K46 Residence — Hotel in Budapest

1. Pest & Hygiene Concerns:

When we returned to the room at night, we found numerous insects flying around. It was already past midnight, and the situation was absolutely disgusting. We felt extremely itchy and uncomfortable, genuinely worried about potential allergic reactions or insect bites.

Due to these hygiene concerns, I couldn't stay in the room and requested to be moved to another. However, the receptionist insisted that the hotel was fully booked for the next few days and refused to offer an alternative room, even for the following night. It was incredibly frustrating to be told we had to stay in the same room even after pest control treatment. After chemical spraying, how were we expected to sleep there? Our luggage would also be exposed to the chemicals, which is completely unacceptable.

2. Unhelpful Receptionist:

We went down to reception to seek assistance, but the receptionist said there was nothing she could do and could only arrange for someone to clean the room the next day.

All we wanted was a place to rest. Since they wouldn’t provide another room, I had no choice but to request a refund and leave the hotel around midnight. The receptionist said she couldn’t issue a refund and that we would need to wait until the manager returned at 8 AM—an unreasonable response. A hotel should always have a night manager available for emergencies.

3. Rude & Arrogant Reply:

We eventually contacted Expedia for help and were finally able to leave the hotel around 3 AM. After returning from the trip, I left a review on Expedia detailing our experience. Please refer to the attached photo and video.

a) The hotel responded that "the presence of four fruit flies did not pose a hygiene risk or a condition that would prevent accommodations." However, as you can see in the photo/video, there were well over a hundred insects flying on the ceiling. No one verified that these were fruit flies, and we were visibly itchy and had allergic reactions.

Fruit flies can carry bacteria after feeding on decaying matter, which can transfer to humans and trigger allergic responses or foodborne illnesses like Salmonella, E. coli, and Listeria. They also breed rapidly, developing from egg to adult in just 7–10 days. As the hotel mentioned, these flies can travel anywhere—meaning they could easily nest in our belongings and luggage. This is absolutely unacceptable.

b) The hotel also claimed that the receptionist "immediately investigated the issue," which is false. We reported the issue around midnight and remained at the front desk until we left at nearly 3 AM—no one came to our room during that time.

c) They also stated that "the flies were only in the living room, and we could stay in the bedroom with a lockable door." This is a ridiculous suggestion. Would you expect a guest to rent a hotel room and lock themselves in the bedroom to avoid flies? Since the hotel itself admitted the flies could travel anywhere, how could they confidently say the bedroom was unaffected?

d) To address a point they seem to misunderstand: yes, flies can occasionally enter any home, but this was not a case of a few flies randomly flying in. The sheer number of insects clearly indicates a serious issue with hygiene or poor environmental conditions. At home, if I saw a few fruit flies, I could easily eliminate them with an electric swatter. However, this was a full-blown infestation—something that would never happen in a clean, well-maintained space. It has never happened in my home and never will. If the hotel staff are used to living with this kind of situation, I genuinely feel sorry for them.

I was shocked that the hotel claimed neither a room change nor a refund was justified. I have serious concerns about whether the hotel's hygiene standards meet the requirements set by the National Public...

The worst experience with Booking and K46

I have traveled with my boyfriend to Budapest for two nights. We have booked mini suite. They were advertising on the profile that mini suite has a large double bed. I was not thinking twice and i have booked the place.

When we arrived, there was no large double bed, but sofa bed turned into the bed.

I was dissappointed. Usually i do not care where i sleep, but i felt that i was deceived on purpose by false advertising. There are so many options for great prices in Budapest that i could chose from, but i chose K46 unfortunately.

I went to complain to the reception guy. It was pointless. 5 times he told me that all mini suites have beds like that. 5 times I told him to advertise it properly and transparently on the booking. He did not care, he has not aknowledged what i was complaining about.

I asked him to speak with manager. But we have arrived on Friday evening and apparentnly no managers were availble on the phone during the weekend. I kept insisting to solve this situation. I was angry with his negligent approach.

He said that he will contact manager and let me know info on Friday night. Of course i have not received anything.

He advised me to send photos of the bed via Booking. I have done it but the only feedback i have got was that K46 cannot change and update profile on the Booking and that i have photos avaible there to see how room looks like - at this stage I was really fed up with this customer service bullsh*t approach.

First of all K46 is not showing how bed looks like in mini suite and they are falsely using icon to promote that they have large double bed there. If it is so large, then my boyfriend which is 190cm should fit in, right?

When I was writing this review the Booking profile was still not updated. Now two days later I checked the profile and K46 updated the profile with correct advertising. This makes me feel really dissappointed because when i was there complaining, they have not aknowledged my frustration and i have not received any compensation or respectful approach towards...

I know the stars don't match my overall review, but it will become clear.

I booked this 4x bedroom apartment months ago for a trip with friends. We arrived and the staff on the front desk were helpful polite and professional. The reception was clean and modern.

When we got into the room we was more than satisfied with the cleanliness and decor, it was spacious modern and well equipped.

The location is amazing with bars, café's, shops, public transport and restaurants on our doorstep.

We all had a fantastic time. However, on the day we checked out we stored our bags away as our flight wasn't until 930pm. So we decided to spend our last day out.

I was having coffee and I recieved a text saying the cleaner had found damage to the fridge internal freezer compartment door. And they had already taken the money off my card. Approximately £350.00 or 150000. It was beyond repair so a new fridge was required. We had only used the fridge for a carton of milk and a chocolate bar!

We absolutely 100% hadn't broken the door. I went back to find that the cleaner hadn't cleaned the room (so they had gone straight to the fridge when we left) although they had sent us images of the door, the door was nowhere to be seen (the evident had disappeared) they had no evidence to prove the door was in working order when we arrived (who actually goes around checking everything especially as we hardly used the fridge), it also came to light that they thought we'd left the country (also suspicious as if we had left the country, it would have been difficult challenge them) after pointing all this out they refunded my card.

I'm absolutely gutted as we all sung there praises in every way and they would have received 5*. But it all seems very disingenuous. I feel they saw us as an easy target. Please anyone staying here, be careful and report any damage as soon as you find it. Maybe take photos...