广州花园酒店 — Hotel in Guangzhou City

The hotel staff is highly unprofessional and rude. I requested the lady at the reception to let me see the room first before I book she asked me to come in the morning as she told me no staff is available to show the room which is unbelievable for such a big hotel. When I went in the morning the lady at the reception denied me and said that's not possible and I can check the pictures online. Then I booked the room for three nights. When I checked in I did not like the room as there is no main door in the bathroom, no privacy and not hygienic at all. Two people can not use the bathroom and the toilet at the same time because there is only one door sliding both sides at a time. In the middle of the night I could smell a foul smell in the room of humidity and it was so hot. When i checked in the morning AC was not working properly. I asked them next day to show me a bigger room and I upgraded my stay after paying 500rmb. Upon asking for upgrade the staff was judging us as if we are asking for free upgrade. I clearly told her ofcourse I will pay. There was one chinese lady at the reception who knew good english but was very rude to us the first day. Next day when I went again to upgrade we went to the staff next to her but the same lady said something about us in her own language to the staff who was attending us which I can definitely tell with her body language and face expressions. During check out I had to take a bus from the hotel to go to hongkong airport and we had lots of bags. The bell boy a chinese guy made a face when he saw our bags. After bringing the bags down he left our bags where the bus was standing and left. He offered no help at all and left us with a grumpy face. We felt so bad and it was such an unprofessional behavior. The staff always take out the bags from the vehicle during check in and keep the bags in taxi or whatever vehicle at checkout but that was not seen. They are suppose to do it as it's their job but what happened was not acceptable. Horrible! Disappointed! As this hotel cater a large number of customers and its an old hotel they don't care about customers at all. The staff knows whatever happens the hotel will run...

Although we live and work in Guangzhou, we find ourselves staying at the Garden Hotel regularly, at least 4 times a year. The Hotel is located near some excellent restaurants and bars and is close to our favorite shopping centers and markets. There are other hotels in this area, but we always return to the Garden Hotel. The rooms are clean, large, and elegant, the gardens are beautiful and well kept but the best part of staying at the Garden Hotel is the outstanding service. It was my wife’s birthday on our last visit, and we stayed 3 nights. The hotel upgraded everything for us automatically, including access to the executive lounge. The lounge had breakfast, afternoon tea and happy hour. The attention to detail here was outstanding. Western or Chinese breakfast with buffet, afternoon tea had fruit and small snacks, happy hour had complementary beer and wine. Everything served with impeccable detail. Once again, the best part was the service. Ruby and Shelly made our experience perfect. They quickly learned our names, preferences for drinks and gave helpful advice about the area. Both spoke perfect English as does most of the staff at the Garden Hotel. On our last day, Ruby and Shelly gave a wonderful picture/puzzle of the Garden Hotel in a frame with a card signed by all the staff in the executive lounge, this was a wonderful surprise. If you are staying in Guangzhou, I strongly recommend the Garden Hotel. We have stayed there about 10 times and I am looking forward to...

My family and I recently had the pleasure of staying at the LN Garden Hotel in Guangzhou, and it was truly an exceptional experience from start to finish.

From the moment we arrived, the staff were incredibly warm, pleasant, and welcoming. Their attentiveness and genuine hospitality set the tone for a memorable stay.

The hotel itself is stunning—especially the grand lobby and reception area, which immediately impressed us with its elegance and attention to detail. Every corner of the property exudes a sense of thoughtful design and luxury.

Dining at the hotel was a highlight. We were especially delighted by the push cart dim sum at Lai Wan—a nostalgic and authentic experience brought to life with delicious, high-quality dishes and impeccable service. All of the restaurants in the hotel offered fantastic culinary options.

One of the most touching aspects of our stay was the handwritten notes left by the housekeeping staff, accompanied by daily surprises of chocolates and desserts. These personal touches added a heartfelt warmth that made us feel truly cared for.

Overall, LN Garden Hotel provided not just a place to stay, but a delightful and thoughtful experience. Highly recommended for anyone...