THE ONE Executive Suites managed by Kempinski - Shanghai — Hotel in Shanghai

No one should stay at this hotel. When I arrived at night, there was no one to help with the luggage. The receptionist was racist, disliked Arabs, and was anti-Semitic — considering that Arabs are also Semitic people from the Arabian Peninsula. I had a problem with the payment: they insisted I provide a deposit, although when I booked through Booking.com, no one mentioned anything about a deposit. I paid using Alipay, which was another story in itself. An amount of 9,000 Chinese yuan was deducted from my Alipay account, but the hotel claimed they hadn’t received the payment. The rude receptionist asked me to try again, even though I was extremely exhausted after a nine-hour flight from Dubai to Shanghai. In the end, I paid again using my Visa card — another 9,000 yuan. When they finally gave us room 2506, no one helped us carry our bags — simply because we were Arabs. We were shocked to find that the room had an open toilet without a door, and the marble around the shower area was old and stained black. On the fifth or sixth night (I can’t remember exactly), my wife woke me up at around 4:00 AM, saying she heard footsteps in the room and someone opening the door next to the bed — as if it was haunted.👻 I forgot to mention: Alipay had already deducted the 9,000 yuan, and the hotel had charged me another 9,000 yuan, so the payment was made twice. When I checked my bank app, I quickly went down to the rude receptionist. He told me they would check with the finance department the next morning. Two days passed while I kept asking for updates, but they told me to wait because they were celebrating a local holiday to honor their deceased relatives. I had to call the police to the hotel. Thankfully, the police officers were very kind, especially after they found out I am also a police officer in my country. A captain came and helped me a lot to understand the situation: it turned out that Alipay had taken the money but hadn’t transferred it to the hotel’s account. The hotel never explained this properly until I brought in the police, mainly because they couldn’t communicate well in English. The captain reassured me that the 9,000 yuan would be refunded, and after contacting Alipay, it was confirmed. Eventually, the amount was refunded seven days after I returned home. Banks in my country have very strict security, which causes embarrassment for travelers abroad. Nearby the hotel, there’s Metro Line 13 (pink) and Line 12 (green), and a big Starbucks where we often had breakfast — although they also didn’t speak English. Overall, despite these issues, our trip was enjoyable. I could go into even more detail, but I know too much talking can...

We stayed here in 2015 in July. It was a very hot summer but we weren't able to use the airconditioning because there was spicy chilli dust/mist coming through the vents that was burning our eyes and throats. When we went downstairs to try and get it sorted, we were told that long-term residents of the hotel liked to cook with spicy chillis and there was nothing that could be done to stop it from coming through the airconditioning. They didn't even try to ask the residents to turn off their air vents while cooking. We ended up spending the 35+ degree days with no airconditioning, just keeping the curtains drawn to keep out as much light as possible.

While checking in we were also told an incorrect password for the wifi, which we asked about at the front desk as well. We were met with an eye roll from the man at the desk and told we needed to put our room number at the end of what had been written on our keyslip as the password. How could we have possibly known to do that without being told? I understand it was probably a simple mistake from the person who checked us in, but the attitude of the man we asked to clarify was terrible and very condescending.

This hotel was such a disappointment. We had decided to come here to end our trip on a high note, but I will never forget what an uncomfortable experience it was. We had a far better time in hostels in rural China than these alleged 'executive' suites...

Amazing Kempinski style hotel! I enjoy every day staying here.

Hotel have the best location in Shanghai even if you are here with business or tourist. Only few minutes distance to Nanjing Road, People Square, Train Station, Subway Station and a lot of museum and other touristic objectives.

Rooms are big, you will find a small kitchen inside, is all you need for a quick breakfast or dinner. Also you have iron and washing machine inside your room. Bathroom is also big and have a awesome view, better on higher floors.

You have a big bed and a desk with wired connection in the bedroom and also an awesome view of Shanghai city. Each room have their own wifi-router, that not help very much because sometimes the internet is unusable but 80% of time internet connection works fine.

During my stay I enjoy the breakfast in the local restaurant which was ok but a bit poor and out of choices compared with other Kempinski hotels from China where I stayed before, I think it's a bit under Kempinski stands.

I found few minor problem with the window blind in bathroom, looks like they have not been cleaned for a while and the shower was almost unusable because it loses water at the hose connection.

Hotel staff are very helpful and try to help you anytime, personally I was very impressed of their service. Overall my stay at The One Shanghai...