Hotel Tequendama — Hotel in Bogota, Capital District

If you are looking for a modern 5 star hotel, Hotel Tequendama is not for you. This hotel is an old 5 star hotel but with outstanding service during our 2 nights stay. I am still here and do not hesitate to leave the review right now. I recommend this hotel if you plan to visit Bogota city center while you are in Colombia. We do not regret visit Colombia in the end of June.

Pros

Free shuttle in specific hours and day The hotel offers a free airport - hotel and hotel - airport shuttle in specific hours and days (they have a timetable ). Please, contact the hotel before your arrival time. We got free airport - hotel shuttle because the the day and time fit their schedule. Unfortunately, we could not get a free hotel - airport shuttle because we will go on Sunday. Our driver is super nice and friendly.

Check-in and money changer We arrived at 2 pm and not many queue for check-in. It took us like 10 minutes to finish the process. The lady in the reception is nice. We need to pay the hotel in local currency. Gladly there is a money changer outside the hotel since we only changed 20 euros at the airport.

They gave us 1 room ready to store our things and other room was on process. It is really helpful for us since we need to use the bathroom.

Great room Our rooms are in the 14th and 15th floor. Both have a great city view. We loved our room. The bed is comfortable. The TV is broadcasting not only Copa America but also Euro copa. Bathroom is good. Free towels and amenities. The hot water is working well.

Breakfast We loved the breakfast. They have great choices in bread, soup, fruits, and also biscuits. Do not forget the natural juice.

Staff We had a problem in oir toilet. The maintenance men fixed for us. They are fast response and helpful. The security men are all nice and polite. Breakfast staff are excellent as well. We are happy with their service.

The hotel has casino, arts stores, and many others things inside.

Wifi connection is in good speed. We are happy.

Location The location is excellent. It close to the metro, Museu Nacional, San Martin Shopping Mall, Planetário, restaurantes and many other places are within walking distance.

Cons Our AC did not work but not a problem since the temperature are still good...

Overall definitely good accommodations, good breakfast and friendly staffs. I was happy until I returned and picked up my luggages and the iPhone charger I left in my room.

Due to an early-morning tour, I just deposited my luggages in the hotel. I was also aware that I forgot my iPhone charger in my room, so I called the hotel in my tour, 15min after my checkout. They told me that they have found it in my room.

Then in the night, when I was picking up my items, they told me I need to get my luggages the next day. What?! My flight takes off tomorrow morning. I gave some pressure and they returned my luggages soon. If it’s the end of story, I believe I will still recommend this hotel.

What makes me really angry is the experience of getting back my iPhone charger. They validated the color of the charger, and told me to wait for 5min. I then called Uber to send me to next destination (which is arriving in 18min). Then 10min later, still no news. I then come back to ask, and they then started looking for that. 10min later, they brought a Huawei style charger to me….. My Uber also got canceled. I was quite disappointed already…. I’m pretty sure they already found my iPhone charger in the morning; otherwise why they told me they found that earlier in the morning?

Luckily they are doing their best helping me to revisit the room and listening to my explanations. Then the staff went to the lost-found room. It does take quite a while and found it….

Overall, I think as a 5-star hotel, I’m still surprised they can make such mistake. I was barely waiting for 10 minutes at the beginning without any progress. Also, the lost-found management seems quite unprofessional. Their attitude is definitely good overall. The staffs are extremely nice and patient where I feel hard to blame, but there’s a notable gap in terms of the management. I do want to say that they are overall not a bad option, but given my personal unhappy experience on lost-and-found, I do feel disappointed…. 3 points for good accommodations and friendly staff, -2 for my personal experience and their lacking in...

I stayed in July 2019 and I chose this hotel for the location and the historical significance of the hotel. I liked the good treatment I received by the staff at the reception, the housekeeping. and the spa. I got a last-minute discount plus genius discount by booking directly with booking. My favorite part was the spa with the jacuzzi, pool, steam room and sauna. The view from my bedroom on the executive floor was beautiful during the day and at night. Parts of the hotel are like a museum which was a pleasant surprise. Seeing the military police outside the hotel was kind of cool. I also liked the infamous history of the hotel which made it a fun place to stay for one night. I really like the heated pool.

I wish the staff knew more about the hotel history, I asked many questions but the general staff did not really have much of an idea. The security is a bit heavy-handed watching my every move... at times I did not really feel like a welcomed guest. I did not like the lighting of the hotel in the lobby. The sauna needs to be rebuilt as I find it a bit dangerous the wood feel like it's about to break and the screws/nails seem a bit dangerous. Registering myself and my guest just takes way to long during check-in. I have made my reservation on booking and all of my information is there. What more do they need? I understand a photocopy of my passport entry stamp for tax purposes, a credit card and my signature. I wish the process...