Mercure Hotel Dortmund Messe — Hotel in Dortmund

I would like to make perfectly clear, that I never stayed in this hotel. The following review is from a personal experience and it is about the security level of this Hotel. It does not exist. The Hotel management rent their swimming pool for baby swimming lessons, which my wife attends regularly with our 9 month old daughter.Sometimes, whenever I can, I am also there, to watch with my wife our little girl. On Friday 11.23.2018, we decided to go together again. It turned out to be a complete disaster. During the lesson , 5 kids, 4 girls and 1 boy, aged between 13 and 15 years old, turned up from nowhere wanting to use the pool. The trainer, thinking they were Hotel customers, reluctantly accepted. After showing complete disregard for all safety regulations, scaring the babies and taking pictures in a supposedly “Secure area” for the infants, myself, the trainer and other parents complained directly to them, and so they left the premises. However they also took a few “souvenirs” with them before living. After the lesson was over I went to pick up our stuff, only to find out that my bag, which I had left on the baby cart, in a “Secure area”, in the Hotel basement, was empty. “Someone” stole both my wallet and my extra card case, with all my cash and my credit cards. Naturally I went straight to the reception asking to call the police, while explaining to the reception ladies at the concierge desk what had happened. They admitted, that they saw the same kids entering the Hotel, but by the time they tried to stop them they were already in the Hotel and they didn’t bothered pursuing them!!! I was infuriated after such an admittance, to say the least!! How the hell, did 5 kids, past the reception, went through the lobby, used the elevator, got to the basement, entered the swimming pool while a lesson with “BABIES” was going on, stole me and a few others, is beyond me. In addition, when the police arrived, they demanded to see the footage from the security cameras, only to receive the answer : “We don’t have any security cameras!!” The police officers looked as baffled as I was. How is it possible, that a 4 star Hotel, in 2018, has no security cameras in the reception area or the lobby? What I still can’t believe is that all this happened, under their noses, in an area which is supposedly secure for the babies! I will admit, that it was my fault living our stuff unguarded, but the Hotel has a huge responsibility towards their customers, especially when babies are involved. I expect some short of an answer from the Hotel management, as to what actions they will follow, in order to upgrade their security, which as I previously stated...

Hotel is closely located to the Messe Dortmund and surrounded by a park and easily accessible by the underground railway. Rooms are a bit outdated and small but clean and also had a small fridge. Staff was ok but could’ve been friendlier. They initially told me that our booking didn’t include breakfast which turned out to be wrong after we’ve approached them again a bit later at the reception after having double-checked our booking confirmation.||Our room was on the lower floors and directly facing the parking lot which was quiet noisy due to the small parking lot and people try to get in and out with their car. Also, no room service is offered (if one wants to eat, the only option is to go down to the restaurant and get a table).||For a four star hotel and the money per night, we would've definitely expected more in terms of standard...

Perfect for going to the Dortmund v Freiburg game, hotel is literally a stone's throw from the stadium. We left our previous hotel which was awful and punted on staying next to the ground and this place was great. ||||We got there at 10am and they checked us in and we got our room, brilliant for not having to lump bags around.||||After the match we came back and had drinks and some food in the restaurant, the burger and career salad were both really good, as we're the cocktails.||||Checkout is at 12 which gave us a nice relaxing morning where we enjoyed breakfast, went for a swim in the pool and lounged around.||||If we come back to another Dortmund game, this will definitely...