Appart'hôtel Saint Jean — Hotel in Argelès-Gazost

Really looked forward to staying here but was very disappointed overall ||The pros |Location is great , right in the heart of Lourdes so easy walk to sanctuary , shops , restaurants and bus stop.|Size of the apartment was also ok ( we booked a family apartment so should of had 2 bedrooms and separate kitchen / sitting area with balcony and a classic apartment which is 1 separate bedroom with kitchen / dining . |What we got initially was a studio room ( bed in same room as kitchen with separate bathroom , dining table was touching end of bed and a window ) and a 1 bedroom apartment which had a bunk bed in the kitchen area ( room 406) with a window looking directly into another room. |I asked for a change on this room and got room 402, so had 2 single beds in a room with large window and a double couch bed in kitchen area with a balcony that was 2 foot wide but had stunning views so better.||What we didn’t expect was the deposit in case of breakages of €100 ( I took room pics of other peoples damage and showed reception immediately) the box of self catering stuff provided , cups , plates ect to be collected from reception and the overall untidy and dirty room conditions.|All 3 rooms we were in had the same issues. Coming to Lourdes with vulnerable people I didn’t expect the room to be a possible health hazard due to lack of basic cleaning and having to ask for basics like toilet roll , clean blankets and sheets surprised me. |We had an early flight home & reception staff actually came to check our rooms before handing back the deposits that we paid in cash.||Pictures don’t lie |Home in door was room 406 when we checked in .|Rest are of room 402 .||The girl who checked us in on Monday , we didn’t see her again , another girl was left to deal...

Old but clean, accessible, functional and affordable. You have to pay city tax at the reception since it's not included in the Agoda price which is clearly mentioned there.

Bus from train station to the hotel is €1 per person (great deal). Bus stop is right in front/across the hotel. No bus early in the morning. Taxi from Hotel is €15 for two person.

Our room has small veranda. Great view off the river. They have no air conditioner so take note of this if you are coming on summer. They have elevator.

Reception is very accommodating. Reception is not available 24 hours. The reception is closed early in the morning, lunch time, and after 8pm, so make sure you arrive before that to check in. If you arrive early before your check in time and the receptionist is there, they have room for your luggage to be left for safekeeping but no claim stub provided so leave it at your own risk. We left my husband's laptop and it was not lost. Hotel building door is accessed by a PIN that will be provided to you upon check in, affixed on your access card.

Kitchen is installed in the room with microwave and stove. Utensils are available to borrow from the reception at €20 deposit. You are required to return them clean so bring dish soap, scrub, dish towels since they are not provided. Heater is installed only in the toilet. Toilet floor has no tiles, only rubber mats. Shower is at the bathtub which maybe an issue for those with mobility problems. Bathroom size is decent. Water heats quickly and with...

The apartments are quiet centrally located just a few hundred meters from the shrine and the town centre . Over all quiet disappointed with their condition . They were worn , tired and unmaintained . The sink was located under a low press with the hob positioned on the draining board area with a fridge underneath. The wooden back panel behind the sink was chipping away .Cutlery had to be collected at reception with a deposit to be paid but not always enforced.|The bathroom was small and equipment flimsy , bath had a shower head but low water pressure, handbasin was worn and no plug to stop the water. The towels were not changed for the duration of our stay , only when we were leaving this happened at an extra cost . |The bed rooms were small with very light beds low to the ground . |The floor surface was worn . |Overall poorly kept worn and not fit for purpose . They were cheap at €88 per room per night but for a few € more I’d imagine there is better comfort to be found in Lourdes . |One positive were the staff who were most helpful , friendly and knowledgeable.. They went out of their to...