ibis Styles Rennes Centre Gare Nord — Hotel in Rennes

I have spent 5 nights at this hotel with three of my colleagues in early September. One day two of them who were sharing a room found their key cards disabled upon return to the hotel. When they contacted the receptionist they were told that the TV was found broken in their room and the cleaning staff has reported the issue to the management and the reception. They were told that they would have to pay €250 for a new TV. When we told the receptionist that the TV was not broken by us, it was already broken when my colleagues took the room, the person said that he does not want to accuse anyone but they are professionals and their cleaning staff is very committed so there can be no mistake. He even went with my colleagues to their room to check the broken TV. In the room on the bed, there was a note describing the incident and asking the occupants of the room to come to the reception to discuss the matter. So much about professionalism here: how were they supposed to read the note if their key cards were disabled? If the hotel disabled the key cards, why did they leave the note that noone could read? Look, I understand everything, this is how hotels work. If something is damaged in the room then the client pays for it. However, there has to be something that protects the client if he/she did not do the damage. My colleagues had to pay the €250, yet, the did NOT break the TV. There should be an assumption of innocence in every situation: if you accuse someone of damaging something then it is you who should prove that the damage was done by that someone. There is no evidence that the TV was broken by them. I could simply accuse the cleaning staff of breaking the TV and trying to get away with it by framing the client. The TV was at shoulder height in the room and the lower left cornder was punctured. This could have easily been done with a broomstick or a mopstick. Yet, I do not want to accuse anyone, I am just immensely unsatisfied and would like to warn everyone that apparently things like that can happen...

L hotel ibis style..centre gare. Un grand moment..😡

Je dirais... "HÔTEL A FUIR ABSOLUMENT " ""

Parlons de notre séjour...

Notre arrivee fut.. Koman dire..

"plutôt musclée, avec une réceptionniste relativement agressive,ki n a absolument pas tenue compte de nos demandes faite lors du chek in et ki nous a imposee, Sans autre forme de proces..

Une chambre en rez de chaussée, avec tous les désagréments ke cela implique.

Devant notre contestation, sa réponse fut.. Je cite "l hôtel est complet."

Ce ke j aurai pu comprendre,

si... mank de bol... sa collègue a côté(d ailleurs, accueil a revoir également pour elle) venait d en donner une au couple rentree juste avant nous. 😡

Je vaus rester polie mais nous sommes en face du bon gros...

" fouta.. De gueu... 😡😡😡

Une chambre.. Lol.. Cage a poules serait plus approprié 😐

8 m2 avec vue sur la clim, sans possibilité d ouvrir la fenêtre et avec une salle de bain tellement petite ke ca en devient ridicule.

Ajoutons a cela, un refus catégorique de la 2eme receptioniste de rester plus longtemps apres l heure prévue le jour du départ(cliente silver, ji ai droit) heureusement MERCI au jeune homme ki est intervenu.

Bien ke finalement vous comprendrez ke devant autant de chaleur humaine 😁, nous avons renoncer a l utiliser.

A cela s ajoute...

Une boisson de bienvenue pas proposer et kon est obligée de réclamer..

Et o surprise.. Resa pour 2...une seule boisson. Tjr agreable pour l accompagnant.

Les femmes de chambres ki vous dérangent pour faire la chambre. 9h du matin kan meme😐

Et pour finir, un chek out nickel 😁ouf

Sauf ke 10 mn apres le depart Coup de fil de l hotel nous demandant de revenir payer la facture..

La dite facture ki a ete reglee... Un mois auparavant..

Koman rester zen devant autant d incompetence flagrante et de non professionalisme.

Il serait souhaitable pour cet établissement ki possède bcp d atouts pourtant, grace a l équipe pdj ki a remontée un peu le niveau....

de leur prodiguer des formations sur la base de ce métier..

Le B A M. (bjr, au revoir, merci)

et c est une spécialiste de ce métier ki vous le dit.

. Inutile de vous dire ke je ne vous recommanderai nulle part, tant ke certaines personne n auront pas changer de métier....

I can honestly say I will not book this hotel again. Although the staff was polite and helpful, the hotel in general was really dated and felt dirty overall. Apart, of course, from the reception which was kept spotless.

The corridors and the smell of old moldy furniture gave it away even before I got to the room. The room had over-worn carpets and the shower box had mold all over it. Nothing that a good dose of bleach could not solve, in my opinion, although some of the stains in the shower floor had a much stronger stain. Didn't feel clean at all.

From the price + value perspective, it performed poorly even though I found the breakfast to be...