Atour X Hotel Nanjing West Road, Shanghai — Hotel in Shanghai

Two nights at this hotel, with a night in between elsewhere, and left with mixed feelings. The location is good—very convenient for getting around. However, the rooms varied significantly in quality. The first room was modern, but despite being non-smoking, it had a lingering smoke smell, which was disappointing. The second room was a letdown; it was old, smelled terrible, and didn’t feel particularly clean. If you’re booking here, I’d definitely recommend requesting one of the modern rooms to avoid these issues. After raising my concerns with the front desk, I was moved to a better room that was cleaner and free of odor. On the positive side, the room had all the necessary amenities, including fresh fruit and good coffee, which I appreciated. However, communication in English at the front desk was challenging, although they did apologize and even gave me a small gift at checkout as a nice gesture. Overall, a mixed experience: I’d give the first room 3 stars, the second room 0, and the final room about...

Stayed twice in this particular hotel. During the first stay, the shower room had mold where the silicon seal was, it looks disgusting.The second stay was better, but such thing should be inspected regularly.I would suggest the hotel to assign an inspector that has high standard/expectations and with much experience to check all rooms from top to bottom floors, including the restaurant, basically every corner, if the hotel group wants to maintain it’s standard/reputation. This person would discover many surprises. Many hotels only look good when they are new but deteriorate over time due to bad management/maintenance.Service-wise, it was very good. The receptionist(陈先生）gave me a temporary bedroom when I arrived too early from my flight until my type of room was available, this was a big help after a long haul flight. They were always very friendly.The location is very good too with easy access to many tourist spots and subway. I will stay at...

Stayed twice in this particular hotel. During the first stay, the shower room had mold where the silicon seal was, it looks disgusting.The second stay was better, but such thing should be inspected regularly.I would suggest the hotel to assign an inspector that has high standard/expectations and with much experience to check all rooms from top to bottom floors, including the restaurant, basically every corner, if the hotel group wants to maintain it’s standard/reputation. This person would discover many surprises. Many hotels only look good when they are new but deteriorate over time due to bad management/maintenance.Service-wise, it was very good. The receptionist(陈先生）gave me a temporary bedroom when I arrived too early from my flight until my type of room was available, this was a big help after a long haul flight. They were always very friendly.The location is very good too with easy access to many tourist spots and subway. I will stay at...