Burntwood Hotel - Hotel in Thompson | Restaurant in Thompson | Food in Thompson — Hotel in Thompson

We checked in to attend a friend's young son's birthday pool party around 3:30 p.m. Immediately several things came to mind. First our neighbours were having a drunken yelling match, second the chairs were cracked and looked like they came over on the Ark. The carpet was dirty and so old, it too must have arrived on the Ark. ||Bad enough and then we went to the pool. The water was cold, the hot tub while filled with what can charitably be called water was not operating and a kiddies pool sat empty with huge rust stains on the liner. The walls had large dark stains in several places and the emergency out door exit was covered in ice, not frost, ice. While I did not try to open the alarmed door, I have serious doubts that it would open if needed.||Fast forward 2 hours. My young son and I go down the hall to go to the parking lot. I heard no fewer than 4 loud drunken arguments through the doors including one which featured a woman screaming that she was being hit. I informed the desk on my way out. I also told the desk clerk that the people in the room next to ours continued to yell and scream. I told the clerk that I wanted a different room. I was promised one.||An hour later my son and I returned. The yelling next door continued unabated. During my absence, my wife had spoken to the front desk clerk about this who told her that hotel security couldn't do anything about it. My wife suggested contacting the RCMP which apparently they did. The clerk also informed my wife that they only room they had for us to move into was one with a single bed. Fortunately by now our e=neighbours had been removed or passed out.||When I went to check out I asked the clerk, a woman I had seen on past stays where the owner could be contacted. She told me he lived down south and could not be contacted. I asked her if there was any plans in the works to renovate this once nice hotel and she informed me that the short answer was no.. ||Having spent nearly 10 minutes waiting to check out and to speak to the clerk we proceeded on to the Grapes Restaurant for which we had a coupon from the hotel for a complimentary (minus beverages) breakfast until 11:00 a.m. I arrived at 11:02 and was informed by first the waitress and then the manager that breakfast was over.||I asked that the manager speak to the hotel clerk about this as the hotel PAYS THE RESTAURANT for the meals but n spite of her best efforts, I was not provided with a breakfast after all the bull S*&t I had gone through. I asked to speak to the owner of the Grapes Restaurant and was informed that he was in a large Asian country and that was that.||I can not suggest strongly enough that no one ever venture into this nightmare of an establishment. ||The staff is poorly trained, the hotel dark, dingy dirty and in an advanced stage of disrepair with an absentee landlord who obviously has decided to simply collect as much cash as he can before the place is closed by the health department. The entrance both outside and in the foyer can not see me to be cleared of intoxicated individuals making going in quite intimidating for my 5 year old son....

I give this dump no stars, the only reason it says one is because I had to rate atleast one before posting my review Where do I even start? . My bf and I were to stay for a monthly rental, in which we never got, after staying for a week and being charged at top rate, the “manager” than informed us he could do a 50 dollars a day charge, with a minimum of 30 day stay. After asking if he could still do it he said he couldn’t back track and wasn’t very professional at all. Through out our entire stay we were harassed by not only the drunks at the front door and in the lobby but the 10 different front desk clerks as well. Every worker had no recollection of our length of stay, therefore they kept cancelling our room keys and we would have to return to the desk everyday. Also some of the front desk clerks were extremely rude and had no people skills whatsoever. I even came downstairs to the desk to see the clerk conversing and laughing with a very intoxicated individual like it was a normal thing. I was absolutely terrified to walk to my vehicle and past 20 drunk ppl begging for money and smokes everyday. As for the cleaning staff, a couple of them were super friendly and the rest were completely lazy. I had no clean towels and would have to take out my own garbage during my duration of stay, they hadn’t changed the sheets once so I asked them too. We ran out of toilet paper and called for some but no one showed up. Barely any channels on the tv work and the wifi was down the entire time. Not to mention our lastnight there, they had given our room away and a random stranger walked into our room at 11 o clock at night with his suitcase. He was as shocked and frightened as we were. The swimming pool looked horrible and you couldn’t pay me to step foot in there. The only good thing about the place was the extremely friendly and professional staff in the Grapes Restaurant. We checked out and were extremely happy to be returning to the Quality Inn. I’m surprised this place is not...

Just recently my husband, son and I stayed at the Burntwood Hotel. I have family who previously stayed at this hotel approximately 4 years ago and found it cheap and ok to stay. We were booked for three nights. The first two nights were not too bad. There was one fight that took place outside at the entrance during the evening. I found the place to be exceptionally loud at night. You could hear people walking down the hall and entering their rooms very clearly. Several times I awoke thinking someone was in my room. The bed sheets did not look to be changed, they look as if they were remade. The hot tub was not working, the pool was not the greatest. Looks as though it needed the walls of the pool to be scrubbed. The slide looked rusted, and caused a few scrapes while going down. The meals at Grapes Restaurant was excellent. I will add that the staff at the hotel and the restaurant were very polite. The third night that we were to stay, I crawled into bed in the late evening, and I was about to place the pillow back and I saw a large bug, which turned out to being a bed bug. We had only found the one bug, but unsure of how many more and if any were in our bags etc. They refund us for that one night and we left. We would not stay at my families residence or another hotel in case of spreading this/these bugs/eggs. We spent the next ten hours...