Iliada Sunset Suites — Hotel in Municipality of Naxos and the Lesser Cyclades

Do not book this place!!!!! They lied about having AC and then refused to refund us $2,800 when we found out that there was no AC! Room was dirty and poorly maintained. Floors were filthy. ||Booked this place for our honeymoon via Expedia. We knew that the Greek islands are hot during the summer, so we booked because the listing said there was AC. We arrived two weeks ago for our 5 night stay, turned on the AC and went out to dinner. We came back 3 hours later at 8pm and the room was still stiflingly hot. The “AC” wasn’t working. When we talked to front desk, she said that HVAC is closed for the evening and she will try to find someone the next day. It was 30C full sun every day in Naxos, the room was very hot and stuffy and there was no way we were staying if we were promised AC and it didn’t work. We communicated this and she said that someone could suddenly come in 45 mins to an hour. The HVAC guy arrived and told us that the vents were incredibly dirty which affected airflow, but more importantly, the hotel cheaped out and did not actually purchase AC units. The units at the property are what he calls “clima”, which I assume means climate control, but he stated that this is not AC and that we should not expect the room to cool. The owner came by with a bottle of wine to apologize for the inconvenience, as if it would make up for no AC when the listing clearly stated AC. We booked another hotel immediately and left at 10pm after verifying with their HVAC guy that no fix was available. There’s no way we were going to stay in that extremely hot room with no AC for 6 days.||We thought that because it was clearly a bait and switch on their part and they were fully booked so they couldn’t put us in another room with actual AC, that we’d get a refund. However, Expedia has asked the owners multiple times and the owners have refused and said that the reservation is non-refundable. This is absurd as the lie about AC should’ve invalidated this “contract”. The owners took...

Do not book this place!!!!! They lied about having AC and then refused to refund us $2,800 when we found out that there was no AC! Room was dirty and poorly maintained. Floors were filthy.

Booked this place for our honeymoon via Expedia. We knew that the Greek islands are hot during the summer, so we booked because the listing said there was AC. We arrived two weeks ago for our 5 night stay, turned on the AC and went out to dinner. We came back 3 hours later at 8pm and the room was still stiflingly hot. The “AC” wasn’t working. When we talked to front desk, she said that HVAC is closed for the evening and she will try to find someone the next day. It was 30C full sun every day in Naxos, the room was very hot and stuffy and there was no way we were staying if we were promised AC and it didn’t work. We communicated this and she said that someone could suddenly come in 45 mins to an hour. The HVAC guy arrived and told us that the vents were incredibly dirty which affected airflow, but more importantly, the hotel cheaped out and did not actually purchase AC units. The units at the property are what he calls “clima”, which I assume means climate control, but he stated that this is not AC and that we should not expect the room to cool. The owner came by with a bottle of wine to apologize for the inconvenience, as if it would make up for no AC when the listing clearly stated AC. We booked another hotel immediately and left at 10pm after verifying with their HVAC guy that no fix was available. There’s no way we were going to stay in that extremely hot room with no AC for 6 days.

We thought that because it was clearly a bait and switch on their part and they were fully booked so they couldn’t put us in another room with actual AC, that we’d get a refund. However, Expedia has asked the owners multiple times and the owners have refused and said that the reservation is non-refundable. This is absurd as the lie about AC should’ve invalidated this “contract”. The owners took...

We booked this hotel based on the great advices but we left a bit disappointed, especially after our previous experiences in the Cycladic islands. On the good sides, the view is amazing and admiring the sunset from our outside space was great. The hotel location is also good and practical, not far from the port and all the restaurants and there is a small parking lot right beside the hotel. The room was nice and the bed very comfortable. There was even the possibility of choosing your pillow from a menu ! The ladies at the front desk were helpful with the car rental and gave us good spots to eat or visit. On the downsides, the breakfast was tasteless, the fridge was noisy and most important for us was the terrible phonic isolation with the other rooms. We could hear our neighbours walking, talking, answering their phones and even going to the bathroom ! The jacuzzi on the top floor was also loud and vibrating when being used. When we complained about the noise the hotel gave us a discount and a bottle of wine which is to be credited, but since we were looking for calm to relax, we ultimately decided to change our plans and leave one night early. My advice for this hotel would be to book a room upstairs if you seek...