Ringhotel Seehof Berlin — Hotel in Berlin

Our stay became the worst, when we discovered that housekeeping or some staff person stole two very valuable rings from our suite located on the 8th floor. And these rings were tucked away in a private bag buried within our suitcase, not easily found. I cant believe that this hotel has an unethical thief or thieves on their payroll. My thoroughly described situation and experience to hotel administration was responded to by an apology and to inform me that, that is why they have safes in each room and are not liable for anything, (of course this is boiler plate language on their part), and they went on to say that the housekeeper who cleaned our room “has been working reliably in our hotel for several years” quote unquote from their rooms division manager…but the fact is ( and I let them know this after this response) that three different people cleaned our room in the 4 days 3 nights we stayed in the room. They also state that no proof can ever be provided that they were stolen. Very unfortunate and very troubling that a thief or thieves are under their employment at this Hotel. Be cautioned. We do not recommend this Hotel and highly recommend you stay away. Far away We stay in many hotels across the country, and we work with large social media influencers and rate hotels across the world online and this will most assuredly become a highly negative mark on this hotel. Why they do not care to be concerned that this has happened and will potentially keep happening by an employee or contract employee/s they have service their hotel guests is beyond comprehension. I repeat Beware of the thieves...

WARNING: Theft and Zero Accountability – Stay Away from This Hotel

This was, without question, the worst hotel experience we have ever had. Items were stolen from our room—including a wallet—and the hotel staff did absolutely nothing to help. We immediately reported the theft and clearly listed every missing item. Their own access records showed that the housekeeper entered our room, yet management flatly denied that anything could have happened and treated us as if we were making it up.

The staff’s behavior was disgraceful: cold, dismissive, and openly uninterested in helping. It felt as if thefts like this were not unusual here, given how quickly they brushed it off. We called the police, but they were equally unhelpful—speaking only in German, scolding us for not knowing the language, and offering no assistance whatsoever.

This hotel is unsafe, unprofessional, and utterly untrustworthy. They failed to protect their guests and then refused to take even the most basic responsibility. Do not stay here if you value your belongings, your safety, or basic...

I recently stayed at Ringhotel Seehof in Berlin. The room was spacious, clean and very comfortable and the staff were generally hospitable—for example, they quickly provided body creams after I requested them, and promptly resolved a bug issue in my room.

However, my experience on the day of checkout was disappointing. I asked if I could sit in the dining area to work after leaving my luggage at reception. Mrs Greco allowed me to sit but an hour or so asked me to leave, claiming I was disturbing other guests even though the room was empty. I asked if i could sit outside - she denied that too.

The way this was handled felt abrupt and unnecessary, and it left me feeling unwelcome.

I have communicated it to the front desk to Eric Francke and asked for a response to Mrs Gecks behavior. Overall, the hotel offers great rooms and good hospitality, but this incident significantly impacted my stay.

I hope management addresses this to improve...