Pension Bed & Breakfast — Hotel in okres Kutná Hora

I only gave this place 1 star because I think I had to not because it deserves it. My husband and I were travelling with another couple and we booked this pension about 10-12 weeks ahead of stay. We were flying into Prague airport at 1:30 pm, renting a car and we only wanted to drive 1 1/2 - 2 hours max with it being the 1st day after flying overnight and therefore being very tired. We looked at other towns but we wanted to see Kutna Hora and it was going to be in the direction for our drive on the 2nd day. Both myself and other wife asked repeatedly about needing air conditioning especially since it was the 1st night. We both had the owner type on our confirmation email that we had rooms with a/c. Not all rooms do. We arrived at Pension B&B around 3:30 pm hot, tired and dirty. The girl behind the desk informs us that they gave away our roooms with a/c. Apparently some other people had decided to do a long stay and they got our rooms! This was done well before our arrival date and yet the owner didn’t have the decency or professionalism to email us and let us know in advance so we could make other plans. That is totally unacceptable. Was she trying to still make money off of us because we would be desperate. The owner wasn’t there so receptionist called her and she then tried to find us another place with a/c in the town. We weren’t going to leave until she found a place for us. She tells us of a place so we drive over to that pension and there is a/c in the hallways but there is not a/c in the actual bedrooms! We are getting panicked by now and frazzled. We have to drive back to original place and my friend asked to use their computer and she had to start looking for a place in another town! Finally she found one about 1/2 hour drive away and we had to rush to get to it before the man was closing up. So we are rushing to drive to Podebury(?) and had to deal with finding this place as it was more like apartment rooms. So we did not arrive to a room until 7:00 pm when we should have been able to relax and clean up around 3:30 pm that day. This owner totally ruined our 1st 1/2 day. I don’t understand how we were not given notice the day the change was made with the 2 rooms we had booked. Very unprofessional and horrible to do to customers. It was not a good welcome for our first time visiting Czech Republic. We did go into the rooms they had for us and they were like ovens....the sun had been beating down on them. Can’t imagine even locals being able to sleep there. The people that wanted the long stay should have been told that they could have the rooms with a/c until Aug 1 but then they would have to move to other rooms since the 2 rooms with a/c were booked for August 2. I highly recommend not booking at...

This is a superb place to stay in the Kutna Hora area. I have been going there on business for 5+ years and try to stay at the Pension B&B if I can. It represents excellent value. The rooms are fairly basic, but spotlessly clean and each comes with en-suite and wireless internet and great shower and good heating (in the winter !). The Breakfast offers a good selection to suit most peoples tastes. The Hotel is located conveniently for the center of Kutna Hora, which is a short walk down the hill. It is very close to the best church in KH. The team that run the Pension B&B are experienced and excellent and should be proud at what they offer.. Look forward to...

Começo com a única reclamação: como se trata de uma pensão, não tem recepção aberta permanentemente. Chegamos logo depois do meio dia e não tinha ninguém no local. Graças à incompetência da Vivo, que não habilitou corretamente o roaming no meu celular, tivemos que seguir atrás de um telefone para ligar para o estabelecimento para pedir que alguém viesse nos atender.||||Facilmente superado este contratempo inicial com uma ligação telefônica, tudo o mais foi formidável. O atendimento é primoroso, com direito a explicações detalhadas e dicas dos melhores horários para visitar as atrações. A localização é ótima, bem próxima dos pontos turísticos mais centrais (que podem ser alcançados com poucas quadras de caminhada).||||Os quartos são novos (ou muito competentemente reformados), perfeitamente limpos, e espaçosos. O chuveiro é um dos melhores que tivemos na nossa hospedagem, fora o box ligeiramente apertado. A internet é ótima e de graça; O estacionamento, também gratuito, me deixou levemente apreensivo por não haver nenhum portão ou fechamento, mas nada de ruim aconteceu. O café da manhã foi farto e gostoso, bem melhor do que se esperava de uma pensão. ||||As reclamações ficam para os travesseiros (que parecem adotar um estranho padrão europeu de desconforto, excepcionado em poucos lugares), o frigobar, que, conquanto vazio (como parece ser o padrão em estabelecimentos de menor custo), poderia ao menos estar ligado quando chegamos (a garrafa de água mineral que ganhamos de cortesia teria parecido ainda mais gentil se estivesse geladinha), e para o horário do checkout (10h30min), levemente mais cedo do que a maioria dos lugares (mas é justificável em razão do checkin a partir do meio dia, então dá pra notar que há preocupação em ter tempo adequado para limpar e aprontar tudo para os próximos hospedes).||||Em resumo, certamente voltariamos a nos hospedar...