Hotel at Great Canadian Casino Resort Toronto — Hotel in Toronto

Nice, new property but the customer service needs A LOT of work!|We arrived late on the first of a three night stay and despite the lobby being empty with a couple of employees working the desk it still managed to take an excessively long time to actually speak to anyone. One of the employees seemed to be having a long, personal conversation with the person standing at the desk (not checking in) and the other guests checking in seemed completely clueless as to what was required for the check in process which just delayed things further.||When we finally got to the desk, our process was very quick (room was pre paid) so all we had to do was pay for the resort fees (more on that shortly) and we were given our keys with the comment of having been given an upgrade to a larger suite with a view of the racetrack. |We got to the room on the top floor only to then see our supposed upgrade was for a handicap accessible room, which perhaps may have been larger in comparison to the original room due to the need for wheelchair access, but it was quite stark and everything was low to the floor so they definitely missed the mark on their supposed upgrade. We went back to the desk to request the original room as the fact we as able-bodied people were given a handicap accessible room meant someone who actually needed it might not have use of it. We were given an alternate room which was more appropriate and as mentioned in other posts, the bed was extremely comfortable but the rest of the amenities in the room left something to be desired.|The coffee maker is a joke which just dribbles out a small amount of dark liquid, even on the supposed large cup setting. There is a large fridge and microwave (why?) and a kettle with a couple basic varieties of tea. There were a few bottles of water (complimentary) which is allegedly refilled daily but considering we don’t have daily room cleaning we had to chase up extra bottles of water (this could have been left for us or alternate arrangements made in lieu of the room being serviced fully).|The bathroom is a good size but the water pressure was pretty poor and the walk in shower leaked onto the floor quite a bit even during a short shower.||The rest of the property is clean and well lit, but the resort fees leave a lot of questions as I’m still not sure what I paid extra for? WiFi is free throughout the property regardless of whether or not you’re a guest, parking is free for everyone, again regardless of staying in the hotel or not and the fitness center is basic at best with nothing special to set it aside from any basic fitness room in a condo or hotel. |Apparently there is a free shuttle to/from the airport but this too seems to be open to the public and not a hotel guest specific feature. Based on the above I’m left wondering what I’ve paid resort fees for other than this being another cash grab because the property can get away with it?||There has been mention of the food and beverage outlets in the casino, which should be pointed out are staffed by employees of the hotel as opposed to employees of the actual chain being advertised. Customer service seems to be an afterthought here as evidenced by the fact when we visited the Tim Hortons one morning for a quick breakfast to go, we were told by the employee that the kitchen wasn’t open yet despite there appearing to be multiple employees standing around chatting, and when asked when it would be open the answer was, “maybe 6:30, maybe 7:00” followed by a shrug of the shoulders and general lack of interest or concern. |Although a small thing, it really summed up the general feeling coming from the employees here who appear more concerned with socializing with their colleagues than actually providing a service.||We chose this property because it was convenient for us and ticked a lot of boxes, or so we thought. Unfortunately it missed a lot of opportunities to be what we wanted it to be and we would likely choose a different property in future when returning...

The Great Canadian Casino promises an experience befitting its name, but unfortunately, it falls short in numerous aspects, leading to a largely disappointing visit. While the casino should be a celebration of Canadian diversity and excellence, it instead offers a skewed representation and questionable standards that tarnish its reputation.

One striking observation is the overwhelming presence of Indian employees in the casino. While diversity in the workplace is commendable and essential, the ratio of 10 Indian employees to every 1 white individual is glaringly imbalanced. This disproportionate representation fails to reflect Canada's multicultural ethos and makes one feel as though they've stepped into a different environment altogether. It feels akin to a Walmart where managerial diversity is often criticized.

Another major issue is the hygiene standards—or lack thereof—observed at the live table games. Several dealers were seen swiping their noses and then continuing to deal cards and handle chips without any concern for cleanliness. This behavior is not only unprofessional but also downright disgusting, posing serious health risks to patrons. It reflects poorly on the casino's commitment to maintaining a safe and hygienic environment.

In an attempt to maintain personal hygiene, we tried to use over 10 sanitizer dispensers located throughout the casino. Shockingly, every single one of them was empty and appeared to be poorly maintained. The push buttons were stained, adding to the overall sense of neglect and lack of care for patron safety. This neglect is inexcusable, especially in a public space where hygiene should be a top priority.

The bar, typically a highlight of any casino experience, is another area where The Great Canadian Casino disappoints. Traditionally, bars are run by individuals who can entertain and engage with patrons, enhancing the overall experience. Unfortunately, this is not the case here. A Sikh individual running the bar demonstrated a lack of entertainment skills and struggled with English, making communication difficult and the experience lackluster. This is not about the individual's ethnicity or faith, but rather about their suitability for a role that demands a high level of interaction and entertainment.

The Great Canadian Casino, in its current state, fails to live up to the expectations set by its grand name. The lack of true multicultural representation, poor hygiene practices at live tables, empty and unmaintained sanitizer dispensers, and an unsatisfactory bar experience collectively contribute to a subpar experience. A rebranding to "The Great Indian Casino" might be more fitting given the current dynamics, but ultimately, it is the casino's responsibility to address these issues and provide a genuinely inclusive, clean, and entertaining environment that honors the diversity and standards of Canada. Until these changes are made, it is difficult to recommend The Great Canadian Casino as a premier entertainment...

Talk about a terrible casino, this would top North America as the worst. They made a new hotel and casino beside the old one, but it looks like a warehouse. The hotel looks ugly. The comps here are the worst and offer next to nothing in terms of customer satisfaction. The place is big, with little regard for the disabled. A few restaurants, but player can only use two with the rewards. There are no offers or very little. Free play rewards is just awful. There are no shuttle buses and getting there by public transit is not good, as of 2024 only one bus goes there, and it takes long between buses. There is long waiting for machines when broken or need an attendant. There is no fast pay. A lot of the machines are old and break down, you may be stuck waiting a long time. The selection of soft drinks is very poor, around three, and some are broken. It's hard to find any area, and the smoking areas are few. They have no daily draws or weekly contests or slot tournaments, no free stays in hotel, no free food and no free rides anywhere, No coat checks for bags or coats as of 2024. Machines in woodbine are all rigged and pay next to nothing, they just take your money and low payouts as you play thousands go in but nothing comes back. This is Canada biggest yet the worst casino and biggest rat. The casino is low on staff. The tables are in the middle in the new section and minimum bets are awfully high. The minimum for tables is 100 to 16,000 dollars per bet. I would give this casino less than one star if it had an option. Be prepared to get nothing and be complemented with next to nothing, and be hungry if you don't buy the expensive food. They take forever to build a warehouse and it still under construction as 2024 looks like only half is done. It's confusing for emergency exits and feels unsafe and low in security and off course staff. The selection of restaurants is poor and expensive. There is no buffet and the food can be seen as awful compared to other places like Vegas. The slot have no tax for the player, but machines are some of the America's most tight and are all set to take your money and give you back next to nothing. This is a place that promotes poverty, hunger, homelessness, Destroys credit and off course increases crime due to its capacity to take people's money from work and businesses in a 1,2,3 and does nothing good for economy, Avoid if you can. They call it a resort, but it's anything but a resort. Casino area is just empty streets with nothing of interest. Business there will go bankrupt very quickly. Table minimums are 100 to 16 000 per bet, it takes people's monthly paycheck in a few minutes and millions in a few hours. Slot start as low as 2 dollars and up to hundreds per split of second losing spin and casino racks in thousands per splits of seconds and give you nothing back. This is a poverty making machine. Casinos were not built on winners. This is very bad for people's economy.This review has around 20 000 views and...