Iniohos Zante Hotel & Suites — Hotel in Zakynthos Municipality

I was extremely disappointed with Iniohos Zante Hotel & Suites and I would not recommend anyone to visit this accommodation. If they place you in the back building you might as well change hotels. Another reason they are getting 1 star instead of 2 is the attitude of the staff behind the front desk during our stay. On our first night when confronting the front desk agent about extra pillows, (there were only 2) I was made fun of by the worker for wanting more. They did eventually bring out 1 pillow but at this point I felt bad for even asking and it seemed like a huge inconvenience to them to get us an extra pillow. This was only the beginning…||In the room we were placed, in building 300 (in the back) our air conditioning was broken on the first night, and our hot water did not function the entire stay. When we went up to the front desk the next morning kindly asking to swap rooms, another rude man immediately confronted us “how cold do you need the room, 3 celsius, 2 celsius do you know how to work an AC unit?!” He then came with us to the room to see for himself. (During his time troubleshooting the AC he accused us of putting it on heat mode all night while he struggled to press the buttons). After he came to realize the ac unit did not work when he tried it either he decided to have a maintenance technician come to the room. Another issue was the hot water not working and the same rude man acknowledged this was another problem but instead of fixing the issue (or swapping rooms like we asked) they just claimed they “fixed” the hot water and didn’t actually repair it. ||After being so rudely spoken to by the workers at the desk, and in lieu of avoiding a full blown confrontation with the front desk agents we decided to just get over this issue and take cold showers throughout our stay. The sad thing is that most 2 star hotels in the U.S. atleast have working hot water, working AC, more than 2 pillows, and hospitable workers, but yet somehow this place has 4 stars. I have noticed that the owner responds to most bad reviews here on Google with very negative responses, so if they respond to this one it is a perfect example of what I am talking about. Please avoid this hotel, it is all a show and only looks good...

I was extremely disappointed with Iniohos Zante Hotel & Suites and I would not recommend anyone to visit this accommodation. The staff that work at this hotel are very rude and make you feel bad about being a customer. If they place you in the back building it is currently under renovation and not like other rooms in the property so you can get a vastly different experience from other people at the hotel.

In the room we were placed our air conditioning was broken on the first night, and our hot water did not function the entire stay. When we went up to the front desk the next morning kindly asking to swap rooms, another rude man immediately confronted us “how cold do you need the room, 3 celsius, 2 celsius do you know how to work an AC unit?!” He then came with us to the room to see for himself. (During his time troubleshooting the AC he accused us of putting it on heat mode all night while he struggled to press the buttons). After he came to realize the ac unit did not work when he tried it either he decided to have a maintenance technician come to the room. Another issue was the hot water not working and the same rude man acknowledged this was another problem but instead of fixing the issue (or swapping rooms like we asked) they just claimed they “fixed” the hot water and didn’t actually repair it.

After being so rudely spoken to by the workers at the desk, and in lieu of avoiding a full blown confrontation with the front desk agents we decided to just get over this issue and take cold showers throughout our stay. The sad thing is that most 2 star hotels in the U.S. atleast have working hot water, working AC, more than 2 pillows, and hospitable workers, but yet somehow this place has 4 stars. I have noticed that the owner responds to most bad reviews here on Google with very negative responses, so if they respond to this one it is a perfect example of what I am talking about. Please avoid this hotel, it is all a show and only looks good...

Avoid at all cost. TLDR; AC not working, no hot water, no Wifi, mouldy bathroom, crappy cheap towels, extremely rude and irresponsible owner (Niko).

AC - Arrived late at night after 34hrs trip from Australia to find AC not working in our room, asked the staff and they came into the room to play around with it without actually being able to fix anything. Went back and forth, got us to keep waiting at midnight. When we went back down to check on update, the owner Niko **started yelling at us, saying “what do you want me to do”, completely being unreasonable and rambled on, told us they can’t swap rooms for us, and that we basically had to put up with it. The next day, he asked us if we wanted him to come upstairs with a banana leaf to fan us in the room instead ha. Not funny at all.

Hot water - Cold shower with no hot water. We tried asking to fix, the staff went into the boiler but nothing ever got fixed. So we went to just take cold showers for 4 days during our stay. So bad, couldn’t even take off sun screens properly.

Mouldy shower - sink was completed covered in mould so the shower was stinky and very unpleasant to use.

No Wifi - wifi did not work in the room. Had to go to reception area to use wifi. Ha unbelievable in 2024.

Other minor details - towels were paper thin, looked 10yrs old, room cleaning not done very well they don’t replenish the ammenities even when you’ve run out of body wash etc.

Management - Main old staff member seemed to try his best but his hands seemed tied due to very stingy and unreasonable owner that’s on site 24/7. The staff ended up resorting to avoiding us which made it all very awkward.

Overall, 100% not worth the headache, especially when there’s no shortage of other nice accommodations in the area. Don’t ruin your time in zante by making the mistake to go...