Metro Toronto Convention Centre — Attraction in Toronto

We have been to this centre a few times for conventions. Generally, we have a great time and the overall experience is great. I'm not sure if the human traffic/flow plan is created by the organizers of the events or the staff at the centre, but I have to say, it needs improvement for accessibility. For context, we were there for Toronto Comicon. Once in the shopping area, there is no way to go down to the main lobby floor without going outside to the far end for re-entry. Most guests can take a quick escalator down and remain indoors. This needs to be fixed.

We are generally very understanding and patient, but we became frustrated and angry as each security staff we encountered. We kept pointing to the lobby and the area we could see, saying "we want to go right there", but the staff kept directing us to accessibility entrance to use the elevator, which we kept saying we did not need and we just came from upstairs. Apparently, we needed to go to that entrance anyways even if we didn't need the elevator, but we did not know due to poor communication. By the time we got to security who could help, we were angry, and they were getting the brunt of it. Unfortunately, those guards were condescending and dismissive, and need to be trained how to de-escalate a situation. I know that they are busy and trying to move people forward quickly, but when you don't listen to the problem and say "I know you're frustrated, but listen..." It doesn't move things faster; you can't expect an angry person to listen when you won't. As we finally got back outside, I heard the security guard say to herself, "I hope your kids don't grow up to be like you." Which stopped me to confront her again and of course I didn't handle it well (though it could have been much worse) because I was upset. None of this was personal, and we really are sorry that these last people received the brunt of our anger, but if you're being paid to be there, show a little compassion and empathy, and for goodness sake DON'T ESCALATE AND MAKE IT PERSONAL. We were mad, but we didn't insult her like that, which was disgusting and further wasted time and energy of all parties involved. The rest of the day went wonderfully thanks to the other guests and the rest of the security staff.

For those visiting, great place, be give yourself extra time if you have accessibility needs, come prepared with extra patience in case staff can't give you correct info, empathy and/or patience (again, most staff are wonderful). There's plenty of food options nearby if nothing is provided by the organizers of your event. Bathrooms are plentiful and clean. Some of the rooms have blind spots from large posts, so if you're event involves looking at a stage, arrive early to get a good seat.

For the centre, put your best staff at the doors (the ones who know how to deal with angry people) because it takes time to listen, but it takes longer if you don't, and find a way to improve accessibility. You can't tell me that what minimal services are provided are...

Attending the Auto Show in Toronto at the Metro Toronto Convention Center was an exhilarating experience that left me in awe of the automotive world's innovation and craftsmanship. The venue was bustling with excitement as enthusiasts marveled at the stunning displays from renowned brands like Redbull F1, Bugatti, Ferrari, Porsche, Subaru, and Hyundai. Each booth showcased the epitome of luxury and performance, with sleek designs and cutting-edge technology captivating every attendee.

One of the highlights was undoubtedly the Redbull F1 car, a symbol of speed and precision, drawing crowds with its aerodynamic prowess. Alongside it, the allure of iconic brands like Bugatti and Ferrari, with their unmistakable charm and power, left a lasting impression.

Amidst the gleaming machines, the LEGO car display added a touch of whimsy, demonstrating creativity and innovation in automotive design. Additionally, the OPP police car stood as a symbol of authority and safety, reminding visitors of the crucial role of law enforcement in keeping our roads secure.

Fueling the excitement further was the food court, offering a delicious array of options including Pizza Pizza and poutine, providing much-needed sustenance for a day filled with exploration and discovery.

In conclusion, the Auto Show in Toronto provided an unforgettable experience, immersing attendees in a world of automotive excellence and innovation. From high-speed marvels to quirky creations, the event showcased the diverse and dynamic nature of the automotive industry, leaving me inspired and...

Panelled on behalf of my university for the 2019 Ontario University Fair.

The main hall where all the university displays are located was really well organized and thought out. Not so much for the rest of the convention centre;

Wayfinding signange was ‘adequate’ at best and the way they organized the escalator flow of traffic was counter intuitive. If we’re trying to present Uni as easy and fun then this is not how to do it:

The Aboriginal Post Secondary Information Program participants where located way in the back corner with nothing but one measly sign located behind the escalators to direct indigenous students to the room location;

The food court was located directly beside the main hall which meant that flow from those coming down from the escalators mixed with those exiting the main hall and those entering exiting the food court AND those looking for bathrooms, seating, direction and the exit escalators;

Where were the maps? Nothing was identify-able through the see of people and security guards ushering people in the direction of the exit when students immediately got off the exiting escalator and wanted to see what uni presentations they’d missed;

There was a pigeon in the cafeteria;

All in all not the best convention I’ve attended/been a part of, but also not the worst.

I would summarize my overall experience as “a bit of flare mixed with...