BRETANIDE Sport & Wellness Resort — Hotel in Općina Bol

Disappointing Stay – Poor Guest Service Overshadowed an Otherwise Promising Resort

The pool and beach facilities are good, and the animation team deserves real praise – they were friendly, energetic, and great with children. Most staff outside of reception were polite and welcoming, which we appreciated. The hotel is very well located between Zlatni Rat and Bol with a nice promenade running between the two.

Unfortunately, those positives were outweighed by serious service issues. The air conditioning in our room was broken for two nights, despite raising the issue four separate times. Reception failed to act promptly or with urgency. A replacement room was only offered late at night on the second day, which wasn’t feasible with small children already asleep, and no fan was ever delivered as promised. The issue was only finally fixed after escalation to the general manager — well over 40 hours after the original complaint.

The management’s handling of the situation was dismissive and at times unprofessional. A partial discount was offered, but it didn’t reflect the disruption or discomfort we experienced. Even more concerning, when I raised how unwelcome we felt, the manager responded with an inappropriate reference to xenophobia, which was entirely uncalled for and deeply unprofessional.

Food and drink were also a letdown. Breakfast is decent if you go early, but if you arrive later, many dishes (like shakshuka, waffles, and French toast) are not restocked. Dinner was consistently poor — food was very heavily salted, and even basic quality was lacking. While the beer on tap was good (help yourself Lowenbrau), the wine and soft drinks were of poor quality, which left us dining outside the resort on multiple evenings - not ideal for an All Inclusive.

It’s also worth noting that the hotel experience seems to be primarily designed for a German-speaking clientele, which may leave some international guests feeling slightly on the outside. While this may suit some, others may find the atmosphere less inclusive or welcoming than expected.

The resort has some good facilities and potential, but the lack of guest care, the poor dining experience, and the handling of legitimate complaints left us feeling let down. We would not return...

The pool and beach facilities are good, and the animation team deserves real praise – they were friendly, energetic, and great with children. Most staff outside of reception were polite and welcoming, which we appreciated. The hotel is very well located between Zlatni Rat and Bol with a nice promenade running between the two.||Unfortunately, those positives were outweighed by serious service issues. The air conditioning in our room was broken for two nights, despite raising the issue four separate times. Reception failed to act promptly or with urgency. A replacement room was only offered late at night on the second day, which wasn’t feasible with small children already asleep, and no fan was ever delivered as promised. The issue was only finally fixed after escalation to the general manager — well over 40 hours after the original complaint.||The management’s handling of the situation was dismissive and at times unprofessional. A partial discount was offered, but it didn’t reflect the disruption or discomfort we experienced. Even more concerning, when I raised how unwelcome we felt, the manager responded with an inappropriate reference to xenophobia, which was entirely uncalled for and deeply unprofessional.||Food and drink were also a letdown. Breakfast is decent if you go early, but if you arrive later, many dishes (like shakshuka, waffles, and French toast) are not restocked. Dinner was consistently poor — food was very heavily salted, and even basic quality was lacking. While the beer on tap was good (help yourself Lowenbrau), the wine and soft drinks were of poor quality, which left us dining outside the resort on multiple evenings - not ideal for an All Inclusive.||It’s worth noting that the resort is very much tailored to German and Austrian guests. We were aware of this on booking, but still expected it to be slightly more multicultural or welcoming to a broader international clientele. This was a subtle but consistent theme we picked up on during our stay.||The resort has some good facilities and potential, but the lack of guest care, the poor dining experience, and the handling of legitimate complaints left us feeling let down. We would not return...

We booked the hotel based on its positive reviews, especially because of the highly praised sports program. Unfortunately, our experience was quite disappointing. The average age of the guests was over 60, and it was clear that most were not there for an active holiday. The sports offerings were extremely limited, and many of the scheduled activities didn’t take place at all (for example, beach volleyball). No real fitness activities. Bike tours and hikes were almost exclusively subject to additional charges and seemed more like trips for seniors.

The wellness area did exist, but none of its services were included in the all-inclusive package. The animation team was barely present and appeared to have given up on organizing any active events with the guests – which was very disappointing.

On the positive side, both the hotel grounds and the rooms were well maintained. The staff was friendly and helpful. However, during the cleaning of our room, the floor wasn’t even swept.

The beach is separated from the hotel by a public promenade, but still very close. During peak season, it might be difficult to find a spot, but at the end of September it was still manageable.

The food was very good and diverse. I especially want to highlight that the kitchen really made an effort to offer plenty of delicious vegetarian dishes. Thanks for that!

Overall, the hotel is fine, but its name promises more than it actually delivers. This led to false expectations and ultimately disappointment. In our opinion, the hotel should position itself as a quiet relaxation resort for an older audience and update the information on its website...