ibis Tallinn Center — Hotel in Tallinn

We stayed in this hotel for four nights in late September. The hotel is located on a main road approximately 20 minutes’ walk from the Old Town. The walk is easy. The hotel is a modern six-storey block with 190 rooms, built in 2019. It caters well for guests with mobility issues. It has surface and basement car parking. These are chargeable. We reached the hotel by taxi from the airport at a cost of €18, the journey time is approximately 10 minutes. We understand there is a bus but the destination bus stop seemed to be some distance from the hotel (it is not those outside the hotel). The bus stops outside the hotel service the Town Centre.||Entry to the hotel leads on to a long and wide area which services the reception desk, access to the lifts, a snack bar, the bar and entry to the restaurant as well as to a small conference room. This area runs the whole length of the hotel and provides generous and comfortable soft seating in addition to high table work areas. It is the latest model ibis and very welcoming. There is no gym or fitness area. ||We stayed on one of the five rooms with an in-room sauna. This room – at the rear of the hotel - is slightly larger than standard rooms (family rooms appear to be two standard rooms with an interconnecting door). The room was functional and pared down to basics. It has the ibis Sweet Bed and, whilst without chairs, has a two person bench. There is no desk. The wardrobe coped with our clothes for four days but would struggle with much more and a longer stay. Bed linen is of good quality. Air conditioning was excellent.||The bathroom is spacious but tiled in a dark brown colour and thereby dark. Some of the lighting could be better placed. It has a walk-in shower and, adjacent, a two person sauna. Everything worked well (we had no problems with water pressure – but showered early) and the sauna was efficient but the provision of only two ibis sized towels perhaps misjudged. We could have asked for more but managed the issue. Two bath robes were provided and these could be used to dry-off. The only toiletries are a hair/hand/body wash.||The room was triple glazed with very little external noise intrusion. The room was at the end of a corridor (as we suspect are all sauna equipped rooms) and we had no adjacent rooms. There was no corridor noise.||Housekeeping was OK but missed our linen change on one day. There really isn’t much for them to do in the room. Public areas were clean and tidy with regular attention.||The restaurant is also the breakfast room. It is a pleasant room suited for its purpose and worked well when we took the early breakfast at 06.30hours. Breakfast is a self-service buffet with copious amounts of hot and cold food. Replenishment was regular. Staff were attentive to requests and cleaned and tidied up regularly.||The room is perhaps without an ambience for dinner but we usually ate out. ||We did use the snack bar which was rather short on choice and had our snack at one of the high tables. But the menu for the restaurant is available all day and whilst not expansive for vegetarians nevertheless provided a pleasant experience on the single occasion we took an evening meal. Waiting on staff were excellent.||We found alternative restaurants about 15 minutes’ walk away. There are more in the Old Town but we did not investigate.||Shopping and other attractions are further on into the Town Centre and are listed in some of the brochures available in the hotel. There is a mini supermarket a short walk away.||The hotel staff were friendly and efficient. All had excellent spoken English. We found the receptionists knowledgeable and helpful. The hotel does accommodate groups and often more than one at a time. However during our stay we were not bothered by them although we can imagine the restaurant being crowded when used by the groups. The reception area is tricky to navigate on check in / check out by the groups.||We had a very enjoyable stay without any major issues. Potential guests need to be aware that this is an ibis hotel and brings with it its own character, it is not luxurious but it is clean, comfortable and sensibly priced. The location is good and therefore we would thoroughly...

