Hui Hotel — Hotel in Shenzhen

Normally, I reserve full 5 points to exceptional properties, only. Here the main reason for full 5 points were the design and Mr. Allan Hu working at the reception who helped me with many things during my stay. ||The lowly ranking on TA maybe due to few people outside China finding this place - the mainland Chinese have their own services we know nothing about (or if you know Chinese you might find them).||LOCATION 4,5 / 5||The location of this hotel is unique compared to other high-end hotels in Shenzhen most of which are in Futian business district. This place is walking distance from then electronics market galore in Huaqiangbei. Metro is also within walking distance and there’s an underground passage just 100 m from the hotel to the metro station in Huaxin with two metro lines one running east to west and another from north to south. If one does not want to stay in business Futian or hassle of Dongmen then his location has the benefit of connecting easily to all directions in then city. There is also the Central Park just opposite to the hotel. ||PROPERTY 4,7 / 5||The building has 6 floors but elevator shows 8 (floors 4 and 7 are missing). There is also a very nice roof top terrace on the 7th floor with views over the park to Futian CBD. However it was closed most of the time during my stay and the entrance was hidden in the corner of the top floor restaurant. The building is futuristic in design with odd angled parts and protruding windows. With charging stations to electronic cars the hotel fits well with the dystopian nature of Shenzhen.||FIRST IMPRESSIONS 4,7 / 5||The lobby with caged birds, dark colours and inviting sofas and faux fireplace is well executed ensemble. It’s bit odd, though, to be checking in on a table filled with bottles when there is no real bar at the lobby. The bottles are there to show off, I think. I was expecting language problems as this is a common problem in hotels in China but at this point did not encounter anything I haven’t encountered elsewhere in China - even in top hotels. Due to language issues they were not able to tell that the breakfast was served on the top floor restaurant and that the pool and gym were behind the check in desk on the ground floor. Both seemed to be closed - at least there were no lights in either area.||ROOM 4,5 / 5||The room was very stylish, modern and comfortable. There were no major signs of usage and the room was spotlessly clean. Curtains and lights were controllable from the buttons hidden in the bedside tables. If there was one thing I was missing: sockets for charging next to the bed. Minibar had soft drinks for free. Bathroom had separate shower and a large free standing bathtub. I minor issue: did not find any international TV channels - all only in Chinese. ||BREAKFAST 4,5 / 5||Served on the top floor restaurant one needs to place the order using a tablet with pictures of the dishes. It is not a buffet breakfast but made-to-order. Only a few salads and fruits are in buffet. Once you learn this the breakfast is really good. The restaurant manager is one of the few people who have the basic command in English.||ISSUES||First, I think there is a management issue in this hotel and it’s particularly related to marketing and strategy. I think their target group is wrong (if they have even defined it) which leads to all kinds of issues including very low occupancy rates, dissatisfied customers and hiring of people with wrong set of skills. ||During my four nights stay I did not see any other people than (mainland) Chinese in this place. In fact, the hotel was largely empty. Yet, there is a huge potential for this kind of property in the HK, Macau, Japan, Korea, US and Europe. The Lamborghini parked outside the main entrance and the electric car sharing service (iGo for mainland Chinese only) all speak for missing understanding of who their current customers are and why they have chosen this place over the big brand name hotels located mostly in Futian business district.||Second, there seems to be misunderstandings on a few basic concepts: buffet, a la carte and fixed price menus. There is no buffet in this hotel at breakfast or dinner. Breakfast is a la carte, dinner fixed price menu (but you can choose from the whole a la carte list). Just a minor thing but ketchup is not to be served with fish and a hotel needs to provide printing facility to its customers especially in China where you need to have things printed out.||As a summary, this place has plenty of unused potential and with just a few changes here and there this place could be in top 5 with a proper marketing strategy. If they can fix these Hui would be among the best hotels in Shenzhen. When writing this I am staying in W Guangzhou and Hui was far superior to W in Guangzhou (if they just could fix the...

Review of Hui Hotel, Shenzhen Futian Hui Hotel in Shenzhen’s Futian district offers a mix of modern elegance and practical conveniences, though certain inconsistencies hold it back from fully realizing its potential as a luxury stay. Design & Ambiance The hotel’s contemporary design and thoughtfully curated interiors create a sleek, upscale atmosphere. However, during our stay, the clash between its modern aesthetic and over-the-top New Year’s theme (relentless festive music) felt jarring. It’s a shame to see such a stylish space undermined by seasonal kitsch. Location A major highlight is the prime location. Key attractions like 中航城君尚購物中心 (AVIC City Junshang Mall) and 世紀滙購物中心 (Century Plaza Mall) are within an 18-minute walk, and two subway stations (Lines 2, 3, and 7) provide seamless connectivity. Nature lovers will appreciate the scenic 30-minute stroll through Shenzhen Centre Park to 深業上城 (UpperHills Mall), blending convenience with greenery. Rooms Spacious rooms (over 50m²) are well-appointed with lounge sofas, work desks, and HDMI-enabled TVs (a boon for remote workers). That said, layout quirks—like an impractical imitation antique chair obstructing the closet—hinder functionality. Smaller rooms face dated buildings and offer only narrow, angled park views, which may disappoint guests seeking vistas. The unique exterior, shaped by varied floor plans, adds architectural interest but doesn’t compensate for interior shortcomings. Service & Guest Experience Staff are undeniably courteous and efficient, embodying five-star service. Unfortunately, the ambiance is marred by some guests’ behavior: loud phone videos in public areas, buffet food hoarding, and slipper-clad diners. These lapses make the hotel feel more like a three-star property, undermining its upscale aspirations. Facilities & Dining During our holiday stay, operational cuts were glaring. Both Western and Chinese restaurants were closed, with no advance notice on booking platforms—a major letdown given the promoted couples’ set menu. The lone delivery robot struggled during peak meal times, causing delays, especially with no room service. For a hotel of this caliber, such oversights during high-demand periods are inexcusable. Verdict Hui Hotel’s strengths—stellar location, spacious rooms, and polished design—make it a solid choice for business travelers or design-conscious visitors. However, inconsistent guest etiquette, operational hiccups during holidays, and minor room flaws prevent it from truly shining. With better management of seasonal decor, clearer communication about closures, and stricter enforcement of ambiance standards, this hotel could easily elevate itself to the five-star tier it aims for. Until then, temper expectations if booking during peak seasons. Rating: 4/5 Recommended for: Business stays, location-focused travelers, design...

Hui could really make you feel at home right from your step inside the Hotel , walk in the Chinese Restaurant, elevate to your Designed Room, or chill at the Book Bar, relax on the Roof Top before sunset. The classic Chinese design well blended with modern technology. Choices for Chinese or Western food were limited but served outstandingly. However, the gymnasium was somewhat "hiding" at the corner without any clear signage or hints about its existence. The "one step down" to the Pool door would be another dangerous trap for foreigners too. The promotion for food packages for Hotel guests in Chinese Only also confused we Chinese. Waitress of the restaurant told us to book that via our cell phone..., reception desk guided us back to the restaurant...What a joke. Other than these tricks not applicable to locals, Hui is an outstanding Hotel in the area of Shenzhen to chill and relax for two...