Kalimera Village — Hotel in Municipality of Chersonissos

I used loveholidays online to book flights, transfers & accommodation as a/ it worked out less expensive & b/ it gave you more options than package holiday agents online such as Tui or Jet2 so this brought up this property & many others in the villages of Piskopiano & Koutouloufari. I had the benefit of staying at the Asterias Village last year so I knew roughly where these apartments would be & yes as others have said they are not suitable for anyone with mobility issues. It's a steepish slope to get up & down & multiple steps at the property, depending on where you are. It was 52 steps to room 9, I counted them! ||That said because we were so high, we had the best views over the whole area & it was amazing, day or night & to wake up to that view from where you sleep - bliss! ||We did tell the owner, Anna, that we would be late getting in & it became later & later as our flight was delayed about an hour or so & then our shared transfer took about an hour & then we were dropped off at the bottom of Piskopiano & had to walk up! We managed to find our way & as requested rang the doorbell & we were shown to our apartment by the night manager who also gave us a bottle of water each but yep we made it! ||I would say anyone booking with love holidays take the private taxi transfer option both ways if you stay here as only a car or small van will get up these hills! |We stayed in an apartment that could actually sleep 6 so it had a downstairs, with no air con & an upstairs with 2 bedrooms. Also 2 balconies. We just lived out of our cases downstairs as our dressing room & slept upstairs in the double room. As already stated, the apartments are basic but clean. Towels & bedding are provided/changed every other day & we enjoyed staying there. It wasn't an upgraded bathroom & it would be great to go there again & get an upgraded one as the shower curtain was quite annoying but the water was great for pressure & we had all the facilities we needed included free wi fi. ||We had the sun in the morning on the balcony so it was very easy to relax there of a morning with a cuppa & sunbathe. There is a small pool across the road which was nice with an honesty bar & we used that a few times. Sometimes just having it for ourselves. ||Anna the owner was very accommodating indeed & rang taxis for us & we were able to secure our apartment for a late checkout with no trouble at all. We were packed off with a bottle...

It’s the first time that we ever been greeted in a hotel with a reprimand!

Upon our arrival at the hotel, the first thing we’ve been told by Kosta was not « Welcome » but « I don’t know why did you park like this?! ». I’d like to clarify that our car was properly parked within the lines, with plenty of space left for the cars next to us.

There were 4 of us, and we had all booked the breakfast-included option. One of us is gluten-intolerant, which had been clearly specified during the booking process, and we had been assured this would be taken into account. At breakfast, we asked if there was any gluten-free bread. Kosta curtly replied: “No, no, no, we don’t do this here.” We insisted, and eventually had to negotiate something that had already been agreed upon in advance, before Kosta finally accepted to make the effort for the next day. This kind of attitude made communication very uncomfortable.

In the apartment: the towels shed lint all over the skin, there was no hot water on the first night, and the soundproofing was non-existent. Sleeping in the living room was nearly impossible due to the noise within the residence.

That being said, there were some positive aspects: the room was pretty, the balcony had a lovely view, and the pool area was pleasant.

In conclusion, we had read many positive reviews, especially about the welcoming staff. We are sorry that we did not have the chance to experience this ourselves. We only dealt with Kosta, and it was difficult to even get a smile from him. We read a response from the establishment addressing this issue, stating that judging an employee based on a “personal feeling” was unfair. However, in hospitality, the guest’s perception is precisely what matters most. And to echo what a previous guest already said: it’s okay not to be warm or friendly… but perhaps hospitality isn’t the right...

Great welcome by the owner on the late night arrival and she was very accommodating in arranging an airport pick up. |The location is amazing with very nice views down to the Sea. Only a short walk from Old Hersonissos one direction and to Koutouloufari in the other, but in the traditional village of Piskopiano. All three are beautiful. |The room was very basic, air con upstairs but not downstairs. We had a balcony on both floors, but one had damaged wooden spindles which we felt nervous about, having got 2 young children. We believe we had one of the older rooms as the newer rooms in the photos looked lovely.|Bed was very comfy, cleaners daily and did an OK job. |You must be reasonably fit to stay here as its situated on a steep hill with lots of steps to access the rooms. |The hotel has strict timelines around noise. The hotel owner addressed me in front of the entire pool in a very aggressive manner about noise and an apparent baby nappy that had been left poolside. I tried to go later to apologise for this oversight and misunderstanding, but she was even more aggressive and threatened to throw us out of the hotel for one more indiscretion. We therefore felt very uncomfortable and had to minimise our stay in the hotel, ensuring we left the area at the quiet time (in our group there were 5 children altogether, there was no chance of quiet!) |The breakfast at the hotel is really nice and the two younger staff were very pleasant allowing us to keep our prams in their store room which helped massively. |We probably wouldn't return as a family, we think the hotel is nice but is aimed towards couples or older families who like peace...