Viaggio Medellín Grand Select — Hotel in Medellín

I do not recommend staying at Hotel Viaggio. While the room itself was ok my overall experience was unpleasant due to the spa and gym both being closed (which I was not informed of before booking) and the front desk staff, particularity a receptionist named Jean Pierre, who seemed intent on giving me a hard time. In addition, the complimentary breakfast is nothing special; sweaty eggs and stale bread. Medellin has great food, particularity breakfast, I would not waste a meal at this hotel. However, the kitchen and maid staff were all very friendly towards me.

The front desk staffer, Jean Pierre, could not have been less accommodating. When I tried to extend my stay after two nights he told me my room was unavailable and that I would have to check out of the hotel with all my bags and return 4 hours later in order to check into a new room. I waited 30 minutes and asked a different front desk staff member, Paola, who informed my that my room WAS in fact available and that I would not have to be put on the street with all my luggage.

The next incident came when I tried to bring a guest to the hotel. I specifically read the paperwork before getting my room to be sure of what the guest policies were. I was blindsided when Jean Pierre tried to change me 100$ USD to have a guest in the hotel. To be fair I had a business associate in the hotel a few hours earlier for about 15 minutes who’d come to grab some paperwork, the issue was that this was a 2nd guest. I did not see what the big deal was, especially since the first “guest” had been gone for hours, nor was I EVER informed of the ‘one guest’ policy prior to this incident and I read the paperwork carefully when checking in.

Whether this is actual hotel policy or whether Jean Pierre was throwing out an arbitrary figure, it’s clearly taking advantage of an American tourist. Just the fact that I was being charged $100 exactly in US currency in a Colombian hotel shows the exploitative nature of the charge. In addition the “guest charge” was MORE THEN WHAT I PAID FOR THE ACTUAL ROOM. It is also more then what the average Colombian makes in a week of work. I seriously doubt the hotel has the same guest policy for Colombians.

I felt taken advantage of; they were trying to squeeze money out of me and the fact that the spa and gym were closed when it is shown as being open on the website led me to have a poor hotel experience at Viaggio.

As I’m writing this I’m realizing that I was told by Jean Pierre that the spa and gym were closed, they very well may be open, I never actually checked. This is the petty stuff I was having to deal with and was why it was a frustrating experience overall. I’m a great guest, I don’t drink or party, I’m quiet, I don’t know what I did the rub the front desk staff the wrong way but it was clear they did not...

I have stayed here twice on business. The rooms I have no issue with. They are large and spacious and they have Direct TV so you can watch TV in English. The location is good since it's not up the mountain (which means you get to skip out on some traffic).

The reason this I gave this a 3 stars is the front desk service is horrible. Both times I have been here the front desk service could use some improvement. This is Colombia so service is not high on the priority list but even here its even worse than usual. The male employee acted like he could care less about my check in, and in my opinion was just a jerk. He didn't give me room number when he gave the room keys and we couldn't use the normal elevator because some video shoot was going on. When we tried to use another elevator it could not go to the 12th floor where my suite was. We had to use the service elevator which is now packed with guests and hotel service personnel. Once we figured out which room was mine I had to go back downstairs and get the WiFi pass code. I could have called but the front desks English is only so so. Also the breakfast here sucks. No matter what any review says the breakfast quality is not very good. The restaurant here is not very good either. I would recommend the Binn Hotel which is up the mountain from here but much better service, room...

I stayed here recently for an extended time and got to know this hotel very well. First off, the staff here are a bit rude. I stayed here with my girlfriend and we wanted to have a drink with her cousin before we headed out to dinner. The staff here wanted me to pay an additional $100 to allow her to go to the room. This is ridiculous. We then decided to have a drink in the common area. We had our own drinks. We were immediately approached by hotel staff and told if we open another bottle of alcohol, we would have to pay. These people don't understand the meaning of hospitality. Finally, when I left for the airport, my flight was very early so my girlfriend slept in and was going to check us out. I told the staff this as I was walking out. As I was packing my luggage in the car, an employee chased me down and wanted my hotel key. I had told already them my girlfriend would be checking out, why would I give them a key? Just bad service in general. They're very weird about their towels. They're stingy with them, and never have enough. Just avoid this place. Horrible service, rooms are cheap, shower head doesn't work well, and neither...