Erla Villa — Hotel in Egri járás

I had such mixed feelings after my stay that it took a while to process it and write a review. I made a reservation for 10 days holiday in advance, the person who answered the reservation phone didn't speak English so I wrote a request via mail. I have been suggested 2 rooms for my dates, one of which was a standard double room and another - a two-level duplex. I planned to stay mostly by myself so I picked a smaller one, unfortunately, the picture of it was not at a website. After when my boyfriend decided to join me for a weekend, I asked how much the extra going to be and the answer was that he has to pay the complete amount for 3 days stay though I have already paid the room. It took us 3 emails to figure out that it was a misunderstanding. ||At arrival we discovered that the room at ground floor that sales girl suggested for my 10 days vacation, which is a long stay considering everyone come for 2-3 days tops, has no natural light, is very cold (end of October is not yet a heating season, so only AC hot air was an option though the batteries are there on the wall), especially the bathroom felt like a cellar. Taking a shower was very uncomfortable and the environment was depressing. I asked to change the room, and an alternative was possible only for 4 nights during the week. The reception girl looked surprised and said that "Tuscany suite is a business room, guests don't stay long there".Why it didn't occur to the booking manager in the first place?!!?||Other lovely details to remember 1) Maid knocking at my door at 7.30 am 2) Weird looking grey foam appearing in the jacuzzi every day 3) No instructions for switching on sauna 4) Lost waiter at the breakfast not giving hot breakfast menu to me 5) I was promised to be moved to nicer room for 2 nights but they gave it away to a VIP regular guest instead 6) I cancelled last 2 dinners in advance cause the food was heavy but the ending bill was not detailed and confusing, my feeling was i was charged for it anyway. All in all, I paid 425 650 huf for a lousy cold room and for poor client service. I believe the place is understaffed, the management prefers Hungarian guests to foreigners, that is the only legitimate explanation for this kind of attitude. I live in Hungary for three years now, but it is the first time I felt so...

I had such mixed feelings after my stay that it took a while to process it and write a review. I made a reservation for 10 days holiday in advance, the person who answered the reservation phone didn't speak English so I wrote a request via mail. I have been suggested 2 rooms for my dates, one of which was a standard double room and another - a two-level duplex. I planned to stay mostly by myself so I picked a smaller one, unfortunately, the picture of it was not at a website. After when my boyfriend decided to join me for a weekend, I asked how much the extra going to be and the answer was that he has to pay the complete amount for 3 days stay though I have already paid the room. It took us 3 emails to figure out that it was a misunderstanding. At arrival we discovered that the room at ground floor that sales girl suggested for my 10 days vacation, which is a long stay considering everyone come for 2-3 days tops, has no natural light, is very cold (end of October is not yet a heating season, so only AC hot air was an option though the batteries are there on the wall), especially the bathroom felt like a cellar. Taking a shower was very uncomfortable and the environment was depressing. I asked to change the room, and an alternative was possible only for 4 nights during the week. The reception girl looked surprised and said that "Tuscany suite is a business room, guests don't stay long there".Why it didn't occur to the booking manager in the first place?!!? Other lovely details to remember 1) Maid knocking at my door at 7.30 am 2) Weird looking grey foam appearing in the jacuzzi every day 3) No instructions for switching on sauna 4) Lost waiter at the breakfast not giving hot breakfast menu to me 5) I was promised to be moved to nicer room for 2 nights but they gave it away to a VIP regular guest instead 6) I cancelled last 2 dinners in advance cause the food was heavy but the ending bill was not detailed and confusing, my feeling was i was charged for it anyway. All in all, I paid over 400 000 huf for a lousy cold room and for poor client service. I believe the place is understaffed, the management prefers Hungarian guests to foreigners, that is the only legitimate explanation for this kind of attitude. I live in Hungary for three years now, but it is the first time I felt so...

Beautiful boutique property, clean and modern mixed with old world charm. Beautiful furnishings, hand embroidered linens and richly textutured wall covering. My personal preference is a contemporary decor, but I fell in love with this place! Lovely gardens and very relaxing spa/terrace. Luxurious. (Except for the blue stair carpet...so out of place.)||Things to note: most balconies and terraces are NOT private, staff is very stand-offish (except for the wonderful woman who checked us out) and not very helpful, no tips on how to access the attractions like Valley of the Beautiful Women (apparently, there is a nice tram from town). I suspect this will improve the more exposure they get to western tourists. ||Spa Jacuzzi has no instructions and the young man who came to turn it on had an attitude because he couldn't understand why we couldn't operate it. We later figured out that you had to align the product name on top of the product name to get to the control section. We never did figure out how to operate the sauna|..again, no instructions. We travel the world and have no issues in Asia, South America, Africa or other parts of Europe. Simple instructions in a few languages would be nice.||The halfboard dinner was technically cooked perfectly, but the entrees were very bland but good quality. The soup and dessert were incredible. The breakfast was great, eggs cooked to order and very tasty. Fresh farm to table. ||I definitely will return to this property and will...