly shocked by the state of the washroom, and imagined there had been a recent plumbing issue. But then I sat down with my breakfast and noticed the entire place was filthy! So filthy I could easily imagine I was the only one to have wiped my table in hours, (if not days!) The fingerprints and grime on the windows, the state of the floors! AND my breakfast muffin was pale and dry just like the ones they use in all those “other guys” commercials! Ugh! Seriously, by the looks of previous comments it’s been this way here for a long time! A total...