IKEA Plaisir — Hotel in Versailles

The personnel is rather absent and/or incompetent. A 40 week pregnant lady that came with me asked about a piece of furniture that had written "ask our personnel about availability" on it. They asked her to wait standing for someone to come help her out. She waited for about 20 minutes and nobody came. She ended up just checking by herself, just to see that it wasn't available at all.

The next point isn't exclusive to the shop, but to the quality of the furniture overall, which is becoming extremely poor. We bought self-adhesive mirrors that we planned to use as a full body mirror at home. After gluing many of the pieces, we realized that the image was severely deformed (it didn't say anywhere that the mirror was only decorative, and you only notice the problem when you are sufficiently far from it). I removed it right away. Crushing every piece into pieces and damaging my drywall in the process

Other furnitures, like their new hanging bookshelves don't have any lateral or height adjustment (as the older ones had). Meaning that if you want to hang plenty of them on the wall as a set, you are very likey to have misalignments of a millimeter or so, which is super hard to account for before piercing the walls, but extremely visible once everything is set.

Another little issue is the metal they use to make their screws. It's so soft that you'll end up damaging half of them if you got a carbon steel screwdriver head, making it very difficult to later disassemble the furniture if you want to sell it.

I recently sold ~8 year old Ikea shelves and tables (the color didn't match the rest of our stuff anymore) and the quality was visibly higher (not great, just higher than the new ones).

Avoid Ikea if you can afford...

IKEA are excellent in store and terrible at post sales care. I had a problem with my IKEA order and I was advised by the IKEA phone line to write to this address. I did so with the email address I was given and then by post. I have received no reply to either.

IKEA's in store staff are so much better with customers than their post sales help team (who seem to have deliberately mislead me). Also their Facebook team do not answer their direct messages. We chose IKEA because we thought their customer support was good ... sadly we were wrong.

In response:

IKEA’s own phone support were unable to answer a question and gave me an email address to write to (customer.support.fr@ikea.com) Since IKEA do not respond to emails sent to this address, I now conclude that their staff misdirected me to avoid answering a customer service issue.

Now IKEA advise me to visit them rather than IKEA responding to a simple email. This is not good for the planet or post sales customer care. (It is a five hour round trip to my...

People working in the Kitchen departement are very bad advisors. When the kitchen consultant came home to put together the furnitures assemblies he said that was not optimized : they didn't take in account our environment and sold us unnecessary stuffs. They only want you to spend more with this argument : if not used, you can bring them back if not opened. What a waste of time and money ! They delivered wrong parts or damaged ones when they don't forget some pieces. When trying to get someone on the phone : 1h30 to wait for someone to pick up.... and still nobody to explain my problem to !

Ikea...