Mama Shelter Rennes — Hotel in Rennes

This is a great hotel for its location and it's modern freshly refurbished state. The hotel provides a great hard product.

However, the rooms miss very basic necessities of a 4 star hotel. For example, there is nothing but a bar of soap in the bathroom. This is unacceptable to me - I dont even use bar soaps at all as I don't find them hygienic. We had to share a single bar with my partner and needed to wash our hair with that. This was ridiculous.

Also there is no tea coffee making stuff in the room. To relax with a cup of warm tea, you need to go to the bar and drink it after paying 4.5 euros for a cup of hot water. Even worse, there is not even a paper cup or glass cup in the room to drink some water. They left a small bottle of evian water for two people.

I'm not sure why but there was a lot of dust in the room which we noticed looking into the lights. I felt congested from the dust each night I slept here. We didnt understand where the dust was coming from because the room was clean. But switching off the ventilation a bit helped on our second and third night. Maybe they need to check their ventilation filters.

Overall, while we really enjoyed the location and modern building/rooms, the basic services that you would expect from simple bed and breakfast hotels were missing. For this reason, we are not pleased with our stay.

Edit after hotel response: It would be a kind gesture to leave a note / sticker saying the other items are available in the reception if needed. That's what holiday inn's do as a 3 star hotel. It is not an apology or a solution to say you could have taken the items from the reception as a response to a comment. Do something future proof for your other...

We had brunch and our experience was not memorable at all. The service was extremely poor!|1/ we booked a week in advance requesting to sit by the window. When we arrived, we were shown to a table in the center of the room. I asked for the table requested as I could see that there were a few tables by the window unoccupied, but was told that it’s all full!!! I insisted and had to wait for them to come back with a negative reply. All this time while waiting, the people who arrived after us were shown to the tables by the window. So, not wanting to be petty, we accepted the table. |2/ the waiter explained to us that brunch is from 12 noon to 16:00. So you would assume that you could stay until then. At 13:30 we were told very rudely that we had to leave as there will be a second service. All this, without an apology, or an advance notice that we need to vacate the table! Very very unprofessional. |3/the plate of my niece was literally taken away under her nose, as she was finishing her dessert! We were so shocked that we didn’t even have time to make any comments! |There are more but I wouldn’t bore you. Suffice to say we were not impressed at all by this restaurant. Food was so so. It wasn’t even on the rooftop. |Anyway even if you still want to go, there is no need to ask to be seated by the windows as there is nothing to see. |I am shocked that such a well know brand of hotel/restaurant is providing such awful service. I would not recommend...

This is a great hotel for its location and it's modern freshly refurbished state. The hotel provides a great hard product.||However, the rooms miss very basic necessities of a 4 star hotel. For example, there is nothing but a bar of soap in the bathroom. This is unacceptable to me - I dont even use bar soaps at all as I don't find them hygienic. We had to share a single bar with my partner and needed to wash our hair with that. This was ridiculous.||Also there is no tea coffee making stuff in the room. To relax with a cup of warm tea, you need to go to the bar and drink it after paying 4.5 euros for a cup of hot water. Even worse, there is not even a paper cup or glass cup in the room to drink some water. They left a small bottle of evian water for two people.||I'm not sure why but there was a lot of dust in the room which we noticed looking into the lights. I felt congested from the dust each night I slept here. We didnt understand were the dust was coming from because the room was clean. But switching off the ventilation a bit helped on our second and third night. Maybe they need to check their ventilation filters.||Overall, while we really enjoyed the location and modern building/rooms, the basic services that you would expect from simple bed and breakfast hotels were missing. For this reason, we are not pleased...