I never understand why Accor properties are so hit and miss. For every good property, there's another with customer service failings, bad design choices or basic issues. As a seasoned hotel user of many different grades of hotel, this lack of consistency seems to plague Accor (not just Ibis) more than any other big group. | Anyway, as for this hotel, we're going to hit a full bingo on those things. ||I turned up just after 10pm having already checked in online the day before to my double solo occupancy room which is supposed to mean my room has been allocated for me at that point to pick the key up for when I arrived at the hotel. Imagine my surprise when I approached the front desk and was told that they were awfully sorry, but they could not provide me with a double room and instead I was going to have to have a twin room. Clearly the hotel had assigned my room to someone else, either the day before when I checked in or during the course of the day removed the room assigned from me and gave it to someone else. That's not a very good start and since I checked in as soon as it was open online and pre-paid, it should not have happened. Out of curiosity though, I looked on the Accor site and saw they were still selling double rooms for both nights in the hotel. So either their website is misleading (which surely must be false advertising) or they allocated me a twin room even though doubles were unavailable. Totally unacceptable. So I pushed both beds together.||I got into my room and was faced with a room that faced the front of the building and what I can only describe as a small room. The AC was poor and heavily restricted and the room quite warm. The room was bare bones. The sign in the room helpfully suggested that to avoid making the room cluttered, they didn't install a desk or a wardrobe. That is interesting spin for making the rooms in the hotel smaller. Let me tell; you, even if you wanted to, there was nowhere to actually put a desk or a wardrobe in there. The TV was fine, the curtains did a very good job of shutting the light out and there was a decent selection of lighting for the room and the Wifi was fast. If it wasn't for these things it'd be getting a 1 star rating. ||And then the plug sockets in the room, A complete design fail. The sockets are not mounted on the wall pointing outwards, no, that would make far too much common sense. They're actually halfway up the walls behind the bed and near TV pointing to the floor. One of the ones near the bed is actually impossible to use any modern phone charger on, because there is not enough clearance between the socket and the wooden headboard of the bed. And one of the other ones was in a place where there was no surface to rest any device on, so unless you had a very long charger cable to place your device on the floor, you're not going to be able to use it. There's one on the other side of the bed that is somewhat usable if you move the table around to the other side of the room, but again, downward pointing sockets. I'm not quite sure having a plug in a socket that is pointing down towards the floor is the best idea, literally gravity is pulling that plug out of the socket as it's literally plugged in upside down. ||And then for the shower. With the most limp water pressure that I have ever seen in a hotel. Literally you can hold the thing upside down and the water goes no more than the length of my hand up in the air, the water is that weak. Completely impossible to give yourself a good shower. And then you have the fact that the temperature does not properly regulate, going through periods of warmer and colder whilst using it, so one second it can be nicely warm and a few seconds later it's burning hot for a few seconds as other reviewers have noticed. And of course, because the shower and bathroom floor have no separation and share the same floor the moment you open the shower door water floods into the bathroom floor ||Thankfully there is a hotel from a competitor brand opening up not far away which can be seen from the window of the Ibis. They can't open soon...

Unacceptable treatment by GM Madis Laid at this hotel. I am now forced to write a replacement review that highlights not only my experience at the hotel, but my experience while trying to freely express my thoughts about the hotel on TripAdvisor.

Manager Madis had reported my original review on TripAdvisor because it somehow violated site guidelines, and despite doing all I could to preserve the review, it seems to have been deleted. The initial review wasn’t even a one-star review—and I actually mentioned some POSITIVES to my stay, as I always try to do with my writing. I mentioned how the location in Tallinn is great, and how the staff were mostly friendly when interacting with them (except for when discussing my unique quarantine circumstance). Yet despite my positives, Madis had the audacity to report my review and make it disappear.

I will be contacting Ibis and Accor about this very soon, because this is unacceptable to do as a hotel.

Again! Location was excellent, near the airport and the city center. Most staff was friendly and warm. Those are my positives.

Negatives are just a natural part of any experience, and as a hotel manager, they should be taken as opportunities for growth. They should NOT be contested, removed, or criticized. So when I express frustration that the hotel refused to accommodate me more leniently about paying for an unexpected quarantine stay (i.e not letting me take an extra half day to pay), you need to deal with it. You may not like it, but you need to leave it be.

The sanitation measures surrounding COVID-positive guests in the hotel are poor, and I had to remind staff to make sure they cleaned the areas I passed through. Masks are also not always worn by other guests. I do not trust health procedures here.

The room was loud due to something like HVAC noise throughout the day and night, at intermittent times. I’m a light sleeper, so it’s worth mentioning to prepare future guests.

Breakfast was fine, although at first, my scheduled quarantine breakfast meals weren’t what I originally requested (possibly due to a language barrier). However, this smoothed itself out later on. And I said that in my first review as a positive thing, by the way (problem was solved; breakfast became accurate).

Unfortunately, as I said, I can no longer review this place as 2 stars. Now it deserves only one. It is inexcusable for Madis to report my review like she did and have it deleted. Get ready to...