GEM Hotel — Hotel in Shanghai

This hotel is my least favorite after travelling around china for 10 months. Although the location is pretty nice, but other points I would give it a minus. As we had two stays at this hotel (we went to another city for one night), I'm going to review it in two posts with the same content.Room interior: 3/10 - I'm so glad that I stayed at this hotel with my closest friend, and not family. It would be so awkward if I were to take a bath and my parents can see me through the glass. Yes it's not that clear, but you will definitely see each other's body. We had to turn back when we took a shower, and it's super uncomfortable. You also have to hang your clothes and towel outside the shower room door as well- The control button panel is very confusing. I don't mind most of it but the 'open the door' button. I find it's very dangerous when I just want to turn off all lights but open the door instead- Soundproofing was not that good. As we stayed at lobby floor, we always heard - The room interior on my second stay was very poor. It's smaller than the first and the window was super small like there's none. Amenities 3/10- There is nothing such 'smart toilet'. It's very normal, so I'm pretty disappointed cuz it's one criteria I chose this hotel (my friend came from japan, and I especially chose this for her) - No bathrobe as listed (again, for my friend, she usually uses bathrobe as pajamas in japan and didn't take pajamas with her on this trip. We had a busy time finding new pajamas)- No soft drinks as listed- No guest laundry as listed Cleanliness: standard 10/10 (just look vintage, but no dusts)Luggage storage SAFETY: 3/10 I don't mind when we had to take our luggage to the storeroom by ourselves, but no one cared when we took them back. They didn't pay attention on which bags I took at all. We can just give them our luggage storage tag and go to take ours directly, without checkingFront desk: 7/10- the first stay was normal. They can speak some english. Their services was normal- On my second stay, the front desk guy who I didn't see during first stay was super super friendly and full of service mind. He was very nice and smiley while helping me register and helped me talking to the food delivery rider. The other was not bad. Location 9/10- right on East Nanjing road- ~5 min walk to both east nanjing road and ppl square metros- It's a bit tiring to go back from the bund, but not that bad for...

Overall, this experience for me was only 3/5 stars. Pros: Location was great - It's located in the ZARA building walking distance from the Bund and close to restaurants and shopsSecurity - we felt safe and secure in the building as there was a doorman for most parts of the daytimeWasher - the room we booked had a washer was a big plus. We went to dry our clothes at a laundromat just a short 5 minutes walk from the hotel.Noise level - it was pretty quiet for being located on such a busy street. We didn't hear any noiseBlackout curtains - this was the best part of the room as it allowed us to sleep in most days.Cons: Maintainence of the hotel could be improved - the room itself looked a bit worn down from stays and needs repairs/maintenance. For example, our room had scuffs on the walls and cigarette burns on the floors. Overall, it didn't really affect our stay because we are flexible travelers, but overall, it left a negative impression of the hotel as it made the room look dirty even though it may be clean. There were also mismatched cups in the room which is something I'm not used to in most hotels I've been to. It just shows the lack of care from the managers/owners of this hotel. You can see in the photos I've attached as to what I mean."Gym facilities" listed on the hotel listing is incorrect - we checked in and asked about the treadmill/fitness area to which the front desk clerk was very confused. She said the treadmill has not been working for a long time. This was one of the reasons we chose this hotel over the others, but it was very disappointing to learn that it was...

Overall, this experience for me was only 3/5 stars. Pros: Location was great - It's located in the ZARA building walking distance from the Bund and close to restaurants and shopsSecurity - we felt safe and secure in the building as there was a doorman for most parts of the daytimeWasher - the room we booked had a washer was a big plus. We went to dry our clothes at a laundromat just a short 5 minutes walk from the hotel.Noise level - it was pretty quiet for being located on such a busy street. We didn't hear any noiseBlackout curtains - this was the best part of the room as it allowed us to sleep in most days.Cons: Maintainence of the hotel could be improved - the room itself looked a bit worn down from stays and needs repairs/maintenance. For example, our room had scuffs on the walls and cigarette burns on the floors. Overall, it didn't really affect our stay because we are flexible travelers, but overall, it left a negative impression of the hotel as it made the room look dirty even though it may be clean. There were also mismatched cups in the room which is something I'm not used to in most hotels I've been to. It just shows the lack of care from the managers/owners of this hotel. You can see in the photos I've attached as to what I mean."Gym facilities" listed on the hotel listing is incorrect - we checked in and asked about the treadmill/fitness area to which the front desk clerk was very confused. She said the treadmill has not been working for a long time. This was one of the reasons we chose this hotel over the others, but it was very disappointing to learn that it was...