China World Summit Wing Beijing — Hotel in Beijing

I want to take a moment to extend my heartfelt gratitude to each and every one of you—employees, managers, concierge, chefs, and all the dedicated staff behind the scenes—who contribute to the outstanding experience at the Shangri-La Hotel in Beijing.

Although we may not know all the names of those working tirelessly to create this wonderful atmosphere, we were particularly impressed by Ms. Christina, Ms. Mandi, Ms. Vivian, Mr. Kyle, Luna, Jerry, Andrew, Ivan, and many more incredible individuals who made our stay unforgettable.

From the very first moment we arrived, we were enveloped in warmth and kindness. The welcoming smiles and genuine greetings made us feel right at home. Your attention to detail is evident in every aspect of the hotel—from the immaculate cleanliness of the rooms and common areas to the beautiful decor that creates a serene atmosphere. It is clear that you take immense pride in your work, and it certainly does not go unnoticed.

We are especially grateful for the outstanding support provided regarding lost property. Your efficiency and care in handling these matters reflect the high standards of service that define the Shangri-La experience. Knowing we could rely on your team for assistance made our stay all the more comforting.

Moreover, the kindness and attentiveness of the staff significantly impacted our experience. Whether it was the concierge offering thoughtful recommendations for local attractions or the chefs crafting delightful meals that catered to our preferences, we felt genuinely cared for throughout our visit. These thoughtful gestures create a sense of safety and comfort, making an extended stay truly enjoyable.

I also want to acknowledge the behind-the-scenes staff whose hard work often goes unnoticed. Your dedication ensures that everything runs smoothly, allowing the rest of us to focus on enjoying our time at the hotel. Thank you for your tireless efforts and for being the backbone of this remarkable establishment.

In a world where personalized service can sometimes be overlooked, the Shangri-La Hotel stands out as a beacon of excellence. I wholeheartedly recommend this incredible hotel to anyone seeking an unforgettable stay in Beijing. We will always return and create more...

When I went to Beijing on a business trip during the Christmas period, the reason I chose Guomao was nothing more than high quality. When I checked in, I happened to catch up with a Sohu event. There were so many people from the first floor to the lobby (64th floor). Fortunately, the service was online. The concierge on the first floor checked the information and led him into the elevator room and sent him into the elevator. Checking in at the lobby was also very quick. The room is on the 72nd floor, and I am not obsessed with the orientation. Here comes the problem, the air conditioner grille rings from time to time, making it difficult to sleep well at night. I called early the next morning to request a room change. The service is still online at this time. Collect your luggage before going out to run errands. When you come back in the evening, your luggage has been moved to your new room. A bottle of red wine was also given for this (thank you). The new room is on the 74th floor, due west, overlooking the Forbidden City (really far away). As night falls, the lights dim and the scenery is pleasant. The room is clean and the facilities are not new but well maintained. The bathroom is big, which I love, with wet and dry separation and smart toilet. It must be mentioned that the Jina fruit among the welcome fruits tastes great, so I asked the waiter for several, and it was a feast for me. For various reasons, I only had breakfast at the hotel. Breakfast is a la carte + buffet. There are not many varieties, but the taste is good. Eggs Benedict is recommended. Restaurant service remains online. There were occasional hiccups during the four days, but they were resolved quickly with the help of service. Beijing International Trade Center, the service can keep me here. It will be better if the room type can be...

In the past, the experience of staying at Shangri-La Hotel Group was very good. Compared with some five-star hotels that are more popular on the Internet, I personally prefer these "old brands" with rich hotel management experience. The advantages are reflected in various details of the service. The stay this time was short, and overall I was quite satisfied. I would like to make a small suggestion. The greeter at the front desk on the ground floor should be more flexible. When I just checked in in the afternoon, the hotel staff wrote my pinyin wrongly. As a result, I couldn't find the order in the system after I submitted my name. The guy had a stiff attitude and didn't have much conversational skills and didn't communicate much with me. Of course, it was a minor problem and he was solved quickly. In addition, there is an elevator directly from the hotel lobby to the underground first floor of the shopping mall. The few times we went there, we always walked around the road outside the door, and no one took the initiative to remind us that there was a direct link. In the evening, the attitude of the service staff in the lounge on the 80th floor was very average. Maybe it was free for guests due to happy hour privileges? There is no service to speak of, smiles are precious. The outer glass is relatively dirty, so the night view is average. Is it because of the smog?Of course, I am very satisfied with the cleanliness of the room. It is clean and thoughtful, and the children's big slippers are prepared in advance (parent-child slippers are too small for older children), which is...