Hotel Aw Boutique — Hotel in Bogota, Capital District

I visit Bogotá several times a year and have stayed at much better hotels for less. My experience at this hotel was nothing short of terrible.

Before arriving, I called to confirm my reservation and all details. However, as soon as I landed in Bogotá, the hotel messaged me saying there was a “mistake” in the reservation and that I would have to pay more than originally agreed. Since it was the same day as my reservation and I had no other options, I reluctantly paid the additional charge. The receptionist assured me that was the full amount due.

The next day, they demanded even more—double the original price. At this point, Booking.com had to get involved because it was clear the hotel staff was trying to scam guests. Different employees gave conflicting stories about the price “mistake” and how much the rooms actually cost. While standing at the front desk, I overheard them quoting different prices to other guests checking in. Their lies continued even when I confronted them with contradicting WhatsApp messages they had sent me—messages I had saved. Ultimately, Booking.com had to step in to resolve the issue, but by then, my group had already paid nearly triple our original reservation price.

Beyond the pricing scam, the hotel itself was not worth what we paid. The WiFi was horrible. The sheets were cheap and thin, the mattress was horrible—you could feel the metal springs. The toilet took forever to go down. The hot water was hot, but only if you let it run for a while. The sink and shower faucets were faulty and splashed water everywhere, yet we were explicitly told not to use the towels to clean the floor (there was even a sign on the bedroom door forbidding it). Clearly, this was a known issue.

Noise was a major problem; we could hear everything—other guests in their rooms, hallway conversations, and traffic outside. While Uber drivers had no trouble finding the hotel, it wasn’t within walking distance of anything worthwhile or necessary. My group booked two rooms (four guests), and not one of us could find a single good thing about our stay—except that the hot water eventually worked.

By the end of our stay, I didn’t trust the hotel staff at all, so I took picture evidence of everything in the room. Would absolutely not recommend this hotel. However, I’m extremely grateful to Booking.com for...

I stayed in this hotel for four days while at a conference. It is well located in a fairly quiet area as it does not face busy streets in this traffic ridden city. The staff do not speak any English but luckily I was with some Spanish speaking friends. The staff is however extremely friendly and very helpful. The place is also very clean. It is small with about 16 or so rooms spread over only three floors. There is no elevator and there is no restaurant. There is a small kitchen on the third floor with a small sitting area where breakfast is served. The breakfast is very simple bread, eggs, fruit, coffee. The lack of a restaurant bothered me because it meant going out for dinner or even simple snacks. The rooms lack amenities only tiny soap slivers are in the bathroom nothing else. My shower had good water but the shower head was missing resulting in only a single stream of water. The wifi is free and worked very well. The rooms are very basic. I had an enormous king bed made even bigger because it was two twins put together. The bed was cold for one person and quite hard. Speaking of cold.... Bogota has a climate all year round of between 14 and 17 celsius and it can be colder at night. The hotel does not provide any kind of heating so despite a big blanket I was cold at night even in bed. Walking to and from the bathroom at night made for a lot of chills. The front desk is right in front of the ground floor rooms so that one hears a lot of noise from guests coming and going and many loud conversations can be heard especially conducted by the staff. ||||Now the plus side is that it is very reasonable in price and the area is good. But if you are looking for comfort amenities do not come here. If you are interested in a very simple, clean place at a moderate price then this hotel is a...

We were a group of 5 people spread out over 3 different rooms. Stayed for 2 nights. There are quite a few restaurants/ bars and a supermarket all within 2 or 3 blocks. Also transmilenio station is about 7 min walk away although in Bogota taxis and even uber are pretty readily available and also cheap. We booked on a 3d party website ( Booking.com) and just a warning that while prices may vary from other websites ( was actually cheaper!!!) front desk staff was not aware of price differences and wanted to charge me their published "rack rate". Please keep in mind that Non-Colombian citizens are exempt of a 19% Hotel Tax which again....many hotel staff ore not aware of or know how to not charge you. We were also charged for the hotel shuttle (it was still cheap) but just miffed at the nickel and diming since their own website claimed it was a courtesy shuttle. I guess they were trying to make up for the cheap rate I had found online. ||Overall nice, clean, quite hotel and still very affordable. It was about $30-35 for a double room (without 19% Tax) so still pretty cheap by most standards. Breakfast was simple but good. For our need it was surely adequate. I guess most guests are confused by the "boutique" name which I suppose it is not and expect...