Legends — Hotel in Whistler Resort Municipality

UPDATE - I lodged a complaint at the time of my problem and I have yet to have management even reach out to me or even comment on here this is horrible customer service at this point

Start off saying the hotel and rooms are great BUT housekeeping staff arnt so much at 8:40am this morning I’m sitting in living room of my 3 bedroom and housekeeping just walks in no knock no calling out housekeeping just strait in then I assume saw me and walked back out of room I waited a minute then went to my door at this point the door wasn’t even closed fully there was two housekeepers in hallway male and female as I open door they say oh when are you checking out I said oh maybe 10ish then I said why would you just walk into my room I’m a little irritated at this point they said oh just checking to see if empty then I went back and forth saying this is unacceptable and the male just kept wanting to argue with me (keeping In mind this was only 8:40am) then I demand for there manager to come upstairs to discuss this waited in hallway for about 10-15 minutes for this and the whole time while waiting still had this male housekeeper arguing that I’m in the wrong for being upset with them i also called front desk and asked for the hotel manager spoke to a very nice lady on the phone who said she will look into this more but has to talk to all party’s (perfect no problem) the house keeping manger at this time shows up she was very calm and kind but the male still kept talking back as I keep getting more angry she tell him to leave as he keeps at my like I’m the one who is in the wrong to be honest I don’t know if housekeeping was really looking if room was empty or to see if nobody was in room to maybe come in and take what they want from the room instead at this point I’m waiting for management to call me but probably want be till Monday so will update once I get informed more on what they figure out this one make staff is going to be a huge problem in this hotel

Ps this is not my first stay in this accommodation I definitely did not want it to be my last but after this and how I was treated by the floor staff I really don’t know my views on the...

Legends Creekside, was a pleasant stay perfect for skiing and convenient for shops and eateries. Accommodation was great comfortable beds all the conveniences, 3 bedrooms with 2 bathrooms, although 1 is ensuite to one bedroom only, both had baths and showers, one of the showers temperature controls were apparently hit and miss. Kitchen had all you needed. With washer, drier and dishwasher oven microwave and large fridge freezer. Central heating was fine, including a pleasant gas fire in the lounge area, operated with an easy wall heating control switch and hot water never ran out. There was a large dining table with 8 chairs, plus a breakfast bar seating area with 3 seats. The cleaning service could of been better. Nice outdoor shared jacuzzi,s, swimming pool all well heated , plus small gym and a lounge games room. Convenient ski storage lockers on the ground floor lobby area. They have a temporary luggage storage area if you arrive too early for your room or for prior to your departure time. The lift and ski snow school information service area was attached to the apartment block, with ski rental shops adjacent too. The local CanSki rental ski shop did a fantastic job altering my boots to stop the pain I was having to my bunion and to outer small toes. I should have gone there after the first days ski. Lol The ski lift was a handy short walk too. When self catering there is great local grocery store, that sells everything you need, and a local bakers too. Otherwise there are takeaways and restaurants and pubs for all tastes locally. There is a great bus service between all villages of Whistler, Creekside at only $2.50 single, and can be purchased in the lobby or with correct change on the bus. The bus stops right outside the apartments. We used Black Tie ski rentals who came to our apartment to fit out 5 of us with equipment all very friendly and professional. They collect them back from the lobby at the end of the rental, you just leave them at the lobby. Our arranged pick up from Vancouver and back to Vancouver Airport was on time and comfortable. Great...

Nice rooms that are very spacious. The bed was cozy and we appreciated having a kitchen table. But there were three incidents that were out of the ordinary making me have a negative taste in my mouth about the property. First, most hotels will work with clients and be flexible about making their stay work for them. When I called and tried to bump my stay one night I was tossed from person to person. The hotel manager (who I was told could help) said I needed to contact the hotel companies main management offices to try and handle it because the booking was through Expedia. So I was transferred over and they said the same thing but in the reverse direction. Thus no one wanted to work with me and they just wanted to toss me from one person to the next. This was BEFORE even staying at the property. Once we got there it was nice and the staff were welcoming. We checked in and slept soundly. The next morning I called for a late check out ( even thirty minutes would have been helpful). Again, zero flexibility. No sorry the maid staff is out already (this call was at 8am). Then to top it all off, I tried to login to the internet to use it before I needed to check out and low and behold, I couldn’t login. I tried every combination and I had a meeting to attend. Frustrated I called the front desk and it seemed they checked me out at 7am so their system was not registering my last name as a internet password. That was odd and was unorthodox to say the least. After less then 24 hours at the property I had three run ins and it really left a sour taste in my mouth. It is unfortunate because it is a very pretty spot and the rooms are...