Les Loges Annecy — Hotel in Annecy

Thinking it would be nice to stay in the Old Town of Annecy I booked 4 nights accommodation at Les Loges for our visit in July of 2022. The accommodation was for my husband and I and our daughter (3 Adults). The website advertised that the Deluxe Duplex Room could accommodate 4 people and the image on the website shows a very roomy space (Don't be fooled by it). The website would only allow me to book for 2 so just to make sure that the property could accommodate 3 of us in that room I called and spoke to a gentleman who assured me that there was plenty of room for the 3 of us and it could accommodate a family of 4.||On arrival we were taken to the room by a lovely lady and on entering she proceeded to show us around - the 3 of us were taken back as soon as we walked into the room and were basically rendered speechless. The lounge room was jammed packed with furniture - so much so the 3 of us could hardly move we had to squeeze between the furniture. the kitchen was like a dark box and upstairs there was a tiny bedroom. I asked the assistant where our daughter was going to sleep and she said on the pull out lounge downstairs, to tell you the truth we hadn't even noticed a pull out lounge as there was so much other junk everywhere - there wasn't enough room to pull out the lounge without moving heavy furniture. We had 2 suitcases each and there was absolutely no room to open these so we piled out bags on top of each other and took turns at opening our bags and getting what we needed. The assistant told me that we would receive a small breakfast and this would only be enough for 2 - if we wanted a 3rd breakfast we would have to pay extra.||We were all hesitant to sit on the lounge as it was filthy with stains and the kitchen felt grubby and not cleaned properly.||After our first afternoon and night there we decided it was so impractical to stay there and it would basically ruin our time in Annecy.||I advised the lady by msg that we would be leaving the next day and she came back saying 'actually for 3 adults it's not very comfortable' and that she was going to speak to her supervisor - we never heard another thing!!||Should I have not been reassured over the phone when booking that there was plenty of room for 4 people we may have been a bit forgiving and put up with the state of the apartment however they basically did't admit that it was going to be way too small and were happy to take our money.||We ended up booking for the other 3 nights at the Rivage Hotel & Spa which was amazing - wonderful facilities, great rooms and they can't do enough for you - plus it is only a short walk to the Old Town. I would highly recommend you do yourself a favour and consider the Rivage. ||Should you want to stay in the Old Town don't even risk booking at Les Loges I have been advised there are other lovely places.||My husband and I travel a lot - we have been on the road travelling for the past 14 months and have stayed in all levels of accommodation and we both agree that this has simply...

Les Loges Annecy has a lot going for it: fantastic location right in the heart of Annecy’s old town, charming accommodations, and thoughtful room amenities. That said, the first impression—or lack thereof—was a bit rocky.

We arrived about 30 minutes before check-in and were completely fine with waiting. The real issue was figuring out how to actually check in. There was little to no instruction on accessing our room, and the hotel isn’t marked clearly from the street. It turns out the property is managed by an Austrian couple who run the tiny café next door. Strangely, when we arrived (along with another family), they watched us fumble with confusion about where to go or who to talk to—while acting like they had no clue either. After several awkward minutes, the man next door (who we jokingly now call “the gatekeeper”) finally broke character and asked what we were doing. He helped the other family into the hotel and left us still outside wondering what was going on, speaking only in French. Another 15–20 minutes passed before he returned to help us too.

Once inside, things did improve significantly. He gave us a thorough walkthrough of the room’s features, including how to use the appliances, fireplace, and steam bath—which we appreciated. The room was stylish and well-appointed with a kitchenette, plush bed and pillows, bathrobes, and a fireplace. It overlooked the street, which gave it character but also meant noticeable street noise, especially since we couldn’t figure out how to use the AC and had to leave the window open. It finally quieted down around 1 AM.

One small letdown: our Expedia booking mentioned a complimentary bottle of spirits, but when I asked, the host claimed they don’t offer that and said it was an issue to take up with Expedia—not very helpful.

Despite the odd start, our stay was enjoyable overall. The hotel is beautiful, the location unbeatable, and the in-room amenities are impressive. If the check-in process were clearer and a bit more hospitable, this would easily be a...

We just checked out and we were VERY disappointed . This is NOT a 5 star accommodation which is how they advertise on their website and certainly not worth over $500 a night , which is what we paid. |1.Apartment, not hotel: this was not indicated in description. Absolutely no service that is even close to a hotel, much less a 5 star.|2.No instructions on how to check in. |3.Difficult to find & only way we knew is because we asked at a local restaurant: took us 1 hour to find location & to figure out how to enter. |4.Couple at restaurant downstairs, gave us the key & said don’t expect Hotel service , they were unable to help us with any issues.|5.Breakfast ridiculous for 5 star & price paid: 2 croissants, small baguette, 1 stick powdered cocoa, 2 small honey jars, 1 small oj: not even butter.|6.dirt in bathroom, shower|7.5 star implies service: ; no service here.|8.Stained sheets, stained ironing table, useless coffee maker/not working for 4 days, even after I complained. | 9 Texted & emailed  with issues. response next day| 10 If there is an emergency after hours, or you loose your key, what is the option that guests have ? No instructions , no directions, no one who can help. |Priced as 5 star, with no service.|False advertising, complete lie, scam. |This is a 2 star Air B & B , certainly not 5 star as they advertise. I plan to report them /owners to the French tourism administration because it really is not...