Best Western King George Inn & Suites — Hotel in Surrey

My Stay at Best Western King George – Vancouver

I recently took a trip to Vancouver with my kids and stayed at the Best Western King George location. Our experience was amazing from start to finish!

Breakfast was included, which was a great way to start each day. There were plenty of options to choose from, and the staff were always around to help with anything we needed. Renuka, who worked during breakfast, stood out — she was professional, friendly, and made everyone feel welcome. She kept the eating area spotless and greeted each guest with a smile. Definitely a 10/10 for her service!

We stayed on the second floor, which was clean, quiet, and had cameras for extra security. The housekeeping team did a great job cleaning and wiping everything down, though I didn’t catch their names. My only small issue was that the “housekeeping” door tag doesn’t stay on the handle very well — it can easily fall off and cause confusion about whether you want your room cleaned.

The front desk staff were also wonderful. When we arrived, they welcomed my family warmly, and I appreciated that the entrance is locked in the late evening for extra safety — guests just buzz to get in. A special shoutout to Esar at the front desk! He was friendly, understanding, and handled everything professionally.

One of my favorite touches was the freshly baked cookies at the front desk in the evening — soft, warm, and perfect for a late-night sweet tooth! Late checkouts are handled easily, too, which made things super convenient for us.

The hotel is very clean and well maintained, with great amenities — an indoor pool, gym, business meeting space, and even a laundromat so you can wash your clothes before heading home. Plus, there’s a mall not too far away, which is great for a quick outing.

Overall, I was very pleased with my stay. The staff are attentive and professional, the environment feels safe and welcoming, and the little touches really make a difference. I’d definitely...

I recently stayed at this hotel and was quite disappointed with the check-in experience. Upon arrival, we noticed some staff members, particularly a group of Punjabi girls at the front desk, displaying rude and unprofessional behavior. Their attitude was dismissive, and they spoke with a forced accent that came off as insincere. It felt like they were more interested in showing off than in providing good service. We had booked a room on the first floor in advance, but the receptionist informed us at check-in that our room wasn’t available and the only option was on the ground floor. When I asked if there was any price adjustment due to this change, I was sarcastically told, “You booked the cheapest room anyway.” This response was completely uncalled for and lacked basic courtesy. What made things worse was the clear difference in how guests were being treated. We noticed that white guests were greeted with warm smiles, polite language, and attentive service, whereas we, as Indians, were barely acknowledged, spoken to rudely, and made to feel unwelcome. It felt like we were being judged based on our background, and that is absolutely unacceptable in the hospitality industry. There was no courtesy, no “sir” or “ma’am,” no effort to make us feel comfortable. We weren’t expecting luxury , just basic respect, which we didn’t receive. Hospitality was clearly missing, which is very disappointing, especially from a well-known hotel brand like Best Western. I hope the management takes this feedback seriously and trains their front desk staff to treat guests with respect and...

My stay at Best Western King George Inn and Suites Hotel in Surrey:

Outstanding Customer Service: "From the moment I arrived until departure, the staff exceeded my expectations." "Exceptional customer service, with a commitment to making my stay comfortable." From receiving complementary water bottles and snacks.

“All the staff was incredibly, welcoming, friendly and helpful. My experience with the friendly and respectful staff was great. The hotel has access to shopping and restaurants.

Big thank you to front desk staff managers Aman and Nav and their team; Raman Eric, Mani, Ajay and Simran, for your kindness, professionalism, communication and interpersonal skills.

Breakfast team: Thank you to Taren and staff for all your hard work, for serving a delicious breakfast every morning. The service was excellent and the staff were very friendly and attentive.” You all have the best customer service with a smile. The breakfast buffet was delicious, and a lot of variety. Complementary breakfast is served every morning, from 6:30am to 10:00 am.

Housekeeping team. Thank you, for all your hard work. My room was always clean and fresh, the housekeeping staff was always accommodating if I needed anything. Comfortable room and impeccable cleanliness. The staff always greeting me with a smile and “good morning”.

Overall if I could give it a higher rating, to all the staff and hotel, I would definitely give it……..10+ Next time I’m in Surrey I would definitely stay at this hotel.

Thank you so much, to all the management...