Empire State Hotel — Hotel in Accra

We arrived Christmas evening to the Empire State Hotel only to discover that the room we had rented was given to someone else. We also met another group who arrived after us and had rented the exact room. They fought the management and got them to move the current guest out of the room the same night. When I asked them when they had made their reservation, they told me one week prior. I told them I made my reservation since October.|Now, the management did ended up giving us a room however, it was horrendous, the toilet seat was broken, the shower door was falling off, the wallpaper was peeling and there was mold behind it. The lighting in the room was poor. We had to ask for towels, when they arrived, they were dingy, and smelled. The internet does not work, they don’t have a working telephone for the front desk...American Express has been calling them for weeks and no response, only via email. We called from airport trying to get picked up...no answer, we ended up taking a taxi. The next morning, they rang us to ask if we wanted breakfast, but they were only providing two even though we were a part of three and would have been paying for three had we stayed. We asked to speak to the owner who was at the property that morning, she chose not to grace us with her presence, we waited half hour, then called an Uber and left for a better quality hotel that Amex got for us. I would not recommend this hotel. The pictures are very deceiving and they pulled the...

This hotel is listed as 5 star but I will give it a no star for f I can. It s poorly managed. Everything about this hotel is fake. The water pressure in the bath is very low you won't be able to take a clean shower and don't consider a tub bathbecause it might take hours to fill the tub which is advertised as a soaking tub with jets but the motor is not connected and does not work. The bed dings got holes and the mattress is in a slope so you may slide down. I see them wash the bedding and hung outside to air dry but it's left there under the sun, and then rain and sun again vice versa as a result the bedding are dingy and stale. The worst of it is you have to call daily for tissues, wash cloths daily or as needed. The breakfast is the worst I've eaten only once and refused it the rest of my stay.. you have to request for CNN which was disconnected one night when watching a very important program me with the message that Dstv has disconnected the service because of non payment. The next day we were told that the manager had paid the bill and service is back on but that's not the case. We were happy to leave this hotel and spent the rest of our vacation in...

It is a recently opened hotel that should not be advertised by any major booking website. I was booked into this hotel as it was close to the airport. On arrival I was shown to my room it was a double bed with a shower facility. I queried at reception the room and that it wasn't what had been booked. Very politely showing the confirmation email plus facilities that were included in the room rate. A lovely excuse was given, the room you have booked and paid for has been given to some else. ||The room didn't have a wardrobe or any space to hang your garments, no sofa bed, no coffee/tea making facilities etc The shower area was full of water !!! No towels, no shower gel, soap but they had very kindly put in some mosquito repellent. ||At the same time another family of four were complaining that the room they had booked still wasn't available after 2 days of promising that they would change it. ||Not a hotel that anyone should book into, or should be marketed, the staff hide in the kitchen and avoid any contact with the guests who are requesting what they have paid for. It was also very difficult to get hold of the elusive manager !!!! Avoid...