The Ritz-Carlton, Toronto — Hotel in Toronto

I normally do not write reviews (good or bad), but we absolutely had to submit a review for our experience this past weekend (we literally just got home). My husband and I were celebrating our wedding anniversary and Mother's Day, and were blown away by the experience at the Ritz Carlton Toronto. Reservation Process: The first person who exemplified the utmost professionalism in offering assistance to us in booking was Laarni F. , from the Sales office. She was kind, patient and very helpful in ensuring that we booked the kind the of suite that was the perfect fit for our needs. She went above and beyond to secure us a room with a beautiful view and was excellent in maintaining communication via email in the days leading up to our stay. We were so pleased to get to meet her during our check-in as she happened to be scheduled that day. :) Check-In: Thank you, Anthony, for providing a seamless check-in, as well as being so kind as to ensure that our check-out time would allow us to partake in both breakfast and lunch at the hotel prior to our departure. We sincerely appreciate your thoughtfulness. The Spa: Rana, the Spa Supervisor, was so kind and helpful and invited us to come back and try some of the services when we were too late to use the facilities on our first night there. She was knowledgeable about the products and demonstrated a great sense of humor when speaking to my husband and I. Club Lounge: Oh my! We cannot say enough about our experience with the STAFF at the lounge. Everyone was so kind, but, we must highlight Olga and Rose! Their friendliness, helpfulness, professionalism and genuine kindness were the epitome of what it means to be hospitable. We have never experienced such first class service from any establishment. Rose was professional, attentive (without being overbearing or obvious). She glided through the room so inconspicuously, and yet was readily available to provide assistance or recommendations when needed. Rose, thank you so much for making this weekend one of the BEST experiences we've ever had. And, Olga...we cannot say enough about the beautiful soul that is Olga! Very few people can get my husband to genuinely engage in conversation, but, she did so effortlessly. And, she is hilarious! She had us laughing as she chatted with us as if we were the only people in the lounge, and yet, as we observed her with other guests, it was obvious that she is just exceptional at what she does! She made everyone seems as if they were the only ones in the room, but made sure that every table was attended and served in excellence. We do not say this lightly: we sincerely believe that Olga should be sent to train other staff at your other locations (Internationally) on how to provide a 5-star, first class experience to guests. If she isn't being considered for a Supervisory role as yet, she should be - Ritz Carlton Toronto has a GEM of an employee and ambassador on their hands in Olga! She should be recognized for the depth of her contribution to exemplifying the excellence of the Ritz Carlton Brand. Oana and Erika were also quite lovely to us during our stay. Laarni, Anthony, Rana, Rose, and Olga - thank you all for helping us to have a most (positive) memorable stay! :) Needless to say, we...

I had the pleasure of staying here for one night in August 2024 (on the last night of a multi-day solo trip to Canada). I have never been to a Ritz before, but was gifted a hotel room by a family member to celebrate a milestone. My stay here did not disappoint, and I felt welcomed from the moment I arrived. Every staff member I interacted with was exceptionally courteous, attentive and genuinely helpful. I've heard about the Ritz's customer service but this hotel exceeded my expectations and my room was perfect in terms of amenities/luxury/cleanliness. My room was also right in front of the CN Tower, so the view was priceless.

I would also like to compliment Milagros, the Guest Services Agent who helped me coordinate booking a Guest Experience. Before my arrival she helped me book the Master Class: Market to Table St. Lawrence guest experience and responded punctually to all my questions, which was greatly appreciated. Milagros also made me feel so welcomed when I arrived and I am grateful I had the opportunity to thank her in person for making my stay so memorable. She even sent a dessert and a handwritten card to my room congratulating me for my milestone/welcoming me, it was truly above and beyond the type of hotel experience I am used to and I thought it was really kind of her to do that.

For anyone staying at this hotel, I strongly recommend doing the Master Class: Market to Table St. Lawrence Guest Experience. It was 10/10 and the entire EPOCH kitchen team is exceptional. I greatly appreciated Chef Jeff Crump leading the experience for me as he was really personable, relaxed, and willing to meet me where I'm at cooking wise to make the experience enjoyable. Chef Crump is also really funny so there was never really a dull moment and this experience was very entertaining. Going to tour/pick produce at St. Lawrence Market with a Chef of his caliber was once in a lifetime experience, and I learned a lot from him. The lunch he made as part of the Mater Class was also fantastic and on another level. I got to try new foods he cooked/picked up at St. Lawrence Market and was floored by everything he made. Chef Crump is an incredible Chef, and I really cannot recommend this guest experience/Master Class enough.

As someone who does not have the ability to stay at luxury hotels often (if ever), the Rtiz Toronto really made my one night of luxury feel special and memorable. The next time I'm able to treat myself for a night I'll choose a Ritz hotel because of my experience at the Toronto...

The Ritz-Carlton, Toronto—well, it’s got the name, but does it live up to it? We spent one night here on September 28th, 2024 celebrating my girlfriend’s birthday, courtesy of my Marriott Ambassador Elite points. And the stay? Mostly stellar, but with a few “really?” moments sprinkled in.

Let’s start with the service, which was as good as you’d expect at a Ritz. A special shout-out to Eduel at the front desk, who was the epitome of helpfulness—nothing was too much trouble. That’s the level of service that matches the Ritz-Carlton name.

Our corner room suite with a king-sized bed was impressively clean, with a bed that felt like a cloud after a long day. The lighting was also spot on—great for setting the mood or just admiring the well-lit, double-sink main bathroom. There’s even a bidet—now that’s a unique touch. The extra half-bathroom was also a welcome surprise. However, what wasn’t welcome? That brown couch in the living area, which looked like it had seen better days. It was as out of place as flip-flops at a black-tie event. Plus, the view of the CBC building’s roof wasn’t exactly the stuff of postcards.

The amenities, though, delivered. The pool area with its whirlpool? Clean and relaxing, with a lovely scent that made it a perfect spot to unwind. We didn’t hit the weight room, but it seemed well-equipped for those with more motivation than us.

Now, about Epoch, the hotel’s main floor restaurant. The coconut shrimp was one of the best I ever had! We also had the strip loin steak, and it was cooked to perfection (we removed the strange hay” like topping), no complaints there, but everything else we ate was just alright. Dining in the indoor area to the left of the bar was really another story. The ambiance was nice enough, but who designed those chairs? They were low, uncomfortable, and felt like something more suited to a patio than an upscale dining experience. It’s like they couldn’t decide if we were dining or lounging. Either way, not ideal.

The biggest letdown, though, was the lobby. For a Ritz-Carlton, I expected something grand, something memorable. Instead, it was underwhelming, bordering on bland. We’ve stayed at the Ritz in Grand Cayman, and the lobby there was like stepping into an art gallery—here? It could use a serious facelift to match the brand’s luxury reputation.

In summary, we enjoyed our stay, but the Ritz-Carlton Toronto feels like it’s coasting on its name in some areas. Five-star service, but not quite five-star polish...