Hotel Soy Caribe Bogotá — Hotel in Bogota, Capital District

Unexpected Additional Charge at Check-In

During my stay, I was surprised by an additional fee described as a "tax" (for non-residents) upon arrival. This charge was not mentioned during booking or on the website, and I hadn’t encountered such fees elsewhere. When I inquired, the hotel stated it was their policy, and the booking platform confirmed they couldn’t address it.

The lack of transparency was frustrating, especially after a long trip. While I visit Bogotá frequently, this experience has made me reconsider staying at this hotel again. I may also explore other booking options...

DON'T DO BUSINESS WITH THESE PEOPLE!. I booked a 5-day stay with them through their website, contacted them via WhatsApp, and even paid upfront for the reservation. After arriving at the hotel, the person at the front desk told me they weren't informed about the reservation and the manager wouldn't answer the phone. When I asked for a refund, they...

Saw the negative reviews but stayed anyway. We liked it a lot. Great price, very friendly and accommodating staff (let us have free late check out and helped us find parking nearby), super hot water in shower too. Close to a nice park where we had a private salsa teacher come to us....