TianAn Rega Hotel — Hotel in Beijing

Checking in late, we were disappointed by our rude hello. The front desk not only gave us her unnecessary judgment about our stay in their mere 'Superior room', but she also handled everything with snark. We entered to find our room smokey, and dirty. We waited till the next evening to comment on our room, where we received a harsh "no one would smoke in your room", and that was the end. By no means did we accuse the employees, but merely stating a fact and the front desk couldn't care less. She continued typing away, not once looking up to address our concerns. My disappointment doesn’t all come from the room, but from how we were treated and talked to. We know we paid for a 3-star hotel for its location, but the attitude that came along could have been left at whatever wrong side of the bed all of their staff were waking up from. Having said this, the same night we asked Room Service for an air-freshener, and the cleaning lady was great-insisting she’d spray and try to make it better due to our asthma concerns. Thinking this was a turning point, the next night, we tried to call down to ask for ice due to an injury but found the phone and fridge disabled. When we asked for ice and why the fridge wasn’t working, we got the prompt response “Yes they don’t work, why would they, no ice”. As I said, we were paying for its location, but if you’re looking for a hotel that won’t get your blood boiling, and will help you out in an unfamiliar city, this...

When I checked into the hotel the receptionist very rudely and aggressively demanded a security deposit. I had prepaid with Agoda so this was expected, but could have been done in a much more professional and courteous manner. The carpets in the hallway were very worn and most of the hotel appeared to be very dated. I paid extra for a room with a window, but the window faced a concrete wall that was about two feet away. The room was very dark and the furnishings were very old and damaged. I think this might have been a very nice hotel twenty or thirty years ago. Renovations were underway during my stay. This started very early in the morning and ended very late at night. I tried to have breakfast at the hotel one morning but was turned away as it wasn't included in the rate I paid. Apparently you are unable to purchase a meal separately. The hotel looks very nice from the outside and has a certain charm in a Jack Nicholson/The Shining sort of way. The rooftop was not accessible due to construction, but the view wasn't very...

Stayed in SS18. Flight arrived into PEK very late, got to the hotel around midnight and the gentleman at the counter was very courteous and checked me in quickly. I did call ahead and let them know about my late arrival.

Location is fantastic, I walked to the Forbidden City everyday I stayed here.

The common areas were clean and the elevator/carpeting were quite lavish for the price point.

Booked the base room which was very large, the bed was comfortable. Only complaint was that it directly faced a grey stone wall so there was next to no view.

Bathroom was very clean and the basic amenities were provided.

Booked a day tour of the Great Wall out of the hotel travel agency on the first floor, which was reasonably priced and included a delicious lunchtime Chinese style meal. As with many tour services catered towards foreigners, expect a couple of shopping stops along the way. The prices were above average but you're not expected to...