Hotel Toulouse Centre - Albert 1er — Hotel in Toulouse

One of the best hotels in the price range that I have ever stayed in!! Everyone I encountered on the staff was friendly, helpful, and professional. The breakfast buffet was perfect for me!! I appreciated the selection of fresh fruit and fruit juices, including fresh squeezed orange juice, as well as the fresh bread, honey, homemade jams, cheese and charcuterie, and croissants and pain au chocolat. Not to mention that the two coffee machines actually worked!! I reserved one of the "confort" rooms (the third most expensive out of four categories), and with a small exception, I was quite pleased. The room was clean, very well organized (I appreciated the desk and chair, as well as the additional sitting chair in the corner of the room). The closet space was adequate, and I liked the mini-fridge. In the bathroom, I very much appreciated the long ledge above the sink where I could put my personal toiletries. However, I would have appreciated a handle or security bar both in the shower, and to help with the step up getting into the shower. This is an important security measure which was lacking!! (I am not as sure-footed as I was when I was younger.) Also, a long towel rack where a wet bath towel could be hung would have been helpful, and there was plenty of room for one, on the wall opposite the shower. There was only a small hook (not great for letting a towel dry), and a small towel rack with the clean towels. Finally, while showers with only a "half-door" are very stylish, I could not avoid, even though I tried very hard, that some of the shower water spilled onto the floor of the bathroom, which I had to wipe up with the shower matt.

I reiterate that my overall experience was more than satisfactory! I would definitely book this hotel again on a subsequent visit...

Appalling service at breakfast and generally

I have a nut allergy. I politely asked in french the waitress if she would mind cutting me some fresh bread away from the nutty cake on the buffet. Without knowing anything about my allergy, she proceeded to lecture me In a loud voice about why it wasn’t necessary. She said another family as she stomped out the room ‘every day she asks this’ - I’m assuming she was referring to me having the same simple request yesterday. She was arrogant and unkind. There is no management in the hotel to deal with this or apologise. I do not understand why it is such an inconvenience to her to walk ten steps to the kitchen to cut me a slice of bread on a plate or why she thinks it is ok behaviour to shout at a client in a small breakfast room. Or why she thinks she is qualified to say whether the precautions I want to take for my own health are suitable or not. I have lived With a food allergy my whole Life and travelled extensively and rarely have I encountered such arrogance, rudeness, ignorance and unkindness. Certainly not for many years.

Otherwise it should be noted the breakfast selection is very poor. The eggs take 10 minutes to cook. No other hot options. No oat or soya milk. We had to ask twice for the croissants to be topped up and forks to be supplied.

The rooms are noisy - there was a problem with the bath drainage In the night and the bath gurgled All night long.

the room opposite had brought their dog and we could hear it crying and scratching the door when we came back to chill out a bit...

VERY BAD STAY IN A TIRED AND SHABBY HOTEL

I booked a Comfort Double (with bath) for €85 per night which was shown as a large double bed on the website. When I arrived I was surprised to be put in a room with two single beds pushed together. We asked to change but were told nothing else available.

There was no telecommande for the air-con so we had to sleep in a very hot room because they couldn't find one that worked. There was no plug for the bath. The grouting around the bath was dirty. The bathroom door didn't shut. The floor is uneven and creaks when you walk, waking up the other person.

This is not currently a 3 star hotel - this level of service is not acceptable for the price that I paid. Very disappointing.

UPDATE- Regarding the reply from hotel saying it’s ‘normal’ for them to push two singles together to make a double. Apart from the fact that you fall down a hole if you lie in the wrong place, look at the picture and tell me how I’m supposed to reach the bedside